Your Source for Public Safety Communications Education

The APCO Institute provides affordable training, certification and resources for public safety communications professionals at all levels.

Use the search and filter options below to find what you need. You can also visit the MyAPCOintl.org Schedule & Registration page.

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Delivery Type
Topics
CDE
Name Date CDEs
9-1-1 and Community Engagement: Where Automation Meets Public Safety – Webinar – #74800
Webinar 		12/03/24 1
9-1-1: Where It’s Headed – Webinar #74046
Webinar 		10/01/24 1
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Albemarle, NC, #75908
In Person 		06/09/25 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Bridgeport, WV, #75699
In Person 		10/14/25 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Bridgeport, WV, #75700
In Person 		10/15/25 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Des Plaines, IL, #75931
In Person 		06/23/25 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Lancaster, OH, #75188
In Person 		07/16/25 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Meriden, CT, #75916
In Person 		05/30/25 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Mount Pleasant, MI, #76524
In Person 		09/09/25 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Mount Pleasant, MI, #76525
In Person 		09/12/25 8
Best Practices for ERCES: Expert Insights and Actionable Tips for Public Safety Stakeholders – Webinar #72107
Webinar 		06/11/24 1
Bullying and Negativity in the Communications Center, 2nd Ed., Angleton, TX, #74498
In Person 		09/23/25 8
Bullying and Negativity in the Communications Center, 2nd Ed., Angleton, TX, #74499
In Person 		09/30/25 8
Bullying and Negativity in the Communications Center, 2nd Ed., Bridgeport, WV, #75701
In Person 		11/04/25 8
Bullying and Negativity in the Communications Center, 2nd Ed., Bridgeport, WV, #75702
In Person 		11/05/25 8
Bullying and Negativity in the Communications Center, 2nd Ed., Cullman, AL, #74875
In Person 		10/01/25 8
Bullying and Negativity in the Communications Center, 2nd Ed., Panama City Beach, FL, #75829
In Person 		09/08/25 8
Bullying and Negativity in the Communications Center, 2nd Ed., Tavares, FL, #75910
In Person 		06/18/25 8
CALEA Campus Security Accreditation Manager, Online #76178
Online 		09/10/25 – 11/04/25 24
CALEA Law Enforcement Accreditation Manager, Online #76176
Online 		08/20/25 – 11/04/25 33
CALEA Public Safety Communications Accreditation Manager, Online #76180
Online 		09/10/25 – 11/04/25 24
CALEA Public Safety Training Academy Accreditation Manager, Online #76179
Online 		09/10/25 – 11/04/25 24
Communications Center Manager, 1st Ed., Northport, AL, #76505
In Person 		06/11/25 – 06/13/25 24
Communications Center Manager, 1st Ed., Online #72589
Online 		05/21/25 – 06/24/25 24
Communications Center Manager, 1st Ed., Online #72590
Online 		06/18/25 – 07/22/25 24
Communications Center Manager, 1st Ed., Panama City Beach, FL, #75831
In Person 		09/09/25 – 09/11/25 24
Communications Center Manager, 1st Ed., Virtual Classroom #72410
Virtual 		06/16/25 – 06/18/25 24
Communications Center Supervisor, 5th Ed., Version 1 Pascagoula, MS, #75920
In Person 		08/04/25 – 08/06/25 24
Communications Center Supervisor, 5th Ed., Version 1, Online #72784
Online 		05/21/25 – 06/24/25 24
Communications Center Supervisor, 5th Ed., Version 1, Online #72785
Online 		05/28/25 – 07/01/25 24
Communications Center Supervisor, 5th Ed., Version 1, Online #72786
Online 		06/11/25 – 07/15/25 24
Communications Center Supervisor, 5th Ed., Version 1, Online #72787
Online 		06/25/25 – 07/29/25 24
Communications Training Officer, 6th Ed., Collinsville, OK, #76504
In Person 		08/26/25 – 08/28/25 24
Communications Training Officer, 6th Ed., Glendale, CO, #76156
In Person 		07/14/25 – 07/16/25 24
Communications Training Officer, 6th Ed., Instructor, Online #72679
Online 		05/28/25 – 07/08/25 40
Communications Training Officer, 6th Ed., Instructor, Online #72681
Online 		06/25/25 – 08/05/25 40
Communications Training Officer, 6th Ed., Online #72956
Online 		05/21/25 – 06/24/25 24
Communications Training Officer, 6th Ed., Online #72957
Online 		05/21/25 – 06/24/25 24
Communications Training Officer, 6th Ed., Online #72958
Online 		05/28/25 – 07/01/25 24
Communications Training Officer, 6th Ed., Online #72959
Online 		05/28/25 – 07/01/25 24
Communications Training Officer, 6th Ed., Online #72960
Online 		06/04/25 – 07/08/25 24
Communications Training Officer, 6th Ed., Online #72961
Online 		06/04/25 – 07/08/25 24
Communications Training Officer, 6th Ed., Online #72962
Online 		06/11/25 – 07/15/25 24
Communications Training Officer, 6th Ed., Online #72963
Online 		06/11/25 – 07/15/25 24
Communications Training Officer, 6th Ed., Online #72964
Online 		06/18/25 – 07/22/25 24
Communications Training Officer, 6th Ed., Online #72965
Online 		06/18/25 – 07/22/25 24
Communications Training Officer, 6th Ed., Online #72966
Online 		06/25/25 – 07/29/25 24
Communications Training Officer, 6th Ed., Online #72967
Online 		06/25/25 – 07/29/25 24
Communications Training Officer, 6th Ed., Robbinsville, NJ, #75892
In Person 		06/09/25 – 06/11/25 24
Comprehensive Quality Online, #72557
Online 		06/04/25 – 07/08/25 16
Considering the Cloud? 5 Reasons It May Be Right for Your Agency – Webinar #69447
Webinar 		09/20/23 1
Crisis Negotiations, 2nd Ed., Cullman, AL, #74860
In Person 		07/16/25 8
Crisis Negotiations, 2nd Ed., Mount Pleasant, MI, #76523
In Person 		09/08/25 8
Crisis Negotiations, 2nd Ed., Northport, AL, #75280
In Person 		10/06/25 8
Crisis Negotiations, 2nd Ed., Online #72517
Online 		06/04/25 – 06/24/25 8
Crisis Negotiations, 2nd Ed., Online #72518
Online 		06/18/25 – 07/08/25 8
Crisis Negotiations, 2nd Ed., Online #72519
Online 		06/30/25 – 07/20/25 8
Crisis Negotiations, 2nd Ed., Virtual Classroom #72428
Virtual 		06/05/25 8
Customer Service in Today's Public Safety Communications, Angleton, TX, #74496
In Person 		08/21/25 8
Customer Service in Today's Public Safety Communications, Angleton, TX, #74497
In Person 		08/28/25 8
Customer Service in Today's Public Safety Communications, Cullman, AL, #74873
In Person 		09/29/25 8
Customer Service in Today's Public Safety Communications, Online #72634
Online 		06/04/25 – 06/24/25 8
Cybersecurity Fundamentals for the ECC, 2nd Ed., Ithaca, NY, #75728
In Person 		10/15/25 8
Cybersecurity Fundamentals for the ECC, 2nd Ed., Online #74731
Online 		06/04/25 – 06/24/25 8
Cybersecurity Fundamentals for the ECC, 2nd Ed., Virtual Classroom #74427
Virtual 		05/20/25 8
Disaster Operations and the Communications Center, 2nd Ed., Baltimore, MD, #75315
In Person 		07/25/25 – 07/26/25 16
Disaster Operations and the Communications Center, 2nd Ed., Cullman, AL, #74861
In Person 		07/17/25 – 07/18/25 16
Disaster Operations and the Communications Center, 2nd Ed., Online #74616
Online 		06/04/25 – 06/24/25 16
Disaster Operations and the Communications Center, 2nd Ed., Pickerington, OH #75190
In Person 		10/23/25 – 10/24/25 16
Disaster Operations and the Communications Center, 2nd Ed., Virtual Classroom #74727
Virtual 		06/19/25 – 06/20/25 16
ECC Leadership & AI: Smarter Decision-Making for a Stronger 9-1-1 Center – Webinar #76194
Webinar 		05/15/25 1
Emergency Medical Dispatch Manager, Online #72728
Online 		06/04/25 – 06/24/25 8
Emergency Medical Dispatch, 5th Ed., Version 4, Instructor, Online #72715
Online 		05/28/25 – 07/08/25 40
Emergency Medical Dispatch, 5th Ed., Version 4, Instructor, Online #72716
Online 		06/25/25 – 08/05/25 40
Emergency Medical Dispatch, 5th Ed., Version 4, Online #72831
Online 		05/21/25 – 07/01/25 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #72832
Online 		05/28/25 – 07/08/25 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #72833
Online 		06/04/25 – 07/15/25 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #72834
Online 		06/11/25 – 07/22/25 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #72835
Online 		06/18/25 – 07/29/25 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #72836
Online 		06/25/25 – 08/05/25 32
Fire Service Communications, 2nd Ed., Version 1, Canada Instructor, Online #72704
Online 		05/28/25 – 07/08/25 40
Fire Service Communications, 2nd Ed., Version 1, Canada Instructor, Online #72705
Online 		06/25/25 – 08/05/25 40
Fire Service Communications, 2nd Ed., Version 1, Canada, Online #72604
Online 		05/21/25 – 07/01/25 32
Fire Service Communications, 3rd Edition, Instructor, Online #72692
Online 		05/28/25 – 07/08/25 40
Fire Service Communications, 3rd Edition, Instructor, Online #72694
Online 		06/25/25 – 08/05/25 40
Fire Service Communications, 3rd Edition, Online #72756
Online 		05/21/25 – 07/01/25 32
Fire Service Communications, 3rd Edition, Online #72757
Online 		05/28/25 – 07/08/25 32
Fire Service Communications, 3rd Edition, Online #72758
Online 		06/11/25 – 07/22/25 32
Fire Service Communications, 3rd Edition, Online #72759
Online 		06/25/25 – 08/05/25 32
Fire Service Communications, 3rd Edition, Virtual Classroom #72445
Virtual 		06/02/25 – 06/05/25 32
From Stone Age to Space Age: Redefining ECC Call Logging Using AI – Webinar – #74886
Webinar 		12/17/24 1
Fundamentals of Tactical Dispatch, Cullman, AL, #74858
In Person 		07/14/25 – 07/15/25 16
Fundamentals of Tactical Dispatch, Northport, AL, #75281
In Person 		08/13/25 – 08/14/25 16
Fundamentals of Tactical Dispatch, Online #72566
Online 		06/04/25 – 06/24/25 16
Fundamentals of Tactical Dispatch, Post Falls, ID, #76431
In Person 		10/06/25 – 10/07/25 16
How the CAPRAD System Is Used by RPC’s and State Licensees To Coordinate 700 and 800 MHz Spectrum
Webinar 		08/27/24 1
Illuminations – CTO Track #72460 – Mastering Objective Reporting: A CTO Guide to the Daily Observation Report
Illuminations 		07/01/25 – 06/30/26 0
Illuminations – CTO Track #72461 – Mastering CTO Duties
Illuminations 		10/01/25 – 09/30/26 0
Illuminations – EMD Track #72864 – Explosive Injuries
Illuminations 		07/01/25 – 06/30/26 0
Illuminations – EMD Track #72865 – Barotrauma: Physical Damage to Body Tissues
Illuminations 		08/01/25 – 07/31/26 0
Illuminations – EMD Track #72866 – Confines Spaces and Their Hazards
Illuminations 		09/01/25 – 08/31/26 0
Illuminations – EMD Track #72867 – Identifying the Cause of Vehicle Fires
Illuminations 		10/01/25 – 09/30/26 0
Illuminations – EMD Track #72868 – Crush Injuries: Vehicle Accidents and More
Illuminations 		11/01/25 – 10/31/26 0
Illuminations – EMD Track #76225 Recognizing Chest Pain
Illuminations 		06/01/25 – 05/31/26 0
Illuminations #72849 – Complacency in Call Handling
Illuminations 		06/01/25 – 05/31/26 0
Illuminations #72850 – Preparing for Large Outdoor Public Gatherings
Illuminations 		07/01/25 – 06/30/26 0
Illuminations #72851 – Dealing with Search and Rescue Operations in the ECC
Illuminations 		08/01/25 – 07/31/26 0
Illuminations #72852 – Critical Incident Stress Management (CISM)
Illuminations 		09/01/25 – 08/31/26 0
Illuminations #72853 – Substance Abuse Awareness and Response
Illuminations 		10/01/25 – 09/30/26 0
Illuminations #72854 – Developing Quality Policies and Procedures
Illuminations 		11/01/25 – 10/31/26 0
Implementation of Link Layer Authentication Within P25 -Webinar #72290
Webinar 		05/30/24 1
Impressive, Innovative, Influential Iowa
Webinar 		11/12/24 1
Improving Emergency Communications Resiliency
Webinar 		05/16/22 0
Improving Staffing for ECCs: How to Measure Your Staffing Needs
Webinar 		06/22/22 1
Intermediate Cybersecurity Principles for the ECC, Ithaca, NY, #75729
In Person 		10/29/25 – 10/30/25 16
Law Enforcement Communications, 1st Ed., Instructor, Online #72668
Online 		05/28/25 – 07/08/25 40
Law Enforcement Communications, 1st Ed., Instructor, Online #72669
Online 		06/25/25 – 08/05/25 40
Law Enforcement Communications, 1st Ed., Virtual Classroom #72414
Virtual 		06/23/25 – 06/26/25 32
Legislative and Regulatory Updates from APCO’s Government Relations Office – Webinar #75734
Webinar 		03/13/25 1
Next-Gen Dispatch: Envisioning the Future of CAD Systems – Webinar – #73158
Webinar 		06/25/24 1
NG9-1-1: What You Need to Know and the Case for Federal Funding
Webinar 		02/23/23 1
Part 90 FCC Licensing From A to Z – Webinar
Webinar 		09/24/24 1
Public Safety Telecommunicator 1, 7th Ed., Canada Instructor, Online #72657
Online 		05/28/25 – 07/08/25 40
Public Safety Telecommunicator 1, 7th Ed., Canada Instructor, Online #72658
Online 		06/25/25 – 08/05/25 40
Public Safety Telecommunicator 1, 7th Ed., Instructor, Online #72645
Online 		05/28/25 – 07/08/25 40
Public Safety Telecommunicator 1, 7th Ed., Instructor, Online #72646
Online 		06/25/25 – 08/05/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73039
Online 		05/21/25 – 06/17/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73040
Online 		05/21/25 – 06/17/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73041
Online 		05/28/25 – 06/24/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73042
Online 		05/28/25 – 06/24/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73043
Online 		06/04/25 – 07/01/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73044
Online 		06/04/25 – 07/01/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73045
Online 		06/11/25 – 07/08/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73046
Online 		06/18/25 – 07/15/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73047
Online 		06/18/25 – 07/15/25 40
Public Safety Telecommunicator 1, 7th Ed., Online #73048
Online 		06/25/25 – 07/22/25 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #72454
Virtual 		06/09/25 – 06/13/25 40
Radio Technician Certificate #70876
Online 		05/01/25 – 05/31/25 0
Raising the Bar: Enhancing ECC Call Handling Standards – Webinar #75156
Webinar 		01/28/25 1
Reclassification Update: OMB Requests Input for SOC Revision – Webinar
Webinar 		07/17/24 1
Resources & Recommendations for Calls Involving Missing Children on the Autism Spectrum
Webinar Online 		04/27/22 0
Signal Boosters: Solving for Poor In-building Public Safety Wireless Coverage While Protecting Outdoor PS Networks
Webinar 		02/26/24 0
Staffing and Retention for the ECC, 2nd Ed., Baltimore, MD #75316
In Person 		07/25/25 – 07/26/25 16
Staffing and Retention for the ECC, 2nd Ed., Online #74618
Online 		06/04/25 – 06/24/25 16
Surviving Stress, Angleton, TX, #74493
In Person 		07/22/25 8
Surviving Stress, Angleton, TX, #74494
In Person 		07/29/25 8
Surviving Stress, Cullman, AL, #74874
In Person 		09/30/25 8
Surviving Stress, Online #72578
Online 		06/04/25 – 06/24/25 8
Swatting Identification and Mitigation Tips for ECCs – Webinar – #73274
Webinar 		07/09/24 1
The Disruptive Power of ASAP Service – Webinar – #74453
Webinar 		10/31/24 1
Understanding the Impact of Network Outages on 9-1-1 – Webinar #75086
Webinar 		01/16/25 1