According to voluntary reporting by centers to the Federal Communications Commission, a little more than 40% (about 2,583 of the approximately 6,100) of communications centers in the United States were estimated to have implemented some method to receive text-to-911 by July 2020. This is up from 23% in 2018 — double-digit growth in two years. But that means six of every 10 emergency communications centers still were either exploring a solution or have yet to begin considering how to connect their telecommunicators and callers via text.

Text-to-911 Resources


APCO’s Advocacy Priorities for 2024
Today, February 16, is the 56th anniversary of the first 9-1-1 call. Much has changed in the past 56 years, particularly with regard to training, technology, and the nature of the work performed by 9-1-1 professionals. What has remained constant is the dedication, professionalism, and perseverance of the 9-1-1 community and APCO’s commitment to ensuring 9-1-1 professionals have the tools and resources they need. APCO’s legislative and regulatory priorities reflect this devotion to its members and are aimed at advancing the industry and empowering 9-1-1 to save more lives.


February 16, 2024

More Information than You Ever Wanted about Fixing the Federal Classification of 9-1-1 Professionals

For all the complexity of our campaign to fix an obscure federal data system, it really boils down to the fact that 9-1-1 professionals perform lifesaving work, and labeling them as “administrative” personnel is ridiculous.
The 9-1-1 SAVES Act has been reintroduced. You might be asking members of Congress to co-sponsor the bill and explaining why congressional action is needed. Thus, it’s time for a deep dive on correcting the federal classification of 9-1-1 professionals. Even for those who have been following the issue closely, there’s likely new information here that will be of interest.


December 21, 2023

Text-to-9-1-1, The Past, Present and Future

Text-to-9-1-1 brings with it many complex issues for which practitioners, standards bodies and private industry must all work together to craft solutions to ensure that text-to-9-1-1 provides the same level of service as voice-to-9-1-1.

August 14, 2017

APCO Statement on FCC Announcement to Address Text-to-911 at the August Open Meeting

APCO President Gigi Smith said, “We applaud the Commission for moving forward on this important item and look forward to reviewing the order and further notice after it is adopted.”

July 18, 2014

Public Safety & Emerging Technology: NG9-1-1, Text to 9-1-1 & More

“Don’t be scared; be smart,” Mark S. Adams, director, principal architect networks and communications, Northrop Grumman Information Systems, advised attendees of the APCO International Emerging Technology Forum on Jan. 30. Although Adams was specifically speaking to the need to secure data and networks, the advice could apply to every topic addressed during the forum. Wednesday morning’s speakers focused on the next generation PSAP, NG9-1-1 and the new public safety ecosystem. The increasing amount of data that will be available to 9-1-1 PSAPs and managing that data were major concerns echoed by all the speakers. A common theme stated eloquently by…

January 31, 2013

APCO Joins in Voluntary Industry Agreement to Offer Text to 9-1-1 Services

The nation’s four largest wireless carriers, joined by the Association of Public-Safety Communications Officials (APCO) International and the National Emergency Number Association (NENA), announced yesterday an agreement on a voluntary commitment to offer text-to-9-1-1 services. APCO International helped ensure the agreement will best meet the needs of the public safety community and other stakeholders.

December 7, 2012