FCC license applications processed & submitted annually
students trained in FY 2021 & 2022

Join Us for Nexus: The 9‑1‑1 Experience Re‑imagined

November 2-3, 2020 | Arlington, VA

Experience the emergency communications center of the future from the moment a 9-1-1 call comes in. Nexus uses real-life scenarios to focus on the communications between 9-1-1 professionals and the citizens and responders they serve.

Upcoming Webinars – Free to Members; Worth 1 CDE

Getting 9‑1‑1 Emergency Response Right in Challenging Times
September 20, 2022 | 1:00 p.m. – 2:00 p.m.
Sponsored by NICE

Leveraging Automated Dispatch Alerting to Address Workload and Staffing Challenges
October 11, 2022 | 1:00 p.m. – 2:00 p.m.
Sponsored by U.S. Digital Designs


APCO Releases Definitive Guide to Next Generation 9-1-1

Today, the Association of Public-Safety Communications Officials (APCO) International announced the publication of a comprehensive document entitled “APCO International’s Definitive Guide to Next Generation 9-1-1.” The guide takes a forward-looking approach to Next Generation 9-1-1 (NG9-1-1) to address what emergency communications centers (ECCs) and professional staff from telecommunicators to directors need to make informed decisions now and in the future.

Having an APCO membership has provided our staff with key membership benefits, including the excellent networking opportunities, such as attending APCO conferences and access to PSConnect, and offering direct access to high-quality training and career advancement opportunities provided through the APCO Institute.

Grayson Gusa, RPL
Training Supervisor, Davie County 911 Communications | APCO Member since 2003

Keeping You Up to Date

APCO is your source for public safety communications news that affects you, your job and your community.

Silent Key: John J. Daly
John J. Daly, 66, whose life was dedicated to public safety in Collier County, Florida, passed away August 22 at a Cape Cod, Massachusetts, hospital after a long battle with Pancreatic cancer. Starting in 1980, Daly was a 9-1-1 communications supervisor with the Collier County Sheriff’s Department. During the 1980s he was also an EMT with Collier County EMS. In 1989, he joined the City of Naples Police Department as communications manager until 1994 when the Collier County commissioners made the decision to build a countywide public safety radio system for all agencies. Daly successfully led that endeavor until his…
September 22, 2022

Silent Key: Max Thwaits III

Max Thwaits III, the Essex County (New York) emergency services director, passed away September 19. Watts, of Au Sable Forks, was 40. He was a member of the APCO Atlantic Chapter. A report in the Press-Republican said Thwaits started working for the county in 2007 as a public safety telecommunicator and was promoted to 9-1-1 director. He was named to the emergency services director’s job in 2021, a position he held until his death of heart failure. The newspaper said he was a U.S. Navy veteran and graduate of SUNY Empire State College with a bachelor’s degree in emergency management. Thwaits…

September 22, 2022

Overcoming Adversity in Public Safety Communications

A global pandemic and one of the tightest job markets in history have left ECCs much like the Continental Army — underfunded, understaffed and facing seemingly overwhelming challenges that threaten their chances for success. It is times like these that call for bold thinking and unwavering leadership.

September 15, 2022

Press Release

APCO Releases Definitive Guide to Next Generation 9-1-1

The guide takes a forward-looking approach to Next Generation 9-1-1 (NG9-1-1) to address what emergency communications centers (ECCs) and professional staff from telecommunicators to directors need to make informed decisions now and in the future. 

August 8, 2022

Press Release

APCO and NSA Announce Professional Development Partnership at APCO 2022

APCO International has been selected by the National Sheriffs’ Association (NSA) to be the preferred training provider for all of NSA’s public safety communications needs. APCO and NSA announced the professional development partnership, which will begin October 1, 2022, during APCO’s 88th Annual Conference & Expo.

August 8, 2022

Sponsored Content

How to Make Your NG9-1-1 Solution a Success

Next Generation 9-1-1 (NG9-1-1) is all about saving lives. It is a sea change in technology that protects citizens and first responders. Because NG9-1-1 is composed of many parts that must be integrated and supported as a single solution, it is more complex than past approaches. Lumen’s Jim Carlson addresses some of the common questions about NG9-1-1.

August 1, 2022


APCO 2022 Annual Report

APCO International has excelled this year in finances, membership and program impact and is building for the future literally. Read about the past year’s highlights in membership, public safety expertise, professional development, products and services, technical assistance and events.

July 15, 2022

Thank You to Our Partners

Corporate Partner Spotlight

Eventide Inc. develops, markets and supports the NexLog DX-Series Communications Recording Solutions. NexLog systems are the most reliable and comprehensive mission-critical recording systems. Eventide is 100% USA based, and tour NexLog product is designed, developed and supported in the USA.

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