FCC license applications processed & submitted annually
students trained in FY 2021 & 2022

APCO Releases Definitive Guide to Next Generation 9-1-1

Today, the Association of Public-Safety Communications Officials (APCO) International announced the publication of a comprehensive document entitled “APCO International’s Definitive Guide to Next Generation 9-1-1.” The guide takes a forward-looking approach to Next Generation 9-1-1 (NG9-1-1) to address what emergency communications centers (ECCs) and professional staff from telecommunicators to directors need to make informed decisions now and in the future.

Upcoming Webinars – Free to Members; Worth 1 CDE

How Can You Make Your NG9-1-1 Solution a Success? Start With the Platform
September13, 2022 | 1:00 p.m. – 2:00 p.m.
Sponsored by Lumen Technologies

Deploying NG9‑1‑1 comes with challenges and without a robust network foundation it will be hard to achieve success.

Getting 9‑1‑1 Emergency Response Right in Challenging Times
September 20, 2022 | 1:00 p.m. – 2:00 p.m.

With turnover at an all-time high, and tenure at an all-time low, keeping telecommunicators engaged, well-coached, trained, confident and happy, so they can perform their best, is more challenging than ever.

Resources on Staffing Shortages

We see it in the news, in discussions on PSConnect and in talking with members — emergency communications centers (ECCs) being short staffed is a growing issue in the industry. Watch the first webinar in our staffing series  “Improving Staffing for ECCs: How to Measure Your Staffing Needs” and view other resources that can help ECCs identify the causes of and address staffing shortages.

Having an APCO membership has provided our staff with key membership benefits, including the excellent networking opportunities, such as attending APCO conferences and access to PSConnect, and offering direct access to high-quality training and career advancement opportunities provided through the APCO Institute.

Grayson Gusa, RPL
Training Supervisor, Davie County 911 Communications | APCO Member since 2003

Keeping You Up to Date

APCO is your source for public safety communications news that affects you, your job and your community.

APCO 2022: Connect & Celebrate Dinner
The association’s 2022-2023 officers were sworn in as the outgoing and incoming presidents laid out the past year’s accomplishments and plans for the next one. The night concluded with a comedy routine.
August 15, 2022

APCO 2022: Food for Thought Luncheon

The luncheon included recognition of thriving APCO chapters, agency certification, volunteer contributions to this year’s conference, and a look ahead to the 2023 conference, along with insights of an American war hero on “Leadership Lessons From Blackhawk Down.”

August 15, 2022

Mr. Rogers or Mr. Hyde?

In this session, an emphasis was placed on remembering the person you were when you commenced your 9-1-1 career.

August 15, 2022

FCC Regulatory Update

Representatives from the Federal Communications Commission’s Public Safety and Homeland Security Bureau provided updates on agency regulations impacting 9-1-1, including public safety spectrum, location-based routing, 9-1-1 location accuracy, text-to-911, and fee diversion.

August 11, 2022

Press Release

APCO Releases Definitive Guide to Next Generation 9-1-1

The guide takes a forward-looking approach to Next Generation 9-1-1 (NG9-1-1) to address what emergency communications centers (ECCs) and professional staff from telecommunicators to directors need to make informed decisions now and in the future. 

August 8, 2022

Press Release

APCO and NSA Announce Professional Development Partnership at APCO 2022

APCO International has been selected by the National Sheriffs’ Association (NSA) to be the preferred training provider for all of NSA’s public safety communications needs. APCO and NSA announced the professional development partnership, which will begin October 1, 2022, during APCO’s 88th Annual Conference & Expo.

August 8, 2022

Sponsored Content

How to Make Your NG9-1-1 Solution a Success

Next Generation 9-1-1 (NG9-1-1) is all about saving lives. It is a sea change in technology that protects citizens and first responders. Because NG9-1-1 is composed of many parts that must be integrated and supported as a single solution, it is more complex than past approaches. Lumen’s Jim Carlson addresses some of the common questions about NG9-1-1.

August 1, 2022


APCO 2022 Annual Report

APCO International has excelled this year in finances, membership and program impact and is building for the future literally. Read about the past year’s highlights in membership, public safety expertise, professional development, products and services, technical assistance and events.

July 15, 2022

Thank You to Our Partners

Corporate Partner Spotlight

Public safety telecommunicators and technicians know the value of seconds and so do we! Intrado provides the critical connection between citizens and 911, managing the entire emergency response continuum through state-of-the-art call-handling systems, location data management, and reliable networks. We’ve got you covered–Legacy, NG, Cloud, and everything in between.

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