RICHMOND, Virginia – Some 9-1-1 callers in Richmond will begin to receive follow-up text messages next week asking for their ranking of the service they received and additional information. Beginning March 20, those who call 9-1-1 with some types of non-life-threatening emergencies will receive a text message within hours or a day after the call with a short survey about the service they received on the call. The Richmond Department of Emergency Communications, Preparedness and Response is using the feedback from callers as another way to ensure that it is continuing to deliver excellent emergency services to Richmond. “It is…
New! 9-1-1 Staffing Crisis Summit
May 17-18, 2023 | Herndon, VA
Join public safety professionals, state and local government leaders and innovative companies from the private sector to explore ways to improve retention, innovate recruiting, streamline the hiring process, implement creative staffing strategies and build a culture of excellence.
New Webinar: Limited Staff and Increasing Calls for Service: Leveraging Affordable Technology to Address Staffing Challenges
Join us to learn how to affordably manage call volume with limited staff using fully automated dispatch alerting. During this webinar, you’ll hear from Todd Tuttle, recent Assistant Fire Chief of Greensboro, NC on how implementing automated dispatch alerting improved the efficiency of Greensboro’s dispatch center.
APCO 2023 Flash Day Is April 3
Flash Day is back! On April 3, for one day only, save up to $300 on your full conference registration for APCO 2023, taking place August 6-9 in Nashville.
As a member, you already save $200 on registration; you can save an additional $100 on Flash Day. Not a member yet? Join by April 3 to save $300!
Deadlines Approaching: General Scholarships, ECC Awards, Committee Involvement
April 1 marks the deadline for several applications or nominations:
- General scholarship applications
- ECC Award and Technology Leadership Award nominations
- Committee involvement
Don’t miss out on these opportunities to learn, honor and volunteer.
Keeping You Up to Date
APCO is your source for public safety communications news that affects you, your job and your community.
APCO International Announces Recipients of 2023 Leadership in Policy Awards
APCO International announces the recipients of its prestigious 2023 Public Safety Communications Leadership in Policy Awards, who will be honored during APCO’s annual Public Safety Communications Leadership Dinner in Arlington, VA on May 17, 2023.
When 9-1-1 Happens to You
While public safety telecommunicators’ exposure to others’ trauma is part of the profession, the chance of experiencing a personal tragedy during a telecommunicator’s career is also a reality.
APCO Seeks Comments on Candidate Standard Titled Career Progression Within the Public Safety Emergency Communications Center (ECC)
APCO International is seeking comments for the candidate American National Standard (ANS) titled Career Progression Within the Public Safety Emergency Communication Center (ECC)
Silent Key: Frank L. Huggins Jr.
Frank L. Huggins Jr., the 1993-1994 president of APCO, passed away March 4 in Asheville, North Carolina, at 87.
Huggins, of Swannanoa, was active in the public safety communications industry and APCO throughout his 39-year career in the North Carolina State Highway Patrol. Throughout his career, Huggins aided technological, legislative and educational improvements to the operations of public safety communications.
Young Professional Spotlight: Yasmen Barnett, RapidSOS and Osceola County Sheriff’s Office
Yasmen Barnett has spent the last 8 years in dispatch for the Osceola County Sheriff’s Office in Central Florida.
Thank You to Our Partners
Corporate Partner Spotlight
Launched in 1996, OnStar is a wholly owned subsidiary of GM Holdings LLC (“GM”) and offers emergency, security and navigation services in Chevrolet, Buick, GMC and Cadillac models. OnStar offers a range of safety and security services such as Automatic Crash Response, Emergency Services and Stolen Vehicle Assistance.