Certify That Your Training Program Complies With National Standards

Initial and continuing training is exceedingly important for public safety telecommunicators because they provide essential services in an ever-expanding and rapidly changing public safety environment.

Building and implementing a successful agency training program requires many resources and dedication. APCO’s Agency Training Program Certification, an initiative of Project 33®, provides a way for public safety agencies to certify that their training programs meet APCO American National Standards (ANS). An agency’s curriculum, training materials and supporting documentation are reviewed and checked for compliance.

Prepare to Submit an Application

Agencies that wish to achieve the APCO Agency Training Program Certification must follow a specific process to educate and prepare them for submitting an application.

The agency must:

  • Review the rules and procedures that guide the certification process
  • Download and read the appropriate APCO ANS, and
  • Complete a pre-application online training program.

After completing the prerequisites, an agency is allowed to proceed to the application and review process. This ensures that agencies understand the process and only submit their applications once they are comfortable doing so.

Submitting your program for APCO certification shows that your agency is committed to training and to meeting national standards.

Receiving certification for your training program is a major accomplishment for the agency, its staff and the community it serves.


What is the cost?

What is the cost?

The cost to apply for certification is $500. NOTE: Agencies that wish to achieve the APCO Training Program Certification will follow a specific process designed to educate, prepare and finally apply for certification. Once all pre-requisites are completed, the agency will be allowed to proceed to the payment, application and review process

What are the deadlines?

What are the deadlines?

Applications are accepted year round.

For consideration for recognition at the next upcoming APCO Annual Conference & Expo, the agency must complete the “final submit” step and APCO must have received the completed online application and all supporting documentation by December 1.

Submissions received after December 1 will be considered for recognition at the following APCO Annual Conference & Expo.

Does this program certify individuals?

Does this program certify individuals?

No, it only certifies non-commercial public safety communications training programs.

Where can I get more information on APCO’s standards?

Where can I get more information on APCO’s standards?

Are there any tips that will help me complete the online application?

Are there any tips that will help me complete the online application?

Yes! It is highly recommended that you draft all information in a Word document and save it to your computer. When completing the online application, copy and paste the text into the “Explanation” box. You will have a record of your data and a backup in case information is not saved.

Does the system save my data?

Does the system save my data?

Yes. This is the “Save & Quit” button at the bottom of each page. When you click this button, you will need to login again. If you are not prepared to do a Final Submit and do not click “Save & Quit,” your data will not be saved. There is text in the Getting Started Tab and on each Chapter tab to remind you of this feature.


For more information or questions, please contact [email protected].

Certified Agencies

Baker County Dispatch Center, Baker City, OR

Bayside Communications Center, Bayside, WI

Bell County Communications Center, Belton, TX

Broward County Sheriff’s Office, Fort Lauderdale, FL

Calcasieu Parish Communications District E-911, Lake Charles, LA

California Highway Patrol, Sacramento, CA

CenCom E9-1-1 Public Safety Communications, Round Lake Beach, IL

Chandler Police Dept. /Communications, Chandler, AZ

Charleston County Consolidated 9-1-1 Center, North Charleston, SC

Charlotte Fire Communications, Charlotte, NC

Charlotte-Mecklenburg Police Communications Division, Charlotte, NC

Charlottesville/UVA/Albemarle County Emergency Communications Center, Charlottesville, VA

Cherokee County E 9-1-1, Canton, GA

Chouteau County Sheriff’s Office 9-1-1 Emergency Communications Center, Fort Benton, MT

City of Atlanta – Department of Aviation Centralized Command and Control Center, Hapeville, GA

City of High Point 911 Communications, High Point, NC

City of Murphy Communications, Murphy, TX

City of Roanoke E-911, Roanoke, VA

City of Roswell Police – 911, Roswell, GA

City of Winnipeg, Winnipeg, MB, Canada

Clark Regional Emergency Services Agency (CRESA), Vancouver, WA

Clarksville Police and Fire Dispatch, Clarksville, TN

Cobb County 911, Marietta, GA

Colorado State Patrol, Golden, CO

Culpeper County Public Safety Communications Center, Culpeper, VA

Cuyahoga Emergency Communications System (CECOMS), Bedford, OH

DeKalb County E-911 Communications Division, Tucker, GA

Delaware State Police Communications Section, Smyrna, DE

Denver 9-1-1 Communications Center, Denver, CO

Department of Public Safety Communications (Fairfax) , Fairfax, VA

Derry Fire Department, Derry, NH

Durham Emergency Communications Center, Durham, NC

Eastern Shore of Virginia 9-1-1 Communications, Accomac, VA

Emergency Communications of Southern Oregon, Central Point, OR

Fauquier Joint Communications Center, Warrenton, VA

Fayetteville Police Department, Fayetteville, AR

Glynn-Brunswick 911, GA

Grand Junction Regional Communication Center, Grand Junction, CO

Guilford Metro 9-1-1, Greensboro, NC

Gwinnett County Police Department E911 Communications, Lawrenceville, GA

Habersham County Central Communications, Mount Airy, GA

Hamilton County 911 Emergency Communications District, Chattanooga, TN

Hartford Police Department, Hartford, WI

Hoke County Emergency Communications, Raeford, NC

Idaho State Police Regional Communication Centers, Coeur d’Alene, ID

Illinois State Toll Highway Authority, Lemont, IL

Jeffcom 9-1-1, Lakewood, CO

Lewiston Police Department Communications Center, Lewiston, ID

Lincoln Emergency Communications Center, Lincoln, NE

Logan City Police 911 Communications, Logan, UT

Luzerne County 911, Hanover Township, PA

Marble Falls Communications, Marble Falls, TX

Milwaukee County Office of Emergency Management 911 Communications, Milwaukee, WI

Montgomery County Department of Public Safety Emergency Communications Division, Eagleville, PA

Morris County Communications Division, Morris County, NJ

New Hampshire Bureau of Emergency Communications, Concord, NH

Northwest Central Dispatch System, Arlington Heights, IL

Northwest Regional Emergency Communications Center, Dublin, OH

North Shore Regional 911, Middleton, MA

Oneida County 9-1-1, Oriskany, NY

Orange County Emergency Communications Center, Orange, VA

Palm Beach County Sheriff’s Office, West Palm Beach, FL

Phoenix Police Communications, Phoenix, AZ

Prince William County Public Safety Communications, Woodbridge, VA

Pueblo County Sheriff’s Office ESB, Pueblo, CO

Raleigh-Wake Emergency Communications, Raleigh, NC

Regional Emergency Dispatch Authority, Artesia, NM

Rockland County Sheriff’s Office – Communications Division, Pomona, NY

Rogers Central Dispatch, Rogers, AR

Southeast Emergency Communications, Crystal Lake, IL

South Metro Fire Rescue / MetCom, Centennial, CO

Southwest Central Dispatch, Palos Heights, IL

Springdale Communications Center, Springdale, AR

Spokane County 911, Spokane, WA

Temple University Police Department, Philadelphia, PA

Thurston 911 Communications, Olympia, WA

Tompkins County Department of Emergency Response, Ithaca, NY

Tri-Com Central Dispatch, Saint Charles, IL

Union County Regional Communications, Westfield, NJ

University of Nebraska Police Department, Lincoln, NE

Vail Public Safety Communications Center, Vail, CO

Valley Communications Center, Kent, WA

Virginia Beach Emergency Communications and Citizen Services, Virginia Beach, VA

Washington State Patrol, Olympia, WA

Waukesha County Communications Center, Waukesha, WI

Weber Area Dispatch 911 & Emergency Services District, Ogden, UT

Westerville 9-1-1 Communications, OH

Winnipeg Police Service, Winnipeg, MB, CANADA

Woodward County E-911, Woodward, OK

Yellowhead Regional Emergency Communication Centre, Edson, AB

York County Department of Emergency Services, York, PA

York County Public Safety Communications, Rock Hill, SC