Certify That Your Training Program Complies With National Standards

Initial and continuing training is exceedingly important for public safety telecommunicators because they provide essential services in an ever-expanding and rapidly changing public safety environment.

Building and implementing a successful agency training program requires many resources and dedication. APCO’s Agency Training Program Certification, an initiative of Project 33®, provides a way for public safety agencies to certify that their training programs meet APCO American National Standards (ANS). An agency’s curriculum, training materials and supporting documentation are reviewed and checked for compliance.

Prerequisites to Applying for Certification

Agencies that wish to achieve the APCO Agency Training Program Certification must follow a specific process to educate and prepare them for completing their application.

The agency must:

  • Review the rules and procedures that guide the certification process
  • Download and read the appropriate APCO ANS
  • Complete a pre-application online training program.

After completing the prerequisites, an agency is allowed to proceed to purchasing the application.

Submitting your agency’s training program for APCO certification shows that your agency is committed to training and to meeting national standards.

Receiving certification for your training program is a major accomplishment for the agency, its staff and the community it serves.


Is it possible for two people to log on and work with the tools at the same time?

No. When purchasing access to the online application, only one profile per application will be permitted. Each agency must designate the person responsible for completing the application and purchase the application through that person’s MY APCO account.

What is the cost?

The cost to apply for certification is $500. Once all pre-requisites are completed, the agency may proceed to the payment and access the online application.

What are the deadlines?

Applications are accepted year round. All applications must be submitted within one year from the date of purchase. After one year, the application expires.

APCO Conference Recognition: Agencies receiving certification are recognized at the APCO Annual Conference and Exposition. Agencies wishing to be recognized at the next conference must complete and submit the application and all supporting documentation by December 1 of the year preceding the conference As an example, if your agency would like to be recognized at the APCO 2024 Annual Conference, the application must be submitted by December 1, 2023.

Submissions received after December 1 will be considered for recognition at the following APCO Annual Conference & Expo. As an example, if an agency submits their application in January, 2024 they are eligible for recognition at the APCO2025 event.

How long is my certification valid?

Agency Training Program Certification is valid for three years.

How do I recertify my agency?

The recertification process is the same as the initial process. All prerequisites, application fee and relevant documentation are required.

Does this program certify individuals?

No, it only certifies non-commercial public safety communications training programs.

Where can I get more information on APCO’s standards?

Are there any tips that will help me complete the online application?

  1. When you first open the application, complete the “Application” tab. This ensures that your application can be “seen” in the system.
  2. Explanation text is necessary for the review team to fully understand your training program. Please be sure to use this field to indicate document names and page numbers so that the team can readily identify the information. It is not necessary to copy information from attached documents and place it in the explanation field.
  3. It is highly recommended that you draft all information offline and save it to your computer. When completing the online application, copy and paste the text into the “Explanation” box and attach required documentation.
  4. Be sure to read the criteria thoroughly. Many areas of the application will require multiple documents to satisfy the standard.
  5. All documents submitted must be current and completed. You may redact names and other identifying information as needed. Blank documents will not be accepted.
  6. Documentation must be attached in the correct section(s) of the application. Some documents may be useful in multiple areas of the application.

Does the system save my data?

The save function is a manual process in the application. Your data will not automatically be saved. We recommend that you use the save function often as you complete the application. The application portal will time out after a period of inactivity, saving often will help to ensure that your data is not lost if this happens. The “save” function will save your information and allow you to continue working through the application. The “save and quit” function will save your information and log you out of the application portal.


For more information or questions, please contact [email protected].

Certified Agencies

Bayside Communications Center, Bayside, WI

Broward County Sheriff’s Office, Fort Lauderdale, FL

Calcasieu Parish Communications District E-911, Lake Charles, LA

California Highway Patrol, Sacramento, CA

CenCom E9-1-1 Public Safety Communications, Round Lake Beach, IL

Chandler Police Dept. /Communications, Chandler, AZ

Charleston County Consolidated 9-1-1 Center, North Charleston, SC

Charlotte Fire Communications, Charlotte, NC

Charlotte-Mecklenburg Police Communications Division, Charlotte, NC

Charlottesville/UVA/Albemarle County Emergency Communications Center, Charlottesville, VA

Cherokee County E 9-1-1, Canton, GA

Chouteau County Sheriff’s Office 9-1-1 Emergency Communications Center, Fort Benton, MT

City of Atlanta – Department of Aviation Centralized Command and Control Center, Hapeville, GA

City of High Point 911 Communications, High Point, NC

City of Roanoke E-911, Roanoke, VA

City of Roswell Police – 911, Roswell, GA

Clark Regional Emergency Services Agency (CRESA), Vancouver, WA

Cobb County 911, Marietta, GA

Colorado State Patrol, Golden, CO

Culpeper County Public Safety Communications Center, Culpeper, VA

Cuyahoga Emergency Communications System (CECOMS), Bedford, OH

DeKalb County E-911 Communications Division, Tucker, GA

Delaware State Police Communications Section, Smyrna, DE

Denver 9-1-1 Communications Center, Denver, CO

Department of Public Safety Communications (Fairfax), Fairfax, VA

Derry Fire Department, Derry, NH

Durham Emergency Communications Center, Durham, NC

Eastern Shore of Virginia 9-1-1 Communications, Accomac, VA

Emergency Communications of Southern Oregon, Central Point, OR

Fauquier Joint Communications Center, Warrenton, VA

Fayetteville Police Department, Fayetteville, AR

Grand Junction Regional Communication Center, Grand Junction, CO

Guilford Metro 9-1-1, Greensboro, NC

Gwinnett County Police Department E911 Communications, Lawrenceville, GA

Habersham County Central Communications, Mount Airy, GA

Hartford Police Department, Hartford, WI

Hoke County Emergency Communications, Raeford, NC

Idaho State Police Regional Communication Centers, Coeur d’Alene, ID

Illinois State Toll Highway Authority, Lemont, IL

Jeffcom 9-1-1, Lakewood, CO

Lewiston Police Department Communications Center, Lewiston, ID

Lincoln Emergency Communications Center, Lincoln, NE

Luzerne County 911, Hanover Township, PA

Marble Falls Communications, Marble Falls, TX

Milwaukee County Office of Emergency Management 911 Communications, Milwaukee, WI

Montgomery County Department of Public Safety Emergency Communications Division, Eagleville, PA

New Hampshire Bureau of Emergency Communications, Concord, NH

Northwest Central Dispatch System, Arlington Heights, IL

Northwest Regional Emergency Communications Center, Dublin, OH

North Shore Regional 911, Middleton, MA

Oneida County 9-1-1, Oriskany, NY

Orange County Emergency Communications Center, Orange, VA

Palm Beach County Sheriff’s Office, West Palm Beach, FL

Phoenix Police Communications, Phoenix, AZ

Prince William County Public Safety Communications, Woodbridge, VA

Pueblo County Sheriff’s Office ESB, Pueblo, CO

Raleigh-Wake Emergency Communications, Raleigh, NC

Regional Emergency Dispatch Authority, Artesia, NM

Rockland County Sheriff’s Office – Communications Division, Pomona, NY

Rogers Central Dispatch, Rogers, AR

Southeast Emergency Communications, Crystal Lake, IL

South Metro Fire Rescue / MetCom, Centennial, CO

Southwest Central Dispatch, Palos Heights, IL

Springdale Communications Center, Springdale, AR

Temple University Police Department, Philadelphia, PA

Thurston 911 Communications, Olympia, WA

Tompkins County Department of Emergency Response, Ithaca, NY

Tri-Com Central Dispatch, Saint Charles, IL


Union County Regional Communications, Westfield, NJ

University of Nebraska Police Department, Lincoln, NE

Valley Communications Center, Kent, WA


Virginia Beach Emergency Communications and Citizen Services, Virginia Beach, VA

Washington State Patrol, Olympia, WA

Waukesha County Communications Center, Waukesha, WI

Westerville 9-1-1 Communications, OH


Woodward County E-911, Woodward, OK


Yellowhead Regional Emergency Communication Centre, Edson, AB