Building Health and Resilience in 9‑1‑1

Public safety telecommunicators are devoted to assisting others every day, so it is essential that they take good care of themselves in order to better handle the challenges of their work and mitigate the impact of this constant exposure to trauma. In addition, studies show there may be negative health effects from shift work, stress, lack of exercise or poor eating habits.

The resources in this section may help individuals recognize signs of possible trouble and be proactive about building positive habits and striving for good mental and physical health.

Wellness and Peer Support Program Implementation in a 9-1-1 Communication Center

The Peer Support and CISM APCO workgroup under the APCO Wellness Committee examined over thirty agencies of varying sizes and geography who had submitted details in 2021-2022 about their centers and their peer support programs. View the 2021-2022 analysis.

This workbook offers guidance to public safety agencies on the development and implementation of wellness programs, especially those geared towards peer support, that can be implemented partially or in full depending on the needs of the individual agency.

New from the APCO Health & Wellness Committee!