Unbiased, Vendor-neutral, Comprehensive Professional Peer Review of Your Emergency Communications Programs and Needs

APCO Consulting Services (ACS) delivers insights to ECCs and organizations looking to improve their operations, organization and technological capabilities.

Consulting services include:

  • Staffing Analysis
  • Training Review
  • Technology & Cybersecurity
  • Operations & Governance Review
  • Standards Compliance
  • Policies & Procedures Review
  • Facilities & Physical Security

Why Use APCO Consulting Services?

ACS leverages APCO services and resources, such as radio frequency management, training & certification, standards development, Project RETAINS and Agency Training Program Certification.

Benefits of using ACS include:

  • A nationwide network of experienced, trained, and vetted advisors from the emergency communications field.
  • Geographic diversity promoting cross-functional approaches
  • Cost-effective analysis and resolutions
  • A customizable review for jurisdictional needs

Services Offered

Review Services

Let APCO ACS partner with you to meet the needs of your community and fellow emergency responders. We can help you analyze operations including your training program, primary and ancillary duties, necessary staffing coverage, workflow analysis, and the technology used to dispatch emergency services.

ACS reviews are based on real-world expertise that can help agencies achieve the most cost-effective and efficient customer-focused services possible. Each team is comprised of an APCO Staff Program Manager and industry experts who have broad knowledge of small, medium and large ECCs throughout the United States. ACS Teams provide insightful contributions based on knowledge and experience of current best practices and standards.

ACS review services include:

  • Staffing Analysis
  • Training Review
  • Technology and Cybersecurity
  • Operations and Governance Review
  • Standards Compliance
  • Policies and Procedures Review
  • Facilities and Physical Security

Pre-Consolidation Services

ACS provides emergency communications leadership with an analysis and findings of their current operations. Helping to determine the feasibility of consolidation by providing considerations of the issues surrounding effective and efficient consolidation options.

The ACS team consists of experienced public safety communications officials who are knowledgeable about the consolidation process. The team reviews crucial considerations to address and elements to include in requests for proposal and will also provide recommendations regarding questions and issues that may arise in a proposed consolidation process.

Topics can include:

  • Recruitment, Hiring, and Staffing Analysis
  • Planning Considerations
  • Governance
  • Review of Policies and Procedures
  • Operational Considerations
  • Facilities and Physical Security
  • Training Program
  • Consolidation Models and Funding Analysis


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