PSC Magazine

PSC, APCO’s bi-monthly magazine is the authoritative source of information on public safety communications worldwide. Articles cover the range of communication center operations, regulatory issues, new and existing technology and products, and much more.

PSC magazine, in either print and digital form, is a benefit of APCO membership.

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The Latest APCO News

Recent APCO press releases and public announcements.

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How To Protect Scheduled Time Off
[Originally published in the May/June 2022 PSC magazine.] By Lisa Rymshaw It is no secret that the long shifts required of public safety telecommunicators can cause challenges for relationships, activities and self-care outside of work. In my recent survey1 of California telecommunicators, participants shared that the heart of the issue was that frequently their scheduled time off was not honored, which worsened multiple areas of work-life balance. For some of the telecommunicators, being contacted at home regarding work issues was the norm at their agency. Others said having time off revoked was an ongoing occurrence. In the words of one…
May 12, 2022

Silent Key: Todd A. Austin

Todd A. Austin of Burbank, California, an APCO member and emergency communications center manager for the Los Angeles Police Department Communications Division, passed away May 2. He was 52. Austin worked for the LAPD ECC for 22 years and rose to the rank of senior police service representation officer in charge of operations support unit inside LAPD Communication Division. APCO Executive Director Derek K. Poarch said Austin was an active participant in the APCO International’s large ECC group. “The consummate gentleman and professional, he was always willing to help in any way he could whether with his staff or with…

May 12, 2022

APCO Seeks Comments on Candidate American National Standard for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and/or Sexually Exploited Children

APCO International is seeking comments for the revision of APCO candidate American National Standard (ANS) for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and/or Sexually Exploited Children in its second public review and comment period ending May 29, 2022.

April 29, 2022

Charleston County Consolidated 911 Center Receives APCO Agency Training Program Certification

Charleston County Consolidated 911 Center, SC, has received Agency Training Program Certification, a Project 33® initiative, from APCO.

April 25, 2022

Silent Key: Stephanie A. Kulowiec

Brookfield Police Department public safety telecommunicator Stephanie A. Kulowiec of Brookfield, Connecticut, passed away on Sunday, April 17. Kulowiec was a member of the APCO Atlantic Chapter. in a social media post, The Brookfield Police Department praised Kulowiec’s participation in community charitable events and wrote: “It is with great sadness that we announce to you the untimely and sudden passing of our friend and colleague, Emergency Telecommunicator Stephanie Kulowiec. Stephanie, better known as Steph and for her obsession with tie-dye, has served the Town of Brookfield’s Emergency Services for 29 years.” The Danbury News Times reported that she served as…

April 22, 2022

Stanislaus Regional 9-1-1 Receives APCO Agency Training Program Certification

Stanislaus Regional 9-1-1, CA, has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International. 

March 24, 2022

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