Improve Your Agency’s Call Taking and Dispatching
APCO Guidecards improve your agency’s call taking and dispatching by providing rapid and consistent instructions customized to meet your agency’s needs and resources. They give telecommunicators ready access to precise information for specific call types and provide call handling techniques — which means your callers get the fast, consistent and appropriate information they need and expect in an emergency.
EMD Guidecards are only available in conjunction with a complete implementation of the APCO Institute EMD Program. The implementation process includes customization to meet your agency’s needs and training of all dispatch personnel.
APCO Institute EMD Guidecards provide EMDs with the tools they need to properly prioritize the response level of a call and to provide pre-arrival instructions to the caller.
Fire Service Dispatch Guidecards
Fire Service Dispatch Guidecards provide agencies with guidecards for the triaging and dispatching of fire service-related emergency calls, customized to match the needs and resources of the individual agency. They use the fire service-specific information and call handling techniques taught in the APCO Institute’s Fire Service Communications training course and incorporate information provided by subject matter experts from the fire service and the public safety communications industry.
Law Enforcement Dispatch Guidecards
The APCO Law Enforcement Dispatch Guidecards provide agencies with guidecards for the triaging and dispatching of law enforcement-related emergency calls, and are customized to match the needs and resources of the individual agency.
The Law Enforcement Dispatch Guidecards use law enforcement-specific information and call handling techniques taught in the APCO Institute’s Public Safety Telecommunicator and Law Enforcement Communications training courses. These incorporate information provided by subject matter experts in the law enforcement and public safety communications industry.