Supporting You, Your Comm Center and the Profession

APCO is dedicated to meeting the needs of our members and the public safety communications profession through a range of professional services. These services are available to all emergency communications centers, with many offering discounts to APCO members.

NEW! APCO’s Career Instructor Program (CIP): Answering the Call for ECCs Staffing Crisis

The Career Instructor Program (CIP) is a new initiative designed to address staffing shortages in emergency communication centers. State or locally certified secondary or post-secondary educators can attend APCO’s Public Safety Telecommunicator 1 course at no cost and, in turn, teach this course to students.

Standards Working Groups Seeking Members

When APCO creates a new standard or revises an existing one, the working groups are the creative minds behind the standard. Groups include about 15 volunteers with training, operations or technical backgrounds who research and write a standard together.  The following working groups are currently seeking members:

  • Emergency Communications Common Disposition Codes For Data Exchange
  • Minimum Operational Standards for the use of TTY/TDD or Similar Device in the ECC
  • Core Competencies and Minimum Training Standards for Public Safety Communications Instructor
  • Core Competencies and Minimum Training Standards for Public Safety Communications Quality Assurance Evaluators
  • Minimum Technical Requirements for Remote Support to Emergency Communications Center Operations.


APCO International is dedicated to ensuring public safety communications has a role in the development of standards that affect our industry.


APCO International has collaborated with IBM in the development of APCO IntelliComm® – a cognitive, criteria-based guidecard system designed for the 21st century public safety telecommunicator.


APCO Guidecards improve your agency’s call taking and dispatching by providing rapid and consistent instructions customized to meet your agency’s needs and resources.

Radio Frequency Management

AFC is APCO’s spectrum management arm, providing comprehensive radio frequency coordination for public safety agencies.

Consulting & Operations Review

APCO Consulting Services (ACS) delivers insights to ECCs and organizations looking to improve their operations, organization and technological capabilities.

Agency Training Program Certification

APCO’s Agency Training Program Certification, an initiative of Project 33®, provides a way for public safety agencies to certify that their training programs meet APCO American National Standards (ANS).

Staffing & Retention

APCO Project RETAINS provides managers with tools and strategies to increase the effectiveness of their own management practices, improving staffing, retention and employee satisfaction.

Career Services

APCO’s career services provide an unmatched opportunity for job seekers and employers in the public safety communications to connect.