Earn Free CDEs With PSC Magazine Articles and Exams

Each issue of PSC magazine contains two continuing dispatch education (CDE) articles. Read the article and take the accompanying exam, available in the magazine and online, to earn continuing education credit. Unless indicated otherwise, each article and exam is worth one CDE.

Please note: Dated materials or information are current, applicable and relevant only as of the date of their issue and should not be relied upon as being current after that date. Nor is any of this information intended to serve as agency guidelines. As always, APCO advises you to follow your agency’s policies and procedures.

CDE #67605 Put Your SOPs to the Test

We’ve all seen the reports of critical incidents that stress the public safety emergency communications center (ECC) infrastructure — dam failures, earthquakes, flooding, hurricanes, large tornados and pipeline ruptures with resulting fires. While some of these incidents have a period of ramp-up time to prepare for the impacts, many of these critical incidents happen without warning.

Thinking through standard operating procedures before disaster strikes can make the difference in an emergency.

CDE #67606 The Secret Superpower of Data Dashboards

After a neighboring agency garnered media scrutiny over its slowness to answer a 9-1-1 call involving a child attacked by a dog, which eventually ended in the child’s death, the San Diego County Sheriff’s Department (SDSD) wanted to know if there was a better way to evaluate 9-1-1 performance.

The San Diego Sheriff’s Department ECC is upgrading performance by tracking response in real time.

Using CDE Articles for Recertification

To receive a complimentary certificate of completion.
Take the CDE exam online. Go to http://apco.remote-learner.net/login/index.php to create your username and password. Enter “CDE article” in the search box, and click on “Public Safety Communications Magazine Article Exams,” then click on ”enroll me” and choose the name of the CDE to begin the exam. Upon successful completion of the exam, a certificate of achievement will be available for download/printing.

To use the CDE articles for credit toward APCO recertification(s)
Each CDE article is equal to one credit hour of continuing education

  1. Study the CDE article in this issue.
  2. Answer the test questions online or on the quiz page from the magazine article. (Photocopies are not required.)
  3. Add/upload your CDE article information and certificate of achievement in the “My Classes Taken” section of APCO’s Training Central.

To use the CDE articles for anything other than APCO recertifications and get a printed copy of the certificate:

  1. Answer the test questions. Photocopies are acceptable, but please don’t enlarge them.
  2. Fill out the ordering information below and mail with the completed exam to:
    APCO Institute
    351 N. Williamson Blvd.
    Daytona Beach, FL 32114
  3. Include payment of $15.