Earn Free CDEs With PSC Magazine Articles and Exams

Each issue of PSC magazine contains two continuing dispatch education (CDE) articles. Read the article and take the accompanying exam, available in the magazine and online, to earn continuing education credit. Unless indicated otherwise, each article and exam is worth one CEU.

Please note: Dated materials or information are current, applicable and relevant only as of the date of their issue and should not be relied upon as being current after that date. Nor is any of this information intended to serve as agency guidelines. As always, APCO advises you to follow your agency’s policies and procedures.

CDE #61705: System Failure

Technology failure in the ECC might happen with CAD, radio, 9-1-1 lines, administrative lines or interfaced software affecting internal and external notifications (to agency and vendor support). This in turn could influence workflows such as call handling for emergency medical, fire or police dispatch; alert tones; teletype; and similar resources.

Are you prepared for a critical systems operating failure in the ECC?

CDE #61706: Troubleshooting a CAD Outage

Public safety communications information technologists (IT) are always on-call, ready to support dispatch operations in our never-ending mission to calm chaos, restore order and bring clarity to confusion. The calls come at all times of day, weekends and holidays, and our IT support team is always there, just like our heroes under the headset.

What IT wants you to know to effectively communicate the problem.

Using CDE Articles for Recertification

To receive a complimentary certificate of completion.
Take the CDE exam online. Go to http://apco.remote-learner.net/login/index.php to create your username and password. Enter “CDE article” in the search box, and click on “Public Safety Communications Magazine Article Exams,” then click on ”enroll me” and choose the name of the CDE to begin the exam. Upon successful completion of the exam, a certificate of achievement will be available for download/printing.

To use the CDE articles for credit toward APCO recertification(s)
Each CDE article is equal to one credit hour of continuing education

  1. Study the CDE article in this issue.
  2. Answer the test questions online or on the quiz page from the magazine article. (Photocopies are not required.)
  3. Add/upload your CDE article information and certificate of achievement in the “My Classes Taken” section of APCO’s Training Central.

To use the CDE articles for anything other than APCO recertifications and get a printed copy of the certificate:

  1. Answer the test questions. Photocopies are acceptable, but please don’t enlarge them.
  2. Fill out the ordering information below and mail with the completed exam to:
    APCO Institute
    351 N. Williamson Blvd.
    Daytona Beach, FL 32114
  3. Include payment of $15.