Earn Free CDEs With PSC Magazine Articles and Exams

Each issue of PSC magazine contains two continuing dispatch education (CDE) articles. Read the article and take the accompanying exam, available in the magazine and online, to earn continuing education credit. Unless indicated otherwise, each article and exam is worth one CEU.

Please note: Dated materials or information are current, applicable and relevant only as of the date of their issue and should not be relied upon as being current after that date. Nor is any of this information intended to serve as agency guidelines. As always, APCO advises you to follow your agency’s policies and procedures.

CDE #58177: Living in a Fault Zone

On March 18, at 7:09 a.m., commuter traffic was well on its way and the world was waking up to its business. Our 9-1-1 center at SLVECC was already fully engaged in the day-to-day responsibility of serving our large metro community. People had medical issues and crimes were still being reported. The routine of a large multi-jurisdictional 9-1-1 center was overwhelmed when a 5.7 magnitude earthquake shook our community, with the epicenter less than 15 miles from downtown Salt Lake City in the city of Magna.

Extensive preparation paid off when a small earthquake shook Salt Lake Valley, Utah.

CDE #58178: Civil Unrest

We have seen many incidents of civil unrest in the last couple of years. Some of these events were planned rallies and protests, while others were spur-of-the moment events that caught public safety off guard. In at least one case, a public safety communications agency inside a police department building was a target. What kind of plan does your agency have in place for these events? Do you have a plan for yourself and your family if civil unrest occurs?

How do you deal with it in the ECC?

Using CDE Articles for Recertification

To receive a complimentary certificate of completion.
Take the CDE exam online. Go to http://apco.remote-learner.net/login/index.php to create your username and password. Enter “CDE article” in the search box, and click on “Public Safety Communications Magazine Article Exams,” then click on ”enroll me” and choose the name of the CDE to begin the exam. Upon successful completion of the exam, a certificate of achievement will be available for download/printing.

To use the CDE articles for credit toward APCO recertification(s)
Each CDE article is equal to one credit hour of continuing education

  1. Study the CDE article in this issue.
  2. Answer the test questions online or on the quiz page from the magazine article. (Photocopies are not required.)
  3. Add/upload your CDE article information and certificate of achievement in the “My Classes Taken” section of APCO’s Training Central.

To use the CDE articles for anything other than APCO recertifications and get a printed copy of the certificate:

  1. Answer the test questions. Photocopies are acceptable, but please don’t enlarge them.
  2. Fill out the ordering information below and mail with the completed exam to:
    APCO Institute
    351 N. Williamson Blvd.
    Daytona Beach, FL 32114
  3. Include payment of $15.