Earn Free CDEs With PSC Magazine Articles and Exams

Each issue of PSC magazine contains two continuing dispatch education (CDE) articles. Read the article and take the accompanying exam, available in the magazine and online, to earn continuing education credit. Unless indicated otherwise, each article and exam is worth one CDE.

Please note: Dated materials or information are current, applicable and relevant only as of the date of their issue and should not be relied upon as being current after that date. Nor is any of this information intended to serve as agency guidelines. As always, APCO advises you to follow your agency’s policies and procedures.

CDE #67609 The Wisdom of the Staffing Summit

In May 2023, representatives from multiple ECC agencies across the nation gathered in Herndon, Virginia, for the first 9-1-1 Staffing Crisis Summit hosted by APCO International. Response to the lessons learned at the summit was overwhelmingly positive. Many agencies indicated that they would implement at least one of the proposed solutions recommended at the Summit and would share their successes and lessons learned with their peers.

Experts bring concrete recommendations to bear on one of the public safety communications industry’s most critical problems.

CDE #67610 Escape the 9‑1‑1 Stress Cascade

As a mental health professional who was long ago adopted into the 9-1-1 family, I’m grateful there’s so much buzz about resilience among 9-1-1 professionals these days. However, if we settle for adopting the most common definition of resilience — “the ability to bounce back” — we are at a major disadvantage as we strive to win the 9-1-1 stress battle.

Protect your quality of life, professional performance and sleep.

Using CDE Articles for Recertification

To receive a complimentary certificate of completion.
Take the CDE exam online. Go to http://apco.remote-learner.net/login/index.php to create your username and password. Enter “CDE article” in the search box, and click on “Public Safety Communications Magazine Article Exams,” then click on ”enroll me” and choose the name of the CDE to begin the exam. Upon successful completion of the exam, a certificate of achievement will be available for download/printing.

To use the CDE articles for credit toward APCO recertification(s)
Each CDE article is equal to one credit hour of continuing education

  1. Study the CDE article in this issue.
  2. Answer the test questions online or on the quiz page from the magazine article. (Photocopies are not required.)
  3. Add/upload your CDE article information and certificate of achievement in the “My Classes Taken” section of APCO’s Training Central.

To use the CDE articles for anything other than APCO recertifications and get a printed copy of the certificate:

  1. Answer the test questions. Photocopies are acceptable, but please don’t enlarge them.
  2. Fill out the ordering information below and mail with the completed exam to:
    APCO Institute
    351 N. Williamson Blvd.
    Daytona Beach, FL 32114
  3. Include payment of $15.