Industry-Leading Training Developed by Industry Leaders

The APCO Institute is overseen, managed and operated by industry experts with years of experience. Through our members, we stay current with industry issues and standards. Their needs and concerns drive the activity of APCO Institute.

APCO’s New DICE Workshop Helps ECCs Become Healthier Organizations

APCO’s new Diversity, Inclusion, Civility and Equity (DICE) Workshop is an intensive, participatory three-day workshop designed to help emergency communications center staff foster healthy workplaces where employees feel valued as their true selves.

Stay Current in the Latest Emergency Communications Topics With APCO Illuminations

The APCO Institute Illuminations CDE Program offers continuing dispatch education online in three different tracks – Emergency Medical Dispatch (EMD), Communications Training Officer and a general track. Each track offers monthly or quarterly topics that change each year. One annual subscription provides access to current and relevant emergency communications topics, allowing you to earn up to 12 CDEs annually.

New Courses Posted Through June 2023

Ready to take your career to the next level? Make a plan to attend training offered through the APCO Institute. Registration is available now for all training scheduled through June 2023 for APCO Institute courses, including online courses and in the APCO Virtual Classroom. All public safety communications professionals will find training to help you reach your next professional goal. Plus, most APCO members receive a discount on the course fees.

Cybersecurity Training for ECCs

Cyberattacks are on the rise, and emergency communications centers are a prime target. Cybersecurity Fundamentals for the ECC is a one-day course addressing the unique issues and challenges today’s ECCs face with cyberattacks. Training covers the anatomy of a cyberattack, signs of an ongoing cyberattack, mitigation techniques and more information specific to ECCs. Register for the course in the APCO Virtual Classroom on October 11. Worth 8 CDEs.

3 Reasons to Take Courses From the APCO Institute

  • As part of APCO International, the APCO Institute is uniquely positioned to offer highly specialized training and resources on foundational, current and emerging topics that public safety telecommunications professionals need to know.
  • APCO’s leadership role in public safety communications worldwide means that our training programs and resources reflect the pressing issues that affect emergency communications centers (ECCs) of all sizes and that they meet the needs of our more than 36,000 members.
  • As a non-profit entity, the Institute offers exceptional and affordable training opportunities to public safety agencies and practitioners, regardless of their financial resources.

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Manage Your Training Records Online

APCO’s Training Central is an online resource that stores all of your CDE and recertification information in one place for easy viewing and retrieval.


Find out what you need to do and how to do it for disciplines requiring recertification.

Leadership Programs

Reach your career goal in your public safety communications field by joining other emergency communications professionals in an APCO leadership program.