Industry-Leading Training Developed by Industry Leaders

The APCO Institute is overseen, managed and operated by industry experts with years of experience. Through our members, we stay current with industry issues and standards. Their needs and concerns drive the activity of APCO Institute.

New Institute Training Pricing Goes Into Effect July 1
The APCO Institute has announced pricing changes for its courses, programs  and services effective July 1.

NEW! APCO’s Career Instructor Program (CIP): Answering the Call for ECCs Staffing Crisis

The Career Instructor Program (CIP) is a new initiative designed to address staffing shortages in emergency communication centers. State or locally certified secondary or post-secondary educators can attend APCO’s Public Safety Telecommunicator 1 course at no cost and, in turn, teach this course to students.

Now Forming CPE Class 18

Applications for the next APCO Certified Public-Safety Executive (CPE) Program are now being accepted for CPE Class 18, which begins in January. The focus of the CPE Program is to develop the skills and expertise of emergency communications managers, supervisors, agency executives and others leading the way into the future of emergency communications. The deadline to apply is October 15. Become part of the select group of CPE graduates!

Learn the Fundamentals of NG9-1-1

Fairfax, VA – 6/27 – 6/28 | Forsyth, GA – 9/10 – 9/11

Who Should Attend: Command staff, supervisors, technologists, telecommunicators, and other ECC operations persons.   

This comprehensive course provides an in-depth exploration of technologies for the future of emergency communication. The curriculum covers pivotal concepts such as the role of interoperability in the success of NG9-1-1, plus discussions on reliability, redundancy, cybersecurity, and the transformative potential of next-generation technologies for emergency communications centers.

“The amount of clarification and information shared in this class helped me expand my knowledge and taught me quite a few new things”

~ Mary-Kathryn M.

New Topics Coming Up in APCO Illuminations

Register for an annual subscription to APCO Illuminations to access new topics monthly (quarterly for CTO), and earn up to 12 CDEs per year. Three tracks are offered: General, Emergency Medical Dispatch and Communications Training Officer.

3 Reasons to Take Courses From the APCO Institute

  • As part of APCO International, the APCO Institute is uniquely positioned to offer highly specialized training and resources on foundational, current and emerging topics that public safety telecommunications professionals need to know.
  • APCO’s leadership role in public safety communications worldwide means that our training programs and resources reflect the pressing issues that affect emergency communications centers (ECCs) of all sizes and that they meet the needs of our more than 40,000 members.
  • As a non-profit entity, the Institute offers exceptional and affordable training opportunities to public safety agencies and practitioners, regardless of their financial resources.

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Manage Your Training Records Online

APCO’s Training Central is an online resource that stores all of your CDE and recertification information in one place for easy viewing and retrieval.


Find out what you need to do and how to do it for disciplines requiring recertification.

Leadership Programs

Reach your career goal in your public safety communications field by joining other emergency communications professionals in an APCO leadership program.