Industry-Leading Training Developed by Industry Leaders

The APCO Institute is overseen, managed and operated by industry experts with years of experience. Through our members, we stay current with industry issues and standards. Their needs and concerns drive the activity of APCO Institute.

Cybersecurity Fundamentals for the ECC

APCO Virtual Classroom:  July 11, 2023
Nashville, TN – August 5, 2023
Daytona Beach, FL – September 19, 2023

This online course is designed specifically for the emergency communications industry and was built on the experiences of public safety cybersecurity experts and ECC professionals. Relevant topics covered include a foundational knowledge of cyberattacks, including the anatomy of a cyberattack, signs of an ongoing cyberattack and mitigation techniques. You will also learn how to prepare for and respond to cyberattacks, and the type of data that should be protected for post-attack forensic work.

RPL Program Teaches Management Skills

APCO’s Registered Public-Safety Leader (RPL) Program is for public safety professionals seeking to develop supervisory and management skills for successful ECC operations. Topics addressed include management dynamics, building your communication skills, enhancing team performance and more. Programs begin monthly.

Get Certified to Teach APCO Courses at Your Agency

Are you knowledgeable and have a passion for teaching others in your agency? APCO’s Agency Instructor courses provide the certification to teach these disciplines: Public Safety Telecommunicator, Communications Training Officer, Emergency Medical Dispatcher and more.

3 Reasons to Take Courses From the APCO Institute

  • As part of APCO International, the APCO Institute is uniquely positioned to offer highly specialized training and resources on foundational, current and emerging topics that public safety telecommunications professionals need to know.
  • APCO’s leadership role in public safety communications worldwide means that our training programs and resources reflect the pressing issues that affect emergency communications centers (ECCs) of all sizes and that they meet the needs of our more than 36,000 members.
  • As a non-profit entity, the Institute offers exceptional and affordable training opportunities to public safety agencies and practitioners, regardless of their financial resources.

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Manage Your Training Records Online

APCO’s Training Central is an online resource that stores all of your CDE and recertification information in one place for easy viewing and retrieval.


Find out what you need to do and how to do it for disciplines requiring recertification.

Leadership Programs

Reach your career goal in your public safety communications field by joining other emergency communications professionals in an APCO leadership program.