Industry-Leading Training Developed by Industry Leaders

The APCO Institute is overseen, managed and operated by industry experts with years of experience. Through our members, we stay current with industry issues and standards. Their needs and concerns drive the activity of APCO Institute.

Get Certified Now as a Communications Center Manager

New online course now available!

Learn the knowledge, skills, and abilities needed to certify and successfully move into the role of a communication center manager or director with APCO’s new Communications Center Manager, 1st Edition course. Worth 24 CDEs. Learn more and register

APCO Scholarship Application Period Is Open

APCO Full and Associate Members are eligible to apply for scholarships funding professional development and career advancement.

The application period for general scholarships closes April 1; the RPL scholarship application period ends March 1; and the CPE scholarship application period ends February 15.

Take a Cybersecurity Course Designed for the Emergency Communications Industry

Cybersecurity Fundamentals for the ECC
APCO Virtual Classroom:  February 13, 2024 | May 21, 2024

This online course is designed specifically for the emergency communications industry. Topics covered include the anatomy of a cyberattack, signs of an ongoing cyberattack and mitigation techniques. You will also learn how to prepare for and respond to cyberattacks, and the type of data that should be protected for post-attack forensic work.

Master Your Management Skills With RPL

Be a standout in your agency and grow in your career by participating in APCO’s Registered Public-Safety Leader (RPL) Program. Learn how to manage organizations, administer change and communicate with confidence during this online program. Gain knowledge, skills and techniques to implement at your agency right away to manage staff effectively and benefit your agency’s operations. Openings are available for programs beginning January, February and March.

Get Certified to Teach APCO Courses at Your Agency

Are you knowledgeable and have a passion for teaching others in your agency? APCO’s Agency Instructor courses provide the certification to teach these disciplines: Public Safety Telecommunicator, Communications Training Officer, Emergency Medical Dispatcher and more.

3 Reasons to Take Courses From the APCO Institute

  • As part of APCO International, the APCO Institute is uniquely positioned to offer highly specialized training and resources on foundational, current and emerging topics that public safety telecommunications professionals need to know.
  • APCO’s leadership role in public safety communications worldwide means that our training programs and resources reflect the pressing issues that affect emergency communications centers (ECCs) of all sizes and that they meet the needs of our more than 36,000 members.
  • As a non-profit entity, the Institute offers exceptional and affordable training opportunities to public safety agencies and practitioners, regardless of their financial resources.

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Manage Your Training Records Online

APCO’s Training Central is an online resource that stores all of your CDE and recertification information in one place for easy viewing and retrieval.


Find out what you need to do and how to do it for disciplines requiring recertification.

Leadership Programs

Reach your career goal in your public safety communications field by joining other emergency communications professionals in an APCO leadership program.