APCO committees bring together experts from across the public safety communications community to develop resources, share knowledge and move the profession forward. These free presentations showcase committee initiatives, projects and expertise, giving members an inside look at the work being done to support emergency communications professionals.
- Accreditation without Hesitation: Accredit Your Agency’s Training Program to Comply With National Standards
Is your agency’s training program aligned with nationally recognized best practices? Join APCO leaders and ATPA experts for an interactive webinar exploring how Agency Training Program Accreditation strengthens consistency, credibility, and confidence in public safety telecommunicator training. Hear directly from the professionals who manage and review the program, learn what the accreditation process really looks like, and discover why agencies nationwide are choosing ATPA to elevate their training programs. - Skill Bridge: A resource to attract and train ECC Candidates
Each year, nearly 200,000 service members transition out of the military—and SkillBridge is one of the most powerful tools available to help ECCs tap into this skilled, mission-ready workforce. Join us as Bill Brown, a retired U.S. Navy Chief Warrant Officer with 35+ years of global service and extensive leadership experience, breaks down how ECCs can leverage the SkillBridge program to attract, train, and prepare military members for success before they ever leave active duty.
Learn how SkillBridge partners can train service members for up to 180 days, with the Department of Defense covering salary and benefits, and discover flexible training options, including virtual, on-base, and off-site opportunities. - Introduction to Peer Support: Startup, Responsibilities and Challenges
Mental health and wellness are essential pillars in the first responder world, where daily stressors and repeated exposure to trauma can take a significant toll. Supporting ourselves and one another isn’t optional; it’s critical to the longevity, effectiveness, and well-being of every employee. A Peer Support team can make a powerful difference by connecting colleagues who understand the unique challenges of this profession and can offer help through shared experience. Does your agency already have a Peer Support team? Have you considered building one but aren’t sure where to begin? Join us as we explore practical steps for creating a supportive, effective team within your agency, covering employee check-ins, follow-ups, debriefs, confidentiality, stigmas, teamwork, and the common challenges departments face along the way. - Defending Your ECC: The Power of Cyber Insurance
Is your agency prepared for a cyber incident? In this on-demand session, you’ll learn how cyber insurance can serve as a critical line of defense for your center. Explore key policy features, discover how to assess your agency’s unique risks, and gain practical tools for conducting a comprehensive needs assessment. Watch at your convenience and take a proactive step toward strengthening your cybersecurity strategy. - Compassion Fatigue for the 9-1-1 Professional
Recognize, Rebalance, and Rebuild: Tackling Compassion Fatigue in Public Safety Communications. The work of public safety communications is deeply meaningful, but it can also be mentally and emotionally draining. This on-demand session helps you recognize signs of compassion fatigue and burnout using two confidential self-assessments. You’ll explore the path from fatigue to burnout, understand the factors that contribute to it, and gain practical tools to restore balance and build resilience. Your well-being matters—take time to invest in yourself. - Financial Wellness
Enhance your financial future by gaining practical tips for building financial wellness in this on-demand session with advisor Trish Moulton. With expertise in tax strategies and a deep understanding of public service challenges, Trish offers insights to help you make confident, informed financial decisions. Take a step toward a stronger financial future. - Chill Out! Stress Workshop
Recharge and refresh! You’ll dive into engaging exercises from a workbook while learning simple yet powerful chill-out skills. It’s all about taking charge of your well-being in a relaxed and enjoyable way. - Preventing an Incident in Your ECC
You don’t need to be a cybersecurity expert to help protect your ECC from a cyber incident! Whether you’re a call-taker, director, clerk, or captain, everyone plays a role in cybersecurity. This discussion will cover strategies for ECCs of all sizes—from large centers with multiple support layers to smaller ones with minimal resources. You’ll walk away with practical steps you can implement right away to enhance your cybersecurity planning and prevention efforts. - Intentional Empathy in Leadership
In today’s fast–paced business world, empathy is a critical skill for building trust, enhancing communication, and boosting employee engagement. This session will provide practical strategies to develop and apply empathy effectively in your leadership role. Whether you’re a manager, supervisor, or aspiring leader, this webinar will equip you with the tools to create stronger, more connected teams.
