Respond & Support

APCO member and Polk County (Georgia) E-911 Director Crystal Gail Vincent, 46, of Cedartown, passed away January 28 after an extended illness. Vincent had worked with Polk County 911 for over 26 years and has served as director since June 2017. During her time with Polk County E-911, she assisted thousands of individuals in times of crisis, served as a mentor to many public safety telecommunicators and was always willing to help others in need. Polk County issued a statement on its Facebook page saying Vincent recently played an instrumental role in upgrading the county’s public safety communications system. “She…

Southwest (Texas) Regional Communications Center Deputy Director Jennifer Garner, 46, of Waxahachie died Tuesday. Garner had served as Texas APCO secretary. She suffered from cancer. According to SWCC, Garner began her career in public safety communications in 2008 with the College Station Police Department. She took on her post as SWCC deputy director in 2017. SWCC reported that Garner helped plan the Texas Public Safety Conference. Garner advocated on behalf of the industry and favored introducing civilian norms into communications centers. Service details are pending.

Alexandria, VA – University of Nebraska Police has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International. Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment. “Training is paramount to the success of emergency communications center operations,” said APCO International President Angela Batey. “Aligning public safety telecommunicator training to…

Alexandria, VA – East Central Emergency Network (ECEN) has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International. Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment. “Training is paramount to the success of emergency communications center operations,” said APCO International President Angela Batey. “Aligning public safety telecommunicator training…

Alexandria, VA – Denver 911 Communications Center has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International. Public safety agencies use the APCO International Agency Training Program Certification as a formal mechanism to ensure their training programs meet APCO American National Standards (ANS). Initial and continuing training for public safety telecommunicators is important as they provide essential services to the public in an expanding and rapidly changing environment. “Training is paramount to the success of emergency communications center operations,” said APCO International President Angela Batey. “Aligning public safety telecommunicator training to…

Derek K. Poarch, Executive Director and CEO of the Association of Public-Safety Officials (APCO) International, announced to the Board of Directors of APCO today during their quarterly meeting in Daytona Beach, Florida, his intent to depart from the association effective close of business August 9, 2024.