A Forward-looking Approach to NG9-1-1

“APCO International’s Definitive Guide to Next Generation 9-1-1” takes a forward-looking approach to NG9-1-1 to address what emergency communications centers (ECCs) and professional staff from telecommunicators to directors need to make informed decisions now and in the future.

The guide encourages readers to set aside outdated thinking and consider technological trends and opportunities to meet public safety’s fundamental requirements including interoperability, end-to-end functionality, cybersecurity, and reliability. It will educate readers on key concepts and definitions, technical aspects of the NG9‑1‑1 call flow, project management, operational impacts and legal considerations. It also includes one-page handouts for various stakeholders and APCO’s Sample RFP Template for NG9-1-1 Capabilities.

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