Introducing Course Bundles –
The APCO Institute has introduced a new, more efficient way to train: APCO course bundles. This pilot program brings together some of APCO’s most in-demand online courses into one streamlined registration experience. Three course bundles are currently offered and are open for registration:
- PST 1 + EMD
- PST 1 + PST Instructor
- EMD + EMD Instructor
Attend a Pre-Conference Course at APCO 2026
Come early to APCO 2026 and earn additional CEUs! Two courses are offered: Crisis Negotiations for Telecommunicators, 2nd Edition, and the newly updated Customer Service in the ECC, 2nd Edition. Both courses take place on August 1 in San Antonio. Pre-registration is required.
April Is Stress Awareness Month – Learn About Stress Management for Telecommunicators
APCO’s Surviving Stress online course addresses one of the most significant challenges in emergency communications: on-the-job stress. Learn the causes, signs and symptoms of stress, including strategies for both immediate intervention and long-term management. Students will gain practical tools to recognize and reduce stress in themselves and their colleagues. The course is fully online and worth 8 CDEs.
Enjoy Online Learning at Your Pace
Increase your skills and earn CDEs. APCO offers several topics in online courses, providing flexible, convenient learning from the comfort of your desk.
Upcoming courses include:
- Public Safety Telecommunicator 1, 7th Edition
- Emergency Medical Dispatch, 5th Edition
- Communications Training Officer, 6th Edition
- Communications Center Supervisor, 5th Edition
More topics are available for all emergency communications professionals.
3 Reasons to Take Courses From the APCO Institute
- The APCO Institute is uniquely positioned to offer highly specialized training and resources on foundational, current and emerging topics that public safety telecommunications professionals need to know.
- Our training programs and resources reflect the pressing issues that affect emergency communications centers (ECCs) of all sizes and meet the needs of our more than 40,000 members.
- As a non-profit entity, the Institute offers exceptional and affordable training opportunities to public safety agencies and practitioners, regardless of their financial resources.
Find a Course
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Manage Your Training Records Online
APCO’s Training Central is an online resource that stores all of your CDE and recertification information in one place for easy viewing and retrieval.
Recertification
Find out what you need to do and how to do it for disciplines requiring recertification.
Leadership Programs
Reach your career goal in your public safety communications field by joining other emergency communications professionals in an APCO leadership program.
Industry-Leading Training and Education Developed by Industry Leaders
The APCO Institute is overseen, managed and operated by industry experts with years of experience. Through our members, we stay current with industry issues and standards. Their needs and concerns drive the activity of APCO Institute.
