Industry-Leading Training and Education Developed by Industry Leaders
The APCO Institute is overseen, managed and operated by industry experts with years of experience. Through our members, we stay current with industry issues and standards. Their needs and concerns drive the activity of APCO Institute.
Enjoy Online Learning at Your Pace
Increase your skills and earn CDEs. APCO offers several topics in online courses, providing flexible, convenient learning from the comfort of your desk.
Upcoming courses include:
- Public Safety Telecommunicator 1, 7th Edition
- Emergency Medical Dispatch, 5th Edition
- Communications Training Officer, 6th Edition
- Communications Center Supervisor, 5th Edition
More topics are available for all emergency communications professionals.
Stress Management Course for Telecommunicators
APCO’s Surviving Stress online course addresses one of the most significant challenges in emergency communications: on-the-job stress. Learn the causes, signs and symptoms of stress, including strategies for both immediate intervention and long-term management. Students will gain practical tools to recognize and reduce stress in themselves and their colleagues. The course is fully online and worth 8 CDEs.
Build Your Career with APCO’s RPL Program
Take your management skills to the next level with APCO’s Registered Public-Safety Leader (RPL) Program. Designed for emergency communications professionals, RPL provides the essential knowledge and tools to supervise and manage with confidence in a fast-paced environment.
3 Reasons to Take Courses From the APCO Institute
- As part of APCO International, the APCO Institute is uniquely positioned to offer highly specialized training and resources on foundational, current and emerging topics that public safety telecommunications professionals need to know.
- APCO’s leadership role in public safety communications worldwide means that our training programs and resources reflect the pressing issues that affect emergency communications centers (ECCs) of all sizes and that they meet the needs of our more than 40,000 members.
- As a non-profit entity, the Institute offers exceptional and affordable training opportunities to public safety agencies and practitioners, regardless of their financial resources.
Find a Course
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Contact the Institute
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Manage Your Training Records Online
APCO’s Training Central is an online resource that stores all of your CDE and recertification information in one place for easy viewing and retrieval.
Recertification
Find out what you need to do and how to do it for disciplines requiring recertification.
Leadership Programs
Reach your career goal in your public safety communications field by joining other emergency communications professionals in an APCO leadership program.
