Next Generation 9-1-1 isn’t just a technology upgrade — it’s a change to how your center is governed, staffed and run. For most agencies, the harder question isn’t whether to modernize. It’s what has to be true first before AI can safely and consistently support your team in live operations.
This session is a follow-up to the webinar, “The Future of 9-1-1” (May 20, 2026), which covers the broader shift to cloud- and AI-native emergency communications. Here, we go deeper on the ground-level work: the GIS accuracy, workflow updates, QA expectations, policy revisions and interoperability agreements that have to come before AI adds value instead of complexity.
Join ECC leaders and technology experts from Axon 911 (Carbyne + Prepared) for a direct conversation about what “ready” actually looks like, and how to sequence the work so NG9-1-1 and AI reduce your team’s burden, not multiply it.
Learning Objectives:
- The highest-risk readiness gaps agencies face today across GIS, workflows, governance, and partner coordination, and what has to be in place before AI can be used safely in live operations.
- How to build a modernization sequence where NG911 data and workflows come first, so AI enters as genuine decision support with humans accountable for every outcome.
- How vendors and agencies can build roadmaps together that respect legacy realities and regional variation, and where AI fits versus what must stay policy- and people-driven.
Speakers:
- Kari L. Morrissey, ENP, Anoka County Emergency Communications Center 911 Director
- Brad Flanagan (ENP, RPL, MPA) Director PSAP Ambassador Program, Prepared
- Joe Berger, VP Product, Carbyne
- Paresh Patel, VP of Information Security & Compliance, CISO/CIO, Carbyne
