From phone to web chat to callback options, today’s callers reach out on their own terms. This session explores how innovative ECCs are expanding their service model to meet community expectations, reduce dispatcher burden and deliver faster, more consistent service to every caller. We’ll look at real community feedback from agencies nationwide and discuss how technology can enhance the caller experience.
Key Takeaways:
- What today’s callers actually expect from their ECC and how to deliver it.
- How ECCs are improving service quality while simultaneously reducing call taker workload.
- The latest trends in non-emergency call behavior and their implications for your agency.
Speakers:
Sponsored by 
- Max Keenan, CEO/co-founder, Aurelian
