As NG9-1-1 networks mature from deployment to operations, emergency communications centers (ECCs) and state 9-1-1 authorities face a growing challenge: translating the massive volume of call routing data, SIP signaling records and network performance metrics into actionable intelligence.
This webinar explores how purpose-built NG9-1-1 reporting platforms and operational dashboards are transforming the way public safety organizations monitor service performance, validate SLA compliance and drive continuous improvement.
Drawing on production ESInet deployments across more than 18 states, this session presents practical guidance for state authorities and ECC directors seeking to establish standardized KPIs, improve oversight of ESInet service quality and meet FCC and state reporting obligations — without adding burden to ECC staff. Attendees will learn how modern reporting architectures enable ECCs to move beyond static call detail records toward real-time visibility into call volume trends, routing anomalies and geospatial analytics.
Learning Objectives:
- Understand the key data elements available in an NG911/i3-compliant ESInet and how they translate into ECC operational metrics.
- Identify best-practice KPIs for NG9-1-1 network performance, call handling quality and SLA compliance.
- Evaluate the role of web-based dashboards in enabling ECC supervisors, 9-1-1 authorities and oversight agencies to access consistent, timely data.
- Explore real-world examples of how operational intelligence has supported incident response, capacity planning and regulatory reporting.
Speakers:
Jimmy Lichtenstein, Lead Product Management and Development, AT&T Public Safety
