This webinar will focus on swatting hoaxes and how they impact emergency communications center (ECC) operations. Discussion topics will include how public safety telecommunicators can identify swatting calls and how departmental policies can help ECCs deal with suspected swatting incidents. Webinar participants will be from the FBI, the ECC community and APCO International.

Sponsored by

Brian Leblanc, Federal Bureau of Investigation
Heather McGaffin, DC Office of Unified Communications
Crystal Lawrence, APCO, Director CC9S