Your Source for Public Safety Communications Education

The APCO Institute provides affordable training, certification and resources for public safety communications professionals at all levels.

Use the search and filter options below to find what you need. You can also visit the MyAPCOintl.org Schedule & Registration page.

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Delivery Type
Topics
CDE
Name Date CDEs
A Formula for Public Safety Success – Webinar #63420
Webinar
05/04/22 1
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Concord, NC, #71237
In Person
04/23/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Concord, NC, #71238
In Person
04/25/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Kewanee, IL, #70623
In Person
05/08/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Lebanon, TN, #70886
In Person
07/12/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Online #68075
Online
03/27/24 – 04/16/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Online #68076
Online
04/10/24 – 04/30/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Online #68077
Online
05/08/24 – 05/28/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Online #68078
Online
06/19/24 – 07/09/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Worcester, MA, #71231
In Person
06/20/24 8
Bullying and Negativity in the Communications Center, 2nd Ed., Online #68090
Online
04/10/24 – 04/30/24 8
Bullying and Negativity in the Communications Center, 2nd Ed., Online #68091
Online
05/08/24 – 05/28/24 8
Bullying and Negativity in the Communications Center, 2nd Ed., Online #68092
Online
06/19/24 – 07/09/24 8
Bullying and Negativity in the Communications Center, 2nd Ed., Virtual Classroom #68190
Virtual
04/30/24 8
CALEA Campus Security Accreditation Manager, Online #67895
Online
04/10/24 – 06/04/24 24
CALEA Law Enforcement Accreditation Manager, Online #71436
Online
04/10/24 – 06/25/24 33
CALEA Public Safety Communications Accreditation Manager, Online #67889
Online
04/17/24 – 06/11/24 24
CALEA Public Safety Training Academy Accreditation Manager, Online #67898
Online
04/10/24 – 06/04/24 24
Closing the Gap in Emergency Response Time: Everbridge and RapidSOS – Webinar #63737
Webinar
06/02/22 1
Communications Center Manager, 1st Ed., Huntsville, AL, #71056
In Person
05/20/24 – 05/22/24 24
Communications Center Manager, 1st Ed., Online #71015
Online
06/12/24 – 07/16/24 24
Communications Center Manager, 1st Ed., Online #71298
Online
05/22/24 – 06/25/24 24
Communications Center Manager, 1st Ed., Online #71299
Online
06/26/24 – 07/30/24 24
Communications Center Manager, 1st Ed., Online #71438
Online
05/15/24 – 06/18/24 24
Communications Center Manager, 1st Ed., Online #71439
Online
06/05/24 – 07/09/24 24
Communications Center Manager, 1st Ed., Virtual Classroom #71146
Virtual
05/14/24 – 05/16/24 24
Communications Center Manager, 1st Ed., Virtual Classroom #71147
Virtual
06/18/24 – 06/20/24 24
Communications Center Supervisor, 5th Ed., Version 1 Weyers Cave, VA, #70799
In Person
04/22/24 – 04/24/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68429
Online
04/17/24 – 05/21/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68430
Online
05/01/24 – 06/04/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68431
Online
05/15/24 – 06/18/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68432
Online
05/29/24 – 07/02/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68433
Online
06/05/24 – 07/09/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68434
Online
06/12/24 – 07/16/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68435
Online
06/19/24 – 07/23/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68436
Online
06/26/24 – 07/30/24 24
Communications Center Supervisor, 5th Ed., Version 1, Virtual Classroom #68147
Virtual
05/07/24 – 05/09/24 24
Communications Challenges and Solutions for School Response – Webinar – #65799
Webinar
10/19/22 1
Communications Training Officer, 6th Ed., Bridgeport, CT, #71598
In Person Emergency Operations Center
04/29/24 – 05/01/24 24
Communications Training Officer, 6th Ed., Instructor, Online #68757
Online
03/27/24 – 05/07/24 40
Communications Training Officer, 6th Ed., Instructor, Online #68766
Online
04/24/24 – 06/04/24 40
Communications Training Officer, 6th Ed., Instructor, Online #68773
Online
05/22/24 – 07/02/24 40
Communications Training Officer, 6th Ed., Instructor, Online #68780
Online
06/26/24 – 08/06/24 40
Communications Training Officer, 6th Ed., Online #68540
Online
03/20/24 – 04/23/24 24
Communications Training Officer, 6th Ed., Online #68542
Online
04/03/24 – 05/07/24 24
Communications Training Officer, 6th Ed., Online #68543
Online
04/10/24 – 05/14/24 24
Communications Training Officer, 6th Ed., Online #68544
Online
04/17/24 – 05/21/24 24
Communications Training Officer, 6th Ed., Online #68545
Online
04/24/24 – 05/28/24 24
Communications Training Officer, 6th Ed., Online #68546
Online
05/01/24 – 06/04/24 24
Communications Training Officer, 6th Ed., Online #68547
Online
05/08/24 – 06/11/24 24
Communications Training Officer, 6th Ed., Online #68548
Online
05/15/24 – 06/18/24 24
Communications Training Officer, 6th Ed., Online #68549
Online
05/22/24 – 06/25/24 24
Communications Training Officer, 6th Ed., Online #68550
Online
05/29/24 – 07/02/24 24
Communications Training Officer, 6th Ed., Online #68551
Online
06/05/24 – 07/09/24 24
Communications Training Officer, 6th Ed., Online #68552
Online
06/12/24 – 07/16/24 24
Communications Training Officer, 6th Ed., Online #68553
Online
06/12/24 – 07/16/24 24
Communications Training Officer, 6th Ed., Online #68554
Online
06/19/24 – 07/23/24 24
Communications Training Officer, 6th Ed., Online #68555
Online
06/26/24 – 07/30/24 24
Communications Training Officer, 6th Ed., Toledo, IA, #70067
In Person
05/08/24 – 05/10/24 24
Communications Training Officer, 6th Ed., Virtual Classroom #68168
Virtual
06/18/24 – 06/20/24 24
Communications Training Officer, 6th Ed., Virtual Classroom #68612
Virtual
05/01/24 – 05/03/24 24
Communications Training Officer, 6th Ed., Weyers Cave, VA, #70800
In Person
09/24/24 – 09/26/24 24
Comprehensive Quality Online, #68216
Online
03/20/24 – 04/23/24 16
Comprehensive Quality Online, #68217
Online
04/24/24 – 05/28/24 16
Comprehensive Quality Online, #68218
Online
05/29/24 – 07/02/24 16
Comprehensive Quality Online, #68219
Online
06/19/24 – 07/23/24 16
Considering the Cloud? 5 Reasons It May Be Right for Your Agency – Webinar #69447
Webinar
09/20/23 1
Crisis Negotiations, 2nd Ed., Online #68116
Online
04/10/24 – 04/30/24 8
Crisis Negotiations, 2nd Ed., Online #68117
Online
05/08/24 – 05/28/24 8
Crisis Negotiations, 2nd Ed., Online #68118
Online
06/19/24 – 07/09/24 8
Crisis Negotiations, 2nd Ed., Panama City Beach, FL, #70976
In Person
09/19/24 8
Crisis Negotiations, 2nd Ed., Toledo, IA, #70065
In Person
04/11/24 8
Crisis Negotiations, 2nd Ed., Virtual Classroom #68138
Virtual
04/02/24 8
Customer Service in Today's Public Safety Communications, Online #68278
Online
03/20/24 – 04/09/24 8
Customer Service in Today's Public Safety Communications, Online #68279
Online
05/08/24 – 05/28/24 8
Customer Service in Today's Public Safety Communications, Online #68280
Online
06/19/24 – 07/09/24 8
Cybersecurity Fundamentals for the ECC, Virtual Classroom #69690
Virtual
05/21/24 8
Disaster Operations and the Communications Center, Helena, AL, #70624
In Person
04/12/24 8
Disaster Operations and the Communications Center, Online #68103
Online
04/17/24 – 05/07/24 8
Disaster Operations and the Communications Center, Online #68104
Online
06/19/24 – 07/09/24 8
Disaster Operations and the Communications Center, Panama City Beach, FL, #70965
In Person
09/17/24 8
Emergency Medical Dispatch Manager, Online #68290
Online
04/17/24 – 05/07/24 8
Emergency Medical Dispatch Manager, Online #68291
Online
05/15/24 – 06/04/24 8
Emergency Medical Dispatch Manager, Online #68292
Online
06/19/24 – 07/09/24 8
Emergency Medical Dispatch, 5th Ed., Version 4, Instructor, Online #68761
Online
03/27/24 – 05/07/24 40
Emergency Medical Dispatch, 5th Ed., Version 4, Instructor, Online #68769
Online
04/24/24 – 06/04/24 40
Emergency Medical Dispatch, 5th Ed., Version 4, Instructor, Online #68776
Online
05/22/24 – 07/02/24 40
Emergency Medical Dispatch, 5th Ed., Version 4, Instructor, Online #68783
Online
06/26/24 – 08/06/24 40
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68584
Online
03/20/24 – 04/30/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68585
Online
03/27/24 – 05/07/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68586
Online
04/03/24 – 05/14/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68587
Online
04/10/24 – 05/21/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68588
Online
04/17/24 – 05/28/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68589
Online
05/01/24 – 06/11/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68590
Online
05/15/24 – 06/25/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68591
Online
05/29/24 – 07/09/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68592
Online
06/12/24 – 07/23/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68593
Online
06/26/24 – 08/06/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Virtual Classroom #68141
Virtual
05/28/24 – 05/31/24 32
Fire Service Communications, 2nd Ed., Version 1, Canada Instructor, Online #68759
Online
03/27/24 – 05/07/24 40
Fire Service Communications, 2nd Ed., Version 1, Canada Instructor, Online #68768
Online
04/24/24 – 06/04/24 40
Fire Service Communications, 2nd Ed., Version 1, Canada Instructor, Online #68775
Online
05/22/24 – 07/02/24 40
Fire Service Communications, 2nd Ed., Version 1, Canada Instructor, Online #68782
Online
06/26/24 – 08/06/24 40
Fire Service Communications, 2nd Ed., Version 1, Canada, Online #68058
Online
03/27/24 – 05/07/24 32
Fire Service Communications, 2nd Ed., Version 1, Canada, Online #68059
Online
05/15/24 – 06/25/24 32
Fire Service Communications, 3rd Edition, Instructor Update, Online #66520
Online
03/27/24 – 04/16/24 2
Fire Service Communications, 3rd Edition, Instructor, Online #68758
Online
03/27/24 – 05/07/24 40
Fire Service Communications, 3rd Edition, Instructor, Online #68767
Online
04/24/24 – 06/04/24 40
Fire Service Communications, 3rd Edition, Instructor, Online #68774
Online
05/22/24 – 07/02/24 40
Fire Service Communications, 3rd Edition, Instructor, Online #68781
Online
06/26/24 – 08/06/24 40
Fire Service Communications, 3rd Edition, Online #68350
Online
03/27/24 – 05/07/24 32
Fire Service Communications, 3rd Edition, Online #68351
Online
04/10/24 – 05/21/24 32
Fire Service Communications, 3rd Edition, Online #68352
Online
05/15/24 – 06/25/24 32
Fire Service Communications, 3rd Edition, Online #68353
Online
06/19/24 – 07/30/24 32
Fire Service Communications, 3rd Edition, Update, Online #66467
Online
03/27/24 – 04/16/24 2
Fire Service Communications, 3rd Edition, Virtual Classroom #68152
Virtual
06/03/24 – 06/06/24 32
Fundamentals of Next Generation 9-1-1, Arlington, TX, #71239
In Person
05/01/24 – 05/02/24 16
Fundamentals of Next Generation 9-1-1, Fairfax, VA, #71252
In Person
06/27/24 – 06/28/24 16
Fundamentals of Tactical Dispatch, Online #68251
Online
04/17/24 – 05/07/24 16
Fundamentals of Tactical Dispatch, Online #68252
Online
05/15/24 – 06/04/24 16
Fundamentals of Tactical Dispatch, Online #68253
Online
06/19/24 – 07/09/24 16
Fundamentals of Tactical Dispatch, Virtual Classroom #68184
Virtual
05/14/24 – 05/15/24 16
Getting 911 Emergency Response Right in Challenging Times – Webinar – #65153
Webinar
09/20/22 1
How Can You Make Your NG9-1-1 Solution a Success? Start With the Platform – Webinar – #65238
Webinar
09/13/22 1
Illuminations – CTO Track #68816 – CTO Situational Awareness
Illuminations
04/01/24 – 03/31/25 0
Illuminations – CTO Track #68817 – The Liability of a CTO
Illuminations
07/01/24 – 06/30/25 0
Illuminations – CTO Track #68818 – Generational Training
Illuminations
10/01/24 – 09/30/25 0
Illuminations – EMD Track #68801 – Agricultural Injuries
Illuminations
04/01/24 – 03/31/25 0
Illuminations – EMD Track #68802 – Psychological Problem
Illuminations
05/01/24 – 04/30/25 0
Illuminations – EMD Track #68803 – Amputation
Illuminations
06/01/24 – 05/31/25 0
Illuminations – EMD Track #68804 – Mass Casualty
Illuminations
07/01/24 – 06/30/25 0
Illuminations – EMD Track #68805 – Deadly Insect Bites
Illuminations
08/01/24 – 07/31/25 0
Illuminations – EMD Track #68806 – Suicide Calls
Illuminations
09/01/24 – 08/31/25 0
Illuminations #68789 – Creating a Checklist for the Console
Illuminations
04/01/24 – 03/31/25 0
Illuminations #68790 – What is CIT?
Illuminations
05/01/24 – 04/30/25 0
Illuminations #68791 – Creating shared understandings with the autism community
Illuminations
06/01/24 – 05/31/25 0
Illuminations #68792 – Boating Incidents
Illuminations
07/01/24 – 06/30/25 0
Illuminations #68793 – The Toxic Workplace
Illuminations
08/01/24 – 07/31/25 0
Illuminations #68794 – Decision-Making Skills
Illuminations
09/01/24 – 08/31/25 0
Improving 9-1-1 Staff Performance & Retention: Why Targeted Quality Assurance is Essential – Webinar #71545
Webinar
05/22/24 1
Improving Emergency Communications Resiliency
Webinar
05/16/22 0
Improving Staffing for ECCs: How to Measure Your Staffing Needs
Webinar
06/22/22 1
Law Enforcement Communications, 1st Ed., Instructor, Online #68756
Online
03/27/24 – 05/07/24 40
Law Enforcement Communications, 1st Ed., Instructor, Online #68764
Online
04/24/24 – 06/04/24 40
Law Enforcement Communications, 1st Ed., Instructor, Online #68772
Online
05/22/24 – 07/02/24 40
Law Enforcement Communications, 1st Ed., Instructor, Online #68779
Online
06/26/24 – 08/06/24 40
Law Enforcement Communications, 1st Ed., Online #68263
Online
03/20/24 – 04/30/24 32
Law Enforcement Communications, 1st Ed., Online #68264
Online
04/17/24 – 05/28/24 32
Law Enforcement Communications, 1st Ed., Online #68265
Online
05/29/24 – 07/09/24 32
Law Enforcement Communications, 1st Ed., Online #68266
Online
06/19/24 – 07/30/24 32
Law Enforcement Communications, 1st Ed., Virtual Classroom #68178
Virtual
04/16/24 – 04/19/24 32
Law Enforcement Communications, 1st Ed., Virtual Classroom #68616
Virtual
06/10/24 – 06/13/24 32
Law Enforcement Communications, 1st Ed., Worcester, MA, #71232
In Person
06/03/24 – 06/06/24 32
Leveraging Automated Dispatch Alerting to Address Workload and Staffing Challenges – Webinar – #65554
Webinar
10/11/22 1
Limited Staff and Increasing Calls for Service: Leveraging Affordable Technology to Address Staffing Challenges #67374
Webinar
04/04/23 1
NG9-1-1: What You Need to Know and the Case for Federal Funding
Webinar
02/23/23 1
Overcoming GIS Challenges in a NG9-1-1 World: A Case Study – Webinar #63315
Webinar
03/30/22 1
Public Safety Communications Staffing and Employee Retention, Online #68053
Online
04/10/24 – 04/30/24 8
Public Safety Telecommunicator 1, 7th Ed., Canada Instructor, Online #68755
Online
03/27/24 – 05/07/24 40
Public Safety Telecommunicator 1, 7th Ed., Canada Instructor, Online #68763
Online
04/24/24 – 06/04/24 40
Public Safety Telecommunicator 1, 7th Ed., Canada Instructor, Online #68771
Online
05/22/24 – 07/02/24 40
Public Safety Telecommunicator 1, 7th Ed., Canada Instructor, Online #68778
Online
06/26/24 – 08/06/24 40
Public Safety Telecommunicator 1, 7th Ed., Canada, Online #68441
Online
04/03/24 – 04/30/24 40
Public Safety Telecommunicator 1, 7th Ed., Chepachet, RI, #71060
In Person
04/22/24 – 04/26/24 40
Public Safety Telecommunicator 1, 7th Ed., Instructor, Online #68754
Online
03/27/24 – 05/07/24 40
Public Safety Telecommunicator 1, 7th Ed., Instructor, Online #68762
Online
04/24/24 – 06/04/24 40
Public Safety Telecommunicator 1, 7th Ed., Instructor, Online #68770
Online
05/22/24 – 07/02/24 40
Public Safety Telecommunicator 1, 7th Ed., Instructor, Online #68777
Online
06/26/24 – 08/06/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68024
Online
03/20/24 – 04/16/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68025
Online
03/27/24 – 04/23/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68027
Online
04/03/24 – 04/30/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68028
Online
04/10/24 – 05/07/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68029
Online
04/17/24 – 05/14/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68030
Online
04/17/24 – 05/14/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68031
Online
04/24/24 – 05/21/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68032
Online
05/01/24 – 05/28/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68033
Online
05/08/24 – 06/04/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68034
Online
05/15/24 – 06/11/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68035
Online
05/22/24 – 06/18/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68036
Online
05/29/24 – 06/25/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68037
Online
06/05/24 – 07/02/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68038
Online
06/12/24 – 07/09/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68039
Online
06/19/24 – 07/16/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68040
Online
06/19/24 – 07/16/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #68041
Online
06/26/24 – 07/23/24 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #68176
Virtual
05/20/24 – 05/24/24 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #68617
Virtual
06/24/24 – 06/28/24 40
Radio Technician Certificate #70862
Online
03/01/24 – 03/31/24 0
Resources & Recommendations for Calls Involving Missing Children on the Autism Spectrum
Webinar Online
04/27/22 1
Signal Boosters: Solving for Poor In-building Public Safety Wireless Coverage While Protecting Outdoor PS Networks
Webinar
02/26/24 0
Surviving Stress, Online #68336
Online
04/17/24 – 05/07/24 8
Surviving Stress, Online #68337
Online
05/08/24 – 05/28/24 8
Surviving Stress, Online #68338
Online
06/19/24 – 07/09/24 8
Surviving Stress, Panama City Beach, FL, #70975
In Person
09/18/24 8
Surviving Stress, Weyers Cave, VA, #71313
In Person
07/30/24 8