Communications Center Supervisor (CCS)

Now available in the APCO Virtual Classroom format!

The APCO Institute Communications Center Supervisor course provides supervisory training designed specifically for Comm Center Supervisors and candidates moving into supervisory roles.  Perhaps the greatest challenge in preparing supervisors is helping them develop a new point of view that relates the work in front of them to a wider perspective of how their work fits together with the work of everybody else in the agency to move the mission forward.

Students should have access to their agency’s policies and procedures as a resource to use in class.

TOPICS INCLUDE:

• The Role of the Communications Center Supervisor
• The Evolution of the Supervisory Mindset
• Skills for Supervisory Success
• The Supervisor as Leader
• The Supervisor as Management
• Communicating as a Supervisor

Classroom instruction is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics, but also learn how to work together in groups and cooperate to attain common goals.

CDEs Earned: 24

PREREQUISITES

Must have completed a formal, basic instructor-led 40-hour telecommunicator course and CTO program (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017). If not APCO certified, must provide a signed letter on agency letterhead stating the pre-requisites have been met.

RECERTIFICATION REQUIREMENTS

Beginning with the new CCS 5, APCO certified CCSs must provide proof every two years of 24 hours (12 hours per certification year) of continuing dispatch education (CDE). Complete information on the recertification process is provided at the conclusion of the Communications Center Supervisor 5^th Ed., Version 1, Update course. Recertification requires ongoing continuing education.