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Communications Center Supervisor (CCS)

Build your management and supervisory skills.

The APCO Institute Communications Center Supervisor Course is designed for prospective, newly appointed or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Recommended for current communications center supervisor or those seeking supervisory positions.


  • The Telecommunications Supervisor Role
  • Liability Issues for Supervisors
  • Policies, Procedures and Directives
  • Communication Skills
  • Self-assessment
  • Employee Evaluation and Motivation

Class lecture is supplemented with practical exercises that help students apply the lessons to their own agency policies and procedures. Students learn supervisory topics and how to work together in groups and cooperate to attain common goals.

CDEs Earned: 24


Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position within the agency.



Options Term Tuition


Full and Commercial Members

Co-Host 3 days $389 $369
Online 5 weeks $439 $419
Agency 3 days $0 (cost of student manuals only) $0 (cost of student manuals only)
Contract 3 days Contact us for pricing Contact us for pricing