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Emergency Medical Dispatch (EMD) Manager

Implement and manage APCO's EMD program at your agency.

This course will assist with the implementation  and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency’s EMD Program to include creating and maintaining an effective quality control program and tips and guidelines for ensuring compliance with the APCO Institute EMD Program and the relevant national standards.


  • Overview of an Emergency Medical Dispatch Program
  • Implementing an EMD Program
  • Overview of the APCO Institute EMD Program
  • EMD Training and Certification
  • EMD Quality Control
  • EMD Compliance and Ongoing Maintenance

CDEs Earned: 8



To recertify, all APCO Institute certified EMD Managers must provide proof every two years of 24 hours (12 hours per certification year) of Continuing Dispatch Education (CDE).

Options Term Tuition


Full and Commercial Members

Co-Host 1 day $199 $179
Online 3 weeks $249 $229
Contract 1 day Contact us for pricing Contact us for pricing
* As of May 25, 2017. Class tuition may change so be sure to check the amount in your shopping cart.