Emergency Medical Dispatch (EMD) Concepts

The APCO Institute EMD Concepts Course will familiarize students with the philosophy of emergency medical dispatching and its role in today’s Communications Center. The course deals with the national standards and guidelines of emergency medical dispatching as well as the design and components of EMD in general. Students learn how emergency medical dispatch works and the most common pitfalls to avoid when establishing an EMD program in their agencies.

Please note: Completion of the EMD Concepts Course will not result in an individual being certified as an APCO Institute Certified Emergency Medical Dispatcher. This is an awareness level course only. Anyone wishing to become an APCO Institute Certified EMD will still need to successfully complete the 32-hour APCO Institute Emergency Medical Dispatch Course.


  • EMD Program Overview
  • The Emergency Medical Dispatcher
  • Implementation of EMD Guidecards
  • Anatomy and Physiology
  • Legal and Liability Issues
  • Quality Control

CDEs Earned: 8







Full and Commercial Members

Co-Host1 day$199$179
Online3 weeks$249$229
Contract1 dayContact us for pricingContact us for pricing
* As of May 25, 2017. Class tuition may change so be sure to check the amount in your shopping cart.