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CDE Courses

Active Shooter Incidents for Public Safety Communications

Active shooter incidents and the response to them pose several unique concerns for all facets of public safety including public safety communications. Many issues make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents. These types of incidents historically have garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents.

"The text guidance, audio clips, and real life scenarios were very beneficial…. The audio clips gave us the opportunity to put ourselves in the shoes of the dispatcher and experience some of what they heard on their worst calls."

~ Hilaree L. Straka, EMDNaval Air Station Sigonella, Sicily, Italy
Regarding APCO’s Active Shooter Incidents for Public Safety Communications Course

As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance.This course helps to educate telecommunicators about the many intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each.


  • Phases of an Active Shooter Incident
  • Active Shooter Incidents vs. School Shootings
  • Law Enforcement, Fire Service and EMS Roles in Active Shooter Incidents
  • Response and Secondary Dangers
  • The Role of the Telecommunicator in an Active Shooter Incident
  • Interaction with the Media
  • Dealing with the Aftermath of an Active Shooter Incident

CDEs Earned: 8


Students should have successfully completed a formal, basic 40-hour telecommunicator training program.



Options Term Tuition


Full and Commercial Members

Co-Host 1 day $199 $179
Online 3 weeks $249 $229
Contract 1 day Contact us for pricing Contact us for pricing
* As of May 25, 2017. Class tuition may change so be sure to check the amount in your shopping cart.