Everywhere you turn, there’s talk of AI — but how do you separate real innovation from tech that just adds noise? With AI products flooding the market, it’s easy to feel overwhelmed when searching for solutions that truly address the biggest challenges in ECCs today — chronic understaffing, time-consuming administrative tasks, and the growing need for effective wellness planning. The key isn’t just adopting AI; it’s choosing the right tools to support your team and improve operations.

Join AI industry research experts and Eventide Communications as we cut through the buzz and explore how AI is already making a difference in emergency communications. From automating routine tasks to improving QA processes and workload management, AI has the potential to reduce stress and boost efficiency. But with new technology comes important questions — how do we ensure AI is reliable, secure, and truly beneficial for our teams?

In this panel, we’ll provide a clear framework for understanding AI, share real-world ECC applications, and offer strategies for integrating AI in ways that empower both supervisors and frontline staff. Whether you’re an AI expert or just beginning to explore its possibilities, this session will give you the knowledge and confidence to make informed decisions that strengthen your 9-1-1 center.

Sponsored by

Panelists:
Will Frasier – Principal Data Science Manager at Microsoft with a focus on innovation AI and ML techniques to enhance the efficiency of data centers
Matthew Schwartz – CTO Eventide Communications
Monica Million – Thought Leader, 9-1-1 Technology and Operations

Join APCO International’s Government Relations team for an informative webinar providing the latest updates on APCO’s top advocacy priorities. This webinar will cover key legislative and regulatory efforts impacting public safety communications, including reclassification of public safety telecommunicators, federal funding for Next Generation 9-1-1, wireless 9-1-1 location accuracy, network outage reporting, and more. Stay informed on critical issues and learn how APCO is working to support the public safety community at the federal level.

This webinar will review the creation of standards, including the ANSI process and the APCO standards development process. This webinar will specifically address how the APCO standard for public safety communications incident handling process was created, including the history behind the George Mason University study, and how the data gathered in that study led to achievable performance metrics that can be incorporated into an ECC. We will also discuss how this standard can benefit ECCs by providing a framework for establishing, implementing and maintaining effective practices and processes related to handling requests for service.

Sponsored by

Speakers: Dan Morelos, retired Director of Safety Programs from Tucson Airport Authority and Aimee Jarrell, standards & ATPC program manager, APCO International.

As the severity and frequency of 9-1-1 outages increases, it’s more important than ever for emergency communications centers to receive timely and actionable information about the scope and impact of outages. This webinar will begin with a brief overview of the Federal Communications Commission’s outage notification requirements, followed by a panel discussion from 9-1-1 professionals on the growing impact of outages on 9-1-1 operations and strategies to mitigate their effects.

Speakers
Alison Venable, Government Relations Counsel, APCO International
Aimee Chase, Metro Administrator, Metro Communications, Sioux Falls, SD
Anne Camaro, Executive Director, Nashoba Valley Regional Dispatch District, Devens, MA

This session will explore how artificial intelligence (AI) is revolutionizing emergency communications centers (ECCs) through automation and advanced data management. Learn how AI streamlines call logging tasks such as searching, transcription, redaction, quality assurance (QA), and compliance with standards like APCO, CJIS, PCI and HIPAA. Discover practical applications and hear testimonials from industry professionals who have experienced the benefits firsthand.

Sponsored by

By the end of this webinar, attendees will:

• Understand the challenges of traditional call logging and how AI addresses them.
• Gain insights into key AI features, including search, transcription, redaction, QA and reporting.
• Learn about real-world applications through dealer and ECC manager testimonials.
• Explore the future of AI in public safety and its impact on ECC operations.
• Engage with experts in a panel discussion to address practical questions and challenges.

Presenters:
Shay Parsells, Revcord
Charles Schwarz, Revcord
Steve Devine, CTO, APCO International

Agencies are stepping up to meet the growing demand for service, even as they navigate a rising volume of non-emergency requests and staff shortages. The shift of after-hours calls to Emergency Communications Centers (ECCs) has presented an opportunity to optimize our processes, helping our dedicated operators manage the influx more effectively. While long hold times can be frustrating, they also highlight where innovative solutions could assist.

In this webinar, we will discuss:

• Redirecting administrative requests away from emergency lines to better serve your community
• Embracing automation tools to empower your agency by streamlining non-emergency reporting
• Providing timely updates, ensuring that every community member feels supported and valued

Sponsored by

Together, we can transform challenges into opportunities for connection and care. Join this webinar and discover how Versaterm can empower you to enhance community engagement in meaningful ways.

Speakers:
Rohan Galloway-Dawkins, Chief Product Officer, Versaterm; Brian Bourdon, Technology Systems Analyst, Bureau of Emergency Communications (Portland, OR); and Sgt. Mark Marino, Gilbert Police Department (AZ).

Free for everyone

Flooding in Iowa is nothing new. With every storm comes new challenges, especially when it comes to communications. The state of Iowa has continued to upgrade its emergency communication infrastructure by transitioning to a digital framework and leveraging public safety broadband. Join us as we learn how the town of Spencer came up with innovative solutions during a recent flood utilizing deployables to keep their ECC functioning and how their solution is influencing the way FirstNet is being used.

Learning Objectives:

• Understand how Iowa public safety agencies are leveraging FirstNet to support continuity in response across the state.
• Learn about successful approaches for using deployables to support ECC operations.
• Learn about the ongoing testing being done to support innovative uses of FirstNet in the ECC ecosystem.

Speakers: Tom Lampe, the FirstNet Authority regional lead; Blake DeRouchey, State of Iowa 9-1-1 Program Manager; Luke Erpelding, Regional Communications Manager, Iowa Department of Public Safety, DPS Interoperability Communications Bureau; Patrick Kazeze, Director of Network and Engineering, Iowa Communications Network (ICN); and Renee Gordon, Director; City of Alexandria (Va.) Department of Emergency & Customer Communications and Vice Chair, FirstNet Authority Board

To receive your one CDE credit, enter this webinar into Training Central under My Classes Taken > Add Continuing Education.

Free for members | $59 for non-members

Every year, as many as 50 million calls generated by commercial and residential alarm systems reach emergency communications centers (ECC), which slows emergency response and places tremendous stress on telecommunicators. This is a very big problem for the 9-1-1 community. Fortunately, a highly effective solution already exists for overcoming it — the ASAP Service, which is based on the Automated Secure Alarm Protocol jointly developed by APCO and The Monitoring Association (TMA).

Webinar participants will discover the following:

• How APCO and TMA collaborated in a public-private partnership that led to ASAP, a standards-based protocol developed by industry, for industry.
• How ASAP Service enables alarm- and sensor-generated calls to be delivered directly into an ECC’s computer-aided dispatch (CAD) system, enabling telecommunicators to focus on emergency calls that require their expertise and experience.
• How ASAP Service leverages a unique, standards-based validation-and-scoring methodology to triage alarm- and sensor-generated calls so that telecommunicators can better prioritize emergency response.
• How the CAD and alarm industries have rallied around ASAP Service.
• How the public-private partnership, recently joined by Mission Critical Partners, will evolve ASAP Service, and what the capabilities of the next iteration might look like.
• How Mission Critical Partners, as managed services provider, will ensure a smooth implementation of ASAP Service in ECCs nationwide.

Sponsored by

Speakers

Karen Carlson, VP and General Manager of Automated System Alarm Protocol Program, Mission Critical Partners

Daniel Oppenheim, Chief Executive Officer, Affiliated Monitoring LLC

Stephen P Martini, RPL, CPE, Director, Metro Nashville Department of Emergency Communications

This is a time of incredible change in the public safety community. From staffing shortages to new technology, consolidation and funding, the challenges are many, but so are the opportunities. This is the time to think in new ways about emerging technological capabilities and how we leverage them to create safer communities and more effective organizations with better results.

Join this webinar to learn how to turn current challenges into future opportunities.

Sponsored by

We’ll discuss:

• How AI and automated processing of events can help alleviate staffing challenges
• How new tools and processes like CAD-to-CAD data exchange and alternative response programs can aid resource management
• How better geographic information from maps and drones can improve incident outcomes
• How modern CAD and RMS solutions can work with AI, video and collaboration tools to help law enforcement agencies gain information and start solving crimes faster 
• How the cloud enables agencies to be more resilient and secure during extreme weather, cyber security threats and more

Speaker: Christopher Carver, Director, Market Development

Free for all | Worth 1 CDE

Navigating the complexities of Part 90 FCC licensing can be challenging, but it’s essential for ensuring compliance and optimal operation of land mobile radio services. This comprehensive webinar is designed to guide you through Part 90 licensing, from understanding the basic requirements to mastering the application process and managing your license effectively.

Key Topics:

• Introduction to Part 90 FCC Licensing: Overview of the Part 90 regulations, including who needs a license and the types of services covered.
• Application Process: Step-by-step guide on how to prepare and submit your FCC license application.
• Frequency Coordination: Understanding the role of frequency coordinators and how to work with them to secure the necessary approvals.
• License Maintenance: Tips and best practices for keeping your license up to date and ensuring continued compliance.
• Common Pitfalls and How to Avoid Them: Insights into common mistakes made during the licensing process and how to avoid them.
• Q&A Session: An opportunity to ask questions and get expert advice on specific licensing concerns.

Takeaways: By the end of this webinar, you will have a thorough understanding of the Part 90 FCC licensing process and be equipped with the knowledge and tools to manage your licensing requirements confidently.

Presenter:
Amanda Bredstrup,  Spectrum Analyst, APCO International

To receive your one CDE credit, enter this webinar into Training Central under My Classes Taken > Add Continuing Education.