As someone who manages agency communications, how can you boost the effectiveness of incident response, immediately, reliably and economically? This tech talk will speak to long-time barriers in incident response and how advancements in mission critical group communications, like cellular push-to-talk and rich media exchange among teams, can help overcome these challenges. We’ll highlight an all-new mission critical PTT platform from FirstNet, Built with AT&T, designed to interop with any land mobile radio (LMR) system and integrate with leading dispatch and field operations platforms.

Sponsored by

With FirstNet, dispatchers can send 9-1-1 call details directly to responders. Agencies can establish mutual aid channels immediately. Responders can PTT, message and stream video with their team, on virtually any device. By exploring these advancements and more, you’ll better understand how your agency can enhance mission success and responder safety.

Speaker:
Bob Fowler, Product Manager, FirstNet Mission Critical Solutions

AI is here. Is your agency ready? AI for emergency communications centers (ECCs) is no longer a concept of the future. It’s here, transforming how ECCs operate, leading to faster response times and improved decision-making. But it’s only the beginning.

Discover the role of AI today, and where it’s headed, so your agency can be prepared. In this webinar, we’ll discuss:

Sponsored by

• The state of AI in public safety
• Real-world examples of AI enhancing operations
• The role of agency/vendor partnerships in successful AI deployments
• What the future of AI in public safety could look like
• How agencies can stay ahead of the AI curve

Speakers
Christopher Carver, MPA, ENP, Director of Market Development, Hexagon’s Safety, Infrastructure & Geospatial division

A 30-year public safety veteran, Christopher Carver has served with FDNY and NENA, and as a public safety instructor and presenter. He joined Hexagon in 2019 and currently serves as director of market development and as an in-house public safety operations and technology subject matter expert.

Tammy Heaton, Vice President of Account Management and Customer Success, Hexagon’s Safety, Infrastructure & Geospatial division

Tammy Heaton is a leader in customer success and sales management. She has a passion for serving in the public safety technology industry, with over 20 years’ experience.

Modern law enforcement vehicles are more connected than ever — housing mobile data terminals (MDTs), body cameras, biometric scanners, ANPR systems and more. With this complexity comes a critical need for secure, segmented networking.

Join Aviat Networks for an in-depth webinar exploring how virtual routing and forwarding (VRF) technology enhances mobile public safety routers:

• Isolates and secures traffic: Creating a virtual router for each application, ensuring that sensitive networks like the National Crime Information Center (NCIC) remain completely separate from other systems, like a body camera’s cloud upload.
• Reduces the attack surface: By containing issues within a single VRF instance, you can prevent lateral movement and limit the impact of a potential security breach.
• Enables independent policy control: Apply strict security policies, including ACLs and QoS, to sensitive networks while maintaining flexibility for other applications.
• Supports multi-tenancy: Securely manage overlapping IP address spaces without the complexity of NAT or renumbering.
• Preventing route leakage and misconfiguration

By providing Layer 3 security benefits analogous to VLANs at Layer 2, VRF is an essential tool for building resilient and secure public safety networks. Whether you’re managing fleet connectivity or designing resilient public safety networks, this session will provide actionable insights into how VRF supports enhanced security with the flexibility and control needed in today’s mobile environments.

Who Should Attend:

Sponsored by

• Public safety IT and network professionals
• Law enforcement technology managers
• System integrators and solution architects
• Anyone involved in mobile router deployment or security

Presenters:
John Yaldwyn –  Sr. Director, PLM Access – Aviat Networks
Jake Smith – Director, PLM Cellular – Aviat Networks

9-1-1 professionals are the critical first link in deploying emergency services. Their role demands rapid response to everything from routine calls to highly traumatic incidents, often within the span of a single shift. As call volumes continue to rise and staffing challenges persist in emergency communications centers (ECCs), the 9-1-1 community faces an ongoing struggle to maintain physical and mental well-being.

Sponsored by

Chronic stress, exposure to secondary trauma, and limited institutional support can leave telecommunicators feeling isolated and overwhelmed. This panel discussion will explore the causes, symptoms, and real-life consequences of declining mental health in ECCs. It will also highlight research, tools, and strategies that offer hope and actionable paths forward.

Attendees will gain insight into recognizing stress in themselves and others, understanding the emotional and physical toll on 9-1-1 professionals and their families, and identifying practical steps to foster wellness personally, as leaders, and across entire organizations. Voices from the field will share tangible methods and behavior-based tools to strengthen psychological health and build organizational resilience in 9-1-1 centers.

Topics Include:

• Causes and symptoms of declining mental wellness
• Individual and organizational impacts
• Strategies for support and recovery
• Tools for leaders to better support their teams

Moderator: Robin Moore

Panelists:

• Jim Marshall, Director-Emeritus of the 911 Training Institute
• Monica Million, CEO of Million Consulting Services
• Alyssa Eichholtz, Second-Shift Assistant Supervisor and Public Information Officer at the Hancock County 911 Center in Indiana

AI is enhancing public safety communications, but with new technology comes new risks. At the same time, stalled 9-1-1 calls can be a matter of life and death. But work is underway to address these challenges. 

On September 18 at 1 p.m. ET, join APCO for a webinar featuring two experts who serve on the FCC’s Communications Security, Reliability, and Interoperability Council (CSRIC). They will break down new recommendations that CSRIC just delivered to the FCC on these issues, explain why this matters for you, and answer your questions. 

You’ll learn:

• How AI is being used to enhance telecommunications—and its vulnerabilities.
• New technologies and strategies to connect stalled 9-1-1 calls in difficult conditions.
• What CSRIC’s next phase of research means for public safety communications.

Speakers:

• Vijay K. Gurbani – Chief Data Scientist & Head of Machine Learning, Vail Systems, Inc.; Research Associate Professor, Computer Science Department, Illinois Institute of Technology
• Stephen Devine – Chief Technology Officer, APCO International

Webinar Host:  

CSRIC is an advisory committee that provides recommendations to the FCC to improve the security, reliability, and interoperability of the nation’s communications systems. The FCC tasks CSRIC with developing recommendations to address complex emerging technology issues. You will be briefed on these two new CSRIC reports:  

Threats Posed by Artificial Intelligence/Machine Learning Systems to the Security, Reliability and Integrity of Networks and Recommendations on How to Overcome Them

Recommendations for Connecting Stalled 911 Calls Through Alternative Network Options 

Every emergency starts with a voice on the other end of the line. For 9-1-1 telecommunicators, the job demands calm under pressure, but it also takes a toll especially after difficult calls. Too often, their own emotional well-being is left unaddressed.

Sponsored by

This webinar will give you practical tools to:

• Use proactive and ongoing mental health and wellness support to strengthen resilience
• Break through organizational resistance for these initiatives
• Ensure telecommunicators have a clear path to the resources they need

You’ll leave with a strategy to foster a culture of care — protecting your team’s mental health in everyday operations and during the toughest calls.

Join us to take the first step toward making sure the people who answer the call for help have the help they need, too.

Speaker: Reuben Ramirez is a law enforcement leader with nearly 30 years of service, recently retiring as assistant chief of police with the Dallas Police Department. He created the nationally recognized Checkpoints program, promoting emotional survival in high-stress professions. He now continues this mission in the public safety space as a Strategic Industry Advisor – Health & Wellness at Versaterm.

Whether it’s noise complaints, public records requests, or general questions, non-emergency calls often make up the majority of an ECC’s daily call volume. They’re important to the community, but they aren’t emergencies. And when staffing is already stretched thin, answering these calls pulls focus from the incidents that matter most.

MACC 911 and Saginaw County were among the first PSAPs in the country to automate non-emergency call handling using AI. After a full year in production, their teams have valuable insights to share: what worked, what didn’t, and what others should know before getting started.

In this session, you’ll hear how these agencies implemented automation, what they’ve learned from real-world use, and how it’s helped reduce burnout and improve service for their communities. You’ll learn:

• Which call types can be safely automated
• What to expect during setup and rollout
• How agencies are freeing up dispatchers to focus on emergencies

This webinar is designed for agencies just starting to explore automation, as well as those ready to take the next step. Whether your goal is to reduce burnout, improve response, or simply get a better handle on your non-emergency workload, this session will offer firsthand experience and practical takeaways.

Sponsored by

Speakers:

• Max Keenan, Founder, Aurelian
• Chris Izworski, Director, Saginaw County 911
• DT Donaldson, Director, MACC 911

Everywhere you turn, there’s talk of AI — but how do you separate real innovation from tech that just adds noise? With AI products flooding the market, it’s easy to feel overwhelmed when searching for solutions that truly address the biggest challenges in ECCs today — chronic understaffing, time-consuming administrative tasks, and the growing need for effective wellness planning. The key isn’t just adopting AI; it’s choosing the right tools to support your team and improve operations.

Join AI industry research experts and Eventide Communications as we cut through the buzz and explore how AI is already making a difference in emergency communications. From automating routine tasks to improving QA processes and workload management, AI has the potential to reduce stress and boost efficiency. But with new technology comes important questions — how do we ensure AI is reliable, secure, and truly beneficial for our teams?

In this panel, we’ll provide a clear framework for understanding AI, share real-world ECC applications, and offer strategies for integrating AI in ways that empower both supervisors and frontline staff. Whether you’re an AI expert or just beginning to explore its possibilities, this session will give you the knowledge and confidence to make informed decisions that strengthen your 9-1-1 center.

Sponsored by

Panelists:
Will Frasier – Principal Data Science Manager at Microsoft with a focus on innovation AI and ML techniques to enhance the efficiency of data centers
Matthew Schwartz – CTO Eventide Communications
Monica Million – Thought Leader, 9-1-1 Technology and Operations

Join APCO International’s Government Relations team for an informative webinar providing the latest updates on APCO’s top advocacy priorities. This webinar will cover key legislative and regulatory efforts impacting public safety communications, including reclassification of public safety telecommunicators, federal funding for Next Generation 9-1-1, wireless 9-1-1 location accuracy, network outage reporting, and more. Stay informed on critical issues and learn how APCO is working to support the public safety community at the federal level.

This webinar will review the creation of standards, including the ANSI process and the APCO standards development process. This webinar will specifically address how the APCO standard for public safety communications incident handling process was created, including the history behind the George Mason University study, and how the data gathered in that study led to achievable performance metrics that can be incorporated into an ECC. We will also discuss how this standard can benefit ECCs by providing a framework for establishing, implementing and maintaining effective practices and processes related to handling requests for service.

Sponsored by

Speakers: Dan Morelos, retired Director of Safety Programs from Tucson Airport Authority and Aimee Jarrell, standards & ATPC program manager, APCO International.

As the severity and frequency of 9-1-1 outages increases, it’s more important than ever for emergency communications centers to receive timely and actionable information about the scope and impact of outages. This webinar will begin with a brief overview of the Federal Communications Commission’s outage notification requirements, followed by a panel discussion from 9-1-1 professionals on the growing impact of outages on 9-1-1 operations and strategies to mitigate their effects.

Speakers
Alison Venable, Government Relations Counsel, APCO International
Aimee Chase, Metro Administrator, Metro Communications, Sioux Falls, SD
Anne Camaro, Executive Director, Nashoba Valley Regional Dispatch District, Devens, MA

This session will explore how artificial intelligence (AI) is revolutionizing emergency communications centers (ECCs) through automation and advanced data management. Learn how AI streamlines call logging tasks such as searching, transcription, redaction, quality assurance (QA), and compliance with standards like APCO, CJIS, PCI and HIPAA. Discover practical applications and hear testimonials from industry professionals who have experienced the benefits firsthand.

Sponsored by

By the end of this webinar, attendees will:

• Understand the challenges of traditional call logging and how AI addresses them.
• Gain insights into key AI features, including search, transcription, redaction, QA and reporting.
• Learn about real-world applications through dealer and ECC manager testimonials.
• Explore the future of AI in public safety and its impact on ECC operations.
• Engage with experts in a panel discussion to address practical questions and challenges.

Presenters:
Shay Parsells, Revcord
Charles Schwarz, Revcord
Steve Devine, CTO, APCO International

Agencies are stepping up to meet the growing demand for service, even as they navigate a rising volume of non-emergency requests and staff shortages. The shift of after-hours calls to Emergency Communications Centers (ECCs) has presented an opportunity to optimize our processes, helping our dedicated operators manage the influx more effectively. While long hold times can be frustrating, they also highlight where innovative solutions could assist.

In this webinar, we will discuss:

• Redirecting administrative requests away from emergency lines to better serve your community
• Embracing automation tools to empower your agency by streamlining non-emergency reporting
• Providing timely updates, ensuring that every community member feels supported and valued

Sponsored by

Together, we can transform challenges into opportunities for connection and care. Join this webinar and discover how Versaterm can empower you to enhance community engagement in meaningful ways.

Speakers:
Rohan Galloway-Dawkins, Chief Product Officer, Versaterm; Brian Bourdon, Technology Systems Analyst, Bureau of Emergency Communications (Portland, OR); and Sgt. Mark Marino, Gilbert Police Department (AZ).

Free for everyone

Flooding in Iowa is nothing new. With every storm comes new challenges, especially when it comes to communications. The state of Iowa has continued to upgrade its emergency communication infrastructure by transitioning to a digital framework and leveraging public safety broadband. Join us as we learn how the town of Spencer came up with innovative solutions during a recent flood utilizing deployables to keep their ECC functioning and how their solution is influencing the way FirstNet is being used.

Learning Objectives:

• Understand how Iowa public safety agencies are leveraging FirstNet to support continuity in response across the state.
• Learn about successful approaches for using deployables to support ECC operations.
• Learn about the ongoing testing being done to support innovative uses of FirstNet in the ECC ecosystem.

Speakers: Tom Lampe, the FirstNet Authority regional lead; Blake DeRouchey, State of Iowa 9-1-1 Program Manager; Luke Erpelding, Regional Communications Manager, Iowa Department of Public Safety, DPS Interoperability Communications Bureau; Patrick Kazeze, Director of Network and Engineering, Iowa Communications Network (ICN); and Renee Gordon, Director; City of Alexandria (Va.) Department of Emergency & Customer Communications and Vice Chair, FirstNet Authority Board

To receive your one CDE credit, enter this webinar into Training Central under My Classes Taken > Add Continuing Education.

Free for members | $59 for non-members

Every year, as many as 50 million calls generated by commercial and residential alarm systems reach emergency communications centers (ECC), which slows emergency response and places tremendous stress on telecommunicators. This is a very big problem for the 9-1-1 community. Fortunately, a highly effective solution already exists for overcoming it — the ASAP Service, which is based on the Automated Secure Alarm Protocol jointly developed by APCO and The Monitoring Association (TMA).

Webinar participants will discover the following:

• How APCO and TMA collaborated in a public-private partnership that led to ASAP, a standards-based protocol developed by industry, for industry.
• How ASAP Service enables alarm- and sensor-generated calls to be delivered directly into an ECC’s computer-aided dispatch (CAD) system, enabling telecommunicators to focus on emergency calls that require their expertise and experience.
• How ASAP Service leverages a unique, standards-based validation-and-scoring methodology to triage alarm- and sensor-generated calls so that telecommunicators can better prioritize emergency response.
• How the CAD and alarm industries have rallied around ASAP Service.
• How the public-private partnership, recently joined by Mission Critical Partners, will evolve ASAP Service, and what the capabilities of the next iteration might look like.
• How Mission Critical Partners, as managed services provider, will ensure a smooth implementation of ASAP Service in ECCs nationwide.

Sponsored by

Speakers

Karen Carlson, VP and General Manager of Automated System Alarm Protocol Program, Mission Critical Partners

Daniel Oppenheim, Chief Executive Officer, Affiliated Monitoring LLC

Stephen P Martini, RPL, CPE, Director, Metro Nashville Department of Emergency Communications

This is a time of incredible change in the public safety community. From staffing shortages to new technology, consolidation and funding, the challenges are many, but so are the opportunities. This is the time to think in new ways about emerging technological capabilities and how we leverage them to create safer communities and more effective organizations with better results.

Join this webinar to learn how to turn current challenges into future opportunities.

Sponsored by

We’ll discuss:

• How AI and automated processing of events can help alleviate staffing challenges
• How new tools and processes like CAD-to-CAD data exchange and alternative response programs can aid resource management
• How better geographic information from maps and drones can improve incident outcomes
• How modern CAD and RMS solutions can work with AI, video and collaboration tools to help law enforcement agencies gain information and start solving crimes faster 
• How the cloud enables agencies to be more resilient and secure during extreme weather, cyber security threats and more

Speaker: Christopher Carver, Director, Market Development

Free for all | Worth 1 CDE

Navigating the complexities of Part 90 FCC licensing can be challenging, but it’s essential for ensuring compliance and optimal operation of land mobile radio services. This comprehensive webinar is designed to guide you through Part 90 licensing, from understanding the basic requirements to mastering the application process and managing your license effectively.

Key Topics:

• Introduction to Part 90 FCC Licensing: Overview of the Part 90 regulations, including who needs a license and the types of services covered.
• Application Process: Step-by-step guide on how to prepare and submit your FCC license application.
• Frequency Coordination: Understanding the role of frequency coordinators and how to work with them to secure the necessary approvals.
• License Maintenance: Tips and best practices for keeping your license up to date and ensuring continued compliance.
• Common Pitfalls and How to Avoid Them: Insights into common mistakes made during the licensing process and how to avoid them.
• Q&A Session: An opportunity to ask questions and get expert advice on specific licensing concerns.

Takeaways: By the end of this webinar, you will have a thorough understanding of the Part 90 FCC licensing process and be equipped with the knowledge and tools to manage your licensing requirements confidently.

Presenter:
Amanda Bredstrup,  Spectrum Analyst, APCO International

To receive your one CDE credit, enter this webinar into Training Central under My Classes Taken > Add Continuing Education.

Tuesday, August 27 | 1:00 p.m. ET
Free for everyone

Public safety spectrum for communications is divided and assigned across the spectral landscape. Some bands can be coordinated and assigned exclusively to agencies and their users and other bands are historically coordinated on a “shared” basis by all users. The CAPRAD database was created in 2002 specifically to serve as a coordination database and tool for RPCs for the implementation of 700 MHz public safety spectrum. Each RPC developed a plan for their respective region to best meet their user’s needs. This webinar will focus on how CAPRAD provides the support RPC’s need as well as allowing for sharing of applications and their status between and across disparate RPC’s. The webinar will also highlight how one state utilizes CAPRAD to coordinate the use of their 700 MHz State Geographic License at each of the other states that they border, states of which also use the same geographic use spectrum.

Additionally, RPC’s have been able to utilize CAPRAD for helping them coordinate National Public Safety Planning Advisory Committee (NPSPAC) 800 MHz spectrum throughout their region as well. The CAPRAD database allows for real time editing for all RPC based 700 and 800 MHz channel allocations as applicants apply for channels in each respective region. APCO International, through a grant from the US Department of Homeland Security Science and Technology Directorate, continues to support the maintenance and funding for the CAPRAD database as part of its ongoing CAPRAD and RPC support.

Sponsored by

This webinar will discuss and explore features of the CAPRAD database; Regional Planning Committee responsibilities and capabilities; RPC adjacent region/state approval process; RPC managed spectrum approval process; and more.

Presenters
Scott Bigham, Chair, Region 24 700, and 800 MHz Regional Planning Committees
Stephen Devine, Chief Technology Officer, APCO International

To receive your one CDE credit, enter this webinar into Training Central under My Classes Taken > Add Continuing Education.

Wednesday, July 17 | 2:00 – 3:00 p.m.
Free for everyone

On June 12 the Office of Management and Budget (OMB) announced the beginning of a multi-year process to revise the Standard Occupational Classification. Through this process, OMB will consider whether to change the classification of public safety telecommunicators from the administrative/clerical category to the category for Protective Service Occupations. APCO will hold a webinar July 17 to explain APCO’s strategy for providing input to OMB, how this effort relates to the 9-1-1 SAVES Act and what you can do to help ensure that OMB finally corrects this outdated classification.

Sponsored by

Presented by APCO Government Relations

To receive your one CDE credit, enter this webinar into Training Central under My Classes Taken > Add Continuing Education.

This webinar will focus on swatting hoaxes and how they impact emergency communications center (ECC) operations. Discussion topics will include how public safety telecommunicators can identify swatting calls and how departmental policies can help ECCs deal with suspected swatting incidents. Webinar participants will be from the FBI, the ECC community and APCO International.

Sponsored by

Presenters:
Brian Leblanc, Federal Bureau of Investigation
Heather McGaffin, DC Office of Unified Communications
Crystal Lawrence, APCO, Director CC9S

The demands on dispatchers today have changed significantly from a decade ago. We can safely bet the same will be true in five years as shifting community needs, new generations of dispatchers, and increasing cybersecurity threats all help rewrite the job description. Dispatch software needs to evolve to meet those challenges.

Join us as we bring together a panel of former dispatchers turned CAD software experts who have firsthand experience navigating the complexities of dispatch operations. Drawing from their experience, they’ll discuss the future of CAD systems and how to find an evergreen vendor that’s built for the future.

Sponsored by

Key takeaways include:

• Best practices around releasing new features to promote improvement without inhibiting critical operations
• Why robust customer success and support teams are a necessity for CAD vendors
• How to take a proactive approach in software with shifting government regulations

Speakers

Kristin Fetterling, Regional Practice Lead, Mark43
Amy Moulton, Principal Solutions Engineer, Mark43

P25 Link Layer Authentication (LLA) is being heard more and more frequently within the public safety communications community, but there is confusion around what it is, what it does and how it can be implemented in land mobile radio (LMR) systems. With increasing examples of criminals accessing LMR networks to monitor communications and disrupt law enforcement activities, LMR system security is critically important for both system owners and the public safety users they support. P25 LLA is an additional option to restrict system access

Join this session to learn what P25 LLA is – and is not – and how it can limit access to P25 trunked radio systems and provide an extra layer of system security and protection for critical communications networks. Panelists will share their expertise on how to protect P25 LMR networks, describe how P25 LLA can offer additional system security by verifying subscriber units before granting system access, provide real world incident use case of it working and examples of why P25 LLA is needed, and offer best practices as well as lessons learned for successful P25 LLA implementation.

Key Takeaways:

• Understand how P25 Link Layer Authentication (LLA) can provide additional system security.
• Types of P25 LLA.
• Potential benefits and impacts of adopting P25 LLA
• Lessons learned and best practices for implementing P25 LLA, particularly across multiple networks and disparate manufacturer systems.

Presenters:

• Hermina “Nina” Koshinski, Chief of Radio Operations Engineering & Support for the Pennsylvania State Police
• Scott Wright, Senior Telecommunications Engineer 2 with the Connecticut Department of Emergency Service and Public Protection
• Don Root, Project 25 Manager, APCO International

At V-COMM Telecommunications Engineering, we advocate for a proactive stance in strengthening public safety (PS) communication networks. The most efficient and successful projects all begin with a complete understanding of the environment and the desired outcomes. The current industry push is for ERCES deployments to support in-building communications for public safety agencies, but this can lead to adverse effects on the radio network if they are not properly deployed. In our discussion, we unveil a collection of best practices for testing, designing and deploying ERCES to enhance in-building coverage, but not degrade the LMR network. Our presentation highlights the critical need for public safety stakeholders to take definitive actions to safeguard their communication systems and their communities.

Sponsored by

Key Takeaways:

• Recognizing the importance of obtaining final approval from the frequency license holders, alongside necessary coordination with Authority Having Jurisdictions (AHJs), to eliminate uncertainty from your network’s operations.
• What information should be provided to system designers to ensure an effective design.
• Going beyond the fire code by integrating additional essential elements for a comprehensive, fortified ERCES.
• Defining equipment requirements to ensure seamless integration with the LMR network.
• Why being involved in all stages of development from design through deployment is important.
• What is required from building owners and integrators post-deployment.
• Reviewing V-COMM’s ERCES Deployment Checklist tailored for Public Safety stakeholders to guide system integrators on all necessary data to support an interference-free system.

Speakers:
David Stern, Vice President, V-COMM
Michael Webster, Director of Enterprise Network Engineering, V-COMM
Justin Day, Director of Enterprise Network Engineering, V-COMM

Free for members | Worth 1 CDE

Telecommunicators are the very heart of your 9-1-1 center, but with turnover at an all-time high, the revolving door is working against you. Is your 9-1-1 center struggling with staff performance and retention? You’re not alone. Turnover is straining 9-1-1 centers everywhere. There are many contributing factors, including mandatory overtime, stress and burnout, and low pay and long hours. Telecommunicators also need coaching and timely feedback to thrive on the job.

Attend this webinar to learn:

• Best practices from several accomplished 9-1-1 directors that you can put into practice to close the revolving door
• Tips for automating every-day manual tasks so supervisors can get more time back in their day to mentor, coach and support staff
• Why a consistent, targeted Quality Assurance & Improvement (QA/QI) program is essential to helping telecommunicators succeed and stay on the job
• How to leverage targeted QA reviews and call handling and dispatch performance metrics to uncover coachable moments, performance issues, training gaps and recognition opportunities, and help telecommunicators before they slide too far down the slippery slope

Sponsored by

Presenters:

• Patrick Botz, Director of Engagement, NICE Public Safety & Justice
• Joe Scaffidi, Regional Vice President of PSAP Performance Solutions for NICE Public Safety & Justice