At the Connect & Celebrate Dinner in Nashville, Tennessee, outgoing President Angela Batey took the podium to thank everyone and followed that with presenting the 2023 APCO International President’s Award to Mrs. Kathy Poarch, wife of APCO CEO Derek Poarch.
Console to 5K: How a Race Led to Professional Development
The Training & Quality Assurance Coordinator from Cobb County DEC presented this unique perspective of how training for her first, second, third and fourth 5K and eventually a 10K race led her to understand her own professional development.
Leveling Up: Being a Desirable Candidate for Promotion
Alterio brought 33 years of experience in this area to provide life lessons, excellent pointers and practical ways that anyone, from the frontline call taker and dispatch to the Executive Director, can use when preparing themselves to enter the arena and dare greatly to level up (or out) in their professional careers.
Quality Assurance for Training Coordinators and EMD Managers
This session provided an overview of the tiles housed in Training Central and explained how they can assist and why they are an asset to the Training Coordinator and EMD Manager.
The Ground Truth: Perspectives of 9-1-1 Center Leaders
APCO’s Chief Counsel Jeff Cohen led a discussion with a panel of 9-1-1 center leaders on the impact of evolving technology in the emergency communications center (ECC).
FCC Regulatory Update
Senior officials from the Federal Communications Commission’s (FCC) Public Safety and Homeland Security Bureau provided updates on agency regulations impacting 9-1-1, including public safety spectrum, location-based routing, 9-1-1 location accuracy, network resiliency, and outage reporting.
Harmonizing Deployable Trunking for Interoperability
Wednesday, August 9, 2023 | 10:00 – 11:00 a.m. Charles V. Bryson, NRPC Chair & State of Maryland Dep’t of Info Technology; Michael Baltrotsky, Montgomery County, MD Fire & Rescue Service; David Buchanan; Wes Rogers; Donald Root, APCO International With 800 MHz trunking being adopted by public safety agencies in the late 1980s and early […]
APCO 2023: Second General Business Session
APCO International’s new second vice president is Mark Spross of the Oregon chapter, selected by the assembled membership at the second General Business Session of APCO 2024 held Tuesday in Nashville, Tennessee.
APCO 2023: Distinguished Achievers Breakfast
APCO 2023’s Distinguished Achievers Breakfast recognized APCO members and contributors on Tuesday, and the Nashville, Tennessee, Music City Center audience heard from Olympic gymnast and business owner Dominique Dawes about the value of setting aside one’s ego.
Elevating & Empowering Female Leaders To Rise
Kimberly Miller, a licensed police & public safety psychologist with 20 years’ experience in police and public safety psychology, explained Tuesday how to recognize and overcome the behaviors holding women (and men) back in the ECC.
Federal Funding for Next Generation 9-1-1
Members of the Public Safety Next Generation 9-1-1 Coalition – a group of associations representing 9-1-1, fire, emergency medical, and law enforcement professionals – discussed their efforts to secure bipartisan support for legislation to enable a nationwide upgrade to NG9-1-1.
APCO 2023: Opening General Session
The Opening General Session of APCO 2023 in Nashville, Tennessee’s, Music City Center hosted hundreds of attendees who heard about the association’s progress and its work to elevate 9-1-1 professionals along with a lesson on teamwork and perseverance from the Navy Seal who shot Osama Bin Laden.
The 2nd 100 Days: It Will Get Worse Before It Gets Better
The speaker shared her process of a successful transformation of the workplace culture as director of a medium-sized ECC to the ongoing transformation that’s taking place in her current, larger ECC.Â
The Real First Responders: PTSD, Trauma & Self-Care
In this informative presentation, Sgt. Knowles dived into the reality of stress in our workplace, outlining the difference between stress and trauma.
Legislative and Regulatory Issues Impacting APCO Members
APCO’s Government Relations team provided an overview of some of APCO’s top advocacy priorities. The presentation featured updates on the progress of important legislative issues, such as securing federal funding for Next Generation 9-1-1, establishing health and wellness resources for 9-1-1 professionals, and APCO’s efforts to reclassify public safety telecommunicators at the federal level.
Update from NTIA
Mike Dame from NTIA’s Office of Public Safety Communications provided updates on efforts related to NG9-1-1 and lessons learned from the most recent 9-1-1 grant program.
How to Have that Difficult Conversation
Stephen J. Johnson of Cambridge Emergency Communications has something to say. In our line of work, we all have something to say. Unfortunately, not all of those conversations are easy to have.
APCO 2023: First General Business Session
The first General Business Session concluded the first day of the 89th annual conference, APCO 2023 in Nashville, Tennessee, with candidates for the office of second vice president offering their visions of the association’s future.
Using Waze Data to Improve Emergency Response
This presentation covere data derived from a study in the Dallas-Ft Worth area in the accuracy and efficacy of Waze data in reporting traffic incidents in the I-30 corridor in the DFW area.
15 Seconds in July:Â Lessons from the Greenwood Mall Shooting
This session detailed the events as they unfolded on July 17, 2022. During this event, six people were shot and three victims succumbed to their injuries.
STAR: How to Dispatch Civilians to 9-1-1 Calls
During this session, representatives from the Denver 9-1-1 Communications Center and Support Team Assisted Response (STAR) Program described their approach to an alternative response program for low-risk, low-acuity 9-1-1 calls.
Flight School for Communications Training Officers
Do you believe that training new hires is a one size fits all, or have you given thought to the granular level of the training process? Do you become frustrated, or do you flourish while actively training? Whatever your answer may be, these topics and more were discussed in the ‘Flight School for CTOs’ session.
The Emotionally Effective Communicator
Providing service to the public can be an emotional experience. Citizens are angry, coworkers are annoyed, and supervisors are frustrated. Negative exchanges can impact customer service quality and escalate situations.
Cell Phone Are Listening – And So Are the Hackers
Like most other technology, cell phones are vulnerable to cyberattacks. Cell phones are susceptible to several different types of attacks, including the threats that were discussed during this presentation.
A Preview of the APCO 2023 Cutting Edge Developments Track
Every year, APCO’s Government Relations Office curates the Cutting Edge Developments track for APCO’s Annual Conference and Expo. This track provides attendees with opportunities to learn about a variety of issues and technologies that impact public safety communications.
