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Webinars and Recordings

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CEUs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.


Upcoming Live Webinars - Free for APCO members



Recorded Webinars

COVID-19 Webinar Recordings

COVID-19 and 9-1-1: Get the Facts From CDC Officials and the Ground-Truth Perspective of a 9-1-1 Center

Emergency communications centers face unique challenges in dealing with the COVID-19 pandemic. Experts from the Centers for Disease Control and Prevention (CDC) answered your questions and provided facts to help 9-1-1 centers reduce risk and maintain operations. Additionally, a 9-1-1 director gave his perspective on the situation on the ground.

Recorded April 2, 2020 | View Recording
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits.

COVID-19 Q&A With 9-1-1 Center Leaders

In this brief interactive Q&A session,  9-1-1 center leaders from San Francisco Dept. of Emergency Services, City of New Orleans Parish Communication District, Harris County Sheriff’s Office and Miami-Dade Police Department talked about their journeys and what steps they’re taking to protect telecommunicators and help them deal with added stress. They answered questions about how they’re coping with higher call volumes, what protocols and screening questions they’re using, what has worked and what hasn’t, and what they’re planning next. Co-hosted with NICE Public Safety

Recorded April 3, 2020 | View Recording
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits.

COVID-19 Q&A With 9-1-1 Center Leaders: May Update

9-1-1 leaders from emergency communication centers around the country provide updates on new developments since the April 3 webinar and take questions to help your 9-1-1 center stay ahead of this rapidly evolving situation. Find out how they’re coping in the current crisis, what has worked, what hasn’t, and what they’re planning next. Co-hosted with NICE Public Safety

Recorded May 1, 2020 | View Recording
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits.

Revolutionizing the Communications Center With Situational Awareness
Presenter: Donno Cole
Sponsored by Axon
Recorded April 22, 2020
Cost: Free for members; $59 for non-members

Cybersecurity: NG9-1-1 Best Practices & Case Studies
Presenter: Rob Leonard, Information Security Manager for Hamilton NG911
Sponsored by Hamilton NG911
Recorded April 15, 2020
Cost: Free for members; $59 for non-members

Is Your Quality Assurance Making a Difference?
Presenters: Mark Hunter, Training and Organizational Development Officer, Washington D.C. Office of Unified Communications; Patrick Botz, Director of Engagement, NICE Public Safety and co-author of ‘The High Performing PSAP’ guidebook
Sponsored by NICE Public Safety
Recorded March 26, 2020
Cost: Free for members; $59 for non-members

AHA T-CPR Recommendations: Establishing a High-Performing T-CPR Program
Presenters: Dr. Michael Kurz, Chair – AHA ECC T-CPR Task Force, Associate Professor, Department of Emergency Medicine, University of Alabama School of Medicine; Julie Buckingham, AHA ECC T-CPR Task Force Member, Resuscitation Academy Program Manager – RQI Partners
Sponsored by RQI
Recorded February 27, 2020
Cost: Free for members; $59 for non-members

APCO Standards in Action: Help Us Help You!
Presenters: Nicola Tidey RPL, ENP, Communications Consultant; Sherry Taylor, Coordinator for Indianapolis Fire Department Emergency Communications; and Kim Ostin, Sterling Heights Police Department Communications (retired)
Recorded January 22, 2020
Cost: Free for everyone

9-1-1 Beyond the Call: Getting the Big Picture
Presenters: Patrick Botz, Director of Engagement, NICE Public Safety and co-author of ‘The High Performing PSAP’ guidebook, and Jason E. Kern, CPE, Executive Director Southeast Emergency Communications (SEECOM) in Illinois
Sponsored by NICE
Recorded December 5, 2019
Cost: Free for members; $59 for non-members

LMR to LTE: Best Practices to Ensure Ongoing Public Safety Interoperability
Presenter: Steve Devine, Director of Strategy & Policy, AT&T FirstNet Program, AT&T
Sponsored by FirstNet Built With AT&T
Recorded November 20, 2019
Cost: Free for members; $59 for non-members

Beyond Location: Trends in Additional Emergency Data
Presenters: Jonathan Jones, Operations Manager, Athens-Clarke County Communications Bureau; Tom Guthrie, VP of Public Safety Operations, RapidSOS; Tracy Eldridge, Public Safety Community Engagement Manager, RapidSOS
Sponsored by RapidSOS
Recorded October 8, 2019
Cost: Free for members; $59 for non-members

Deploying NG9-1-1 in the Cloud: The Truths, Myths & Best Practices
Presenters: Stephen Ashurkoff, Director, Comtech Safety & Security Technologies, and William Mikucki, Director of Engineering and Operations, Comtech Safety & Security Technologies
Sponsored by Comtech Safety & Security Technologies
Recorded September 25, 2019
Cost: Free for members; $59 for non-members

Leveraging Your Data to Optimize Incident Reconstruction & Response
Presenters: Melissa Saggau, Westminster PD 911 Center Supervisor, and Patrick Botz, Director of Engagement, NICE Public Safety
Sponsored by NICE
Recorded June 25, 2019
Cost: Free for members; $59 for non-members

How to Enable Next Generation Emergency Services
Presenter: Fabricio Velez, Public Sector Solution Architect, Nokia
Sponsored by Nokia
Recorded June 12, 2019
Cost: Free for members; $59 for non-members

Video in the ECC: Lessons and Learnings From Early Adopters
Presenters: Chad Labree, Global Director of Customer Success, Carbyne, and Brett Trainor, Director of Marketing, Carbyne
Sponsored by Carbyne
Recorded June 5, 2019
Cost: Free for members; $59 for non-members

Emergency Communications Center Performance Metrics & Reporting Best Practices
Presenters:  Patrick Botz, NICE Public Safety, and Keith Flewelling, MBA, ENP, Thurston 9-1-1 Communications
Sponsored by NICE
Recorded March 28, 2019
Cost: Free for members; $59 for non-members

Time Management: Plan Ahead or Fall Behind!
Presenters: APCO Institute
Recorded November 15, 2018
Cost: Free for members; $59 for non-members

Setting Goals: A Goal Without a Plan Is Just a Wish!
Presenters: APCO Institute
Recorded September 20, 2018
Cost: Free for members; $59 for non-members

Getting Text-to-911 Right: Implementation, Recording and Quality Assurance Best Practices
Presenters: Anita Pitt and Patrick Botz
Sponsored by NICE
Cost: Free for members; $59 for non-members

Mentoring in the Comm Center: From Fledgling to High Flyer
Presenters: APCO Institute
Recorded July 19, 2018
Cost: Free for members; $59 for non-members

Career Planning: It’s Not Just a Job
Presenters: APCO Institute
Recorded May 17, 2018
Cost: Free for members; $59 for non-members

Writing Effective Policy for the Comm Center: The ABCs and 123s
Presenter: Sheila Hanna
Recorded March 15, 2018
Cost: Free for members; $59 for non-members

The Impact of NG9-1-1 and FirstNet on PSAP Operations
Presenters: Patrick Botz and Jeff Wobbleton, ENP
Sponsored by NICE
Recorded March 1, 2018
Cost: Free for Members; $59 for Non-Members

Active Listening: Can You Hear Me Now
Presenters: APCO International staff
Recorded January 18, 2018
Cost: Free for members; $59 for non-members

Understanding Crisis Text Line and Protocols for PSAP Referrals
Presenters: Michael Spath and Garrett Shotwell
Cost: Free for APCO members; $59 for non-members

360° Situational Awareness: Using Imagery to Support Operations Inside & Out
Presenters: Christopher Tarantino, MEP CMCP and Heidi McIntosh
Sponsored by EagleView
Cost: Free for Members; $59 for Non-Members

Measuring the PSAP Performance Metrics That Matter
Presenters: Patrick Botz, Jody Meiman and Barry Furey
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

PSAP Interoperability: Lessons Learned and Best Practices From Industry Experts
Presenters: Tim Hannah, Rob Oesch, Alex Richardson, John Whitehead
Sponsored by Hexagon Safety and Infrastructure
Cost: Free for Members; $59 for Non-Members

Active Shooter Series – Part 2: Pulse Nightclub Shooting: The View From the PSAP
Presenters: Paul Riordan, Matt King and Bryan Rintoul
Sponsored by Tyler Technologies
Cost: Free for Members; $25 for Non-Members

Public Safety Quality Assurance Best Practices, Tips and Tools
Presenters: Patrick Botz, Sherrill Ornberg and Nathan Lee
Sponsored by NICE
Cost: Free for Members; $25 for Non-Members

Social Media and Public Safety Communications: The Positive and the Negative
Presenter: Debbie Gailbreath, APCO Institute Adjunct Instructor
Cost: $59 for Members, $79 for Non-Members

TDM Transition to Ethernet for Public Safety With Cybersecurity in Mind
Presenters: Art Clomera, Dan Havens, Mike Hoover and Ronnie Bustamante
Sponsored by IPKeys
Cost: Free for Members; $25 for Non-Members

Aging in the Communications Center
Presenter: Maureen Will, RPL, Director of Communications for the Newtown Emergency Communications Center, Newtown, CT
Sponsored by Avtec
Cost: Free for Members; $25 for Non-Members

Evaluating NG9-1-1 Voice and Radio Solutions
Presenter: Patti Kelly, Director, Whitcom 9-1-1 Communications Center
Sponsored by Higher Ground and Avtec
Cost: Free for Members; $25 for Non-Members

Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident
Presenter: Matt Shenk
Cost: $59 for Members, $79 for Non-Members

Reclassifying Public Safety Telecommunicators as "Protective" Occupations
Presenters: Jeff Cohen and Mark Reddish
Cost: Free

Free - APCO-AFC's FCC Part 90 Webinar Series  (Recordings)

These six recorded webinars provide valuable information for Part 90 licensees and are designed to help agencies and in particular two-way radio shops become more familiar with FCC licensing and coordination procedures. No CEU's are available for these webinars.

FCC Form 601 – Completing the Official Application for Your Radio Station License
View recording

Radio Frequency Interference Resolution and How APCO Can Help
View recording

Introduction to the New CAPRAD System for 700MHz and 800MHz NPSPAC Applications
View recording

Part 90 Frequency Coordination Procedures 
View recording

Overview of FCC's Universal Licensing System (ULS)
View PowerPoint with Notes

Managing Your FCC License & Antenna Structure Registrations
View recording

Professional Development Series from APCO's Annual Conference

Successful Strategies for Better Employee Engagement
Presenter: Doug Showalter
Cost: Free for members; $59 for non-members

How to Write Effective SOP's to Fit Your Agency and Partner Needs
Presenter: Danny Murray
Cost: Free for members; $59 for non-members

Developing a Learning Culture Through Employee Accountability
Presenter: Ryan DesJardins
Cost: Free for members; $59 for non-members

Leading for Influence: It Matters What You Choose Each Day
Presenter: Kimberly Miller
Cost: Free for members; $59 for non-members

Coaching and Mentoring for Comm Center Success: How You Say It Matters
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

Critical Incident Training
Presenter: Regina Cochran
Cost: Free for members; $59 for non-members

Mindfulness and 911 Operations Employees - Changing the Culture in 911 - For Real
Presenters: Representatives from BeMindful and Police Research Foundation
Cost: Free for members; $59 for non-members

0% Turnover: How the Best 911 Leaders Keep their Best Employees
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

One Common Goal: People Oriented PSAP Leadership
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

Compassion Fatigue: When Dispatching Becomes Too Much
Presenter: Kimberly Miller
Cost: Free for members; $59 for non-members

Organizational and Cultural Change: It Takes Grit!
Presenter: Holly Downs
Cost: Free for members; $59 for non-members

Staffing, Retention and Training: APCO Programs to Help You Succeed
Presenters: Steve Leese, Rick Thomas
Cost: $59 for Members, $79 for Non-Members

How to Improve What You Say and How You Say It
Presenter:Jeryl Lynn Brown Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Developing a Social Media Policy Workshop
Presenter: Tina Chaffin
Cost: $59 for Members, $79 for Non-Members

Documentation 101 - If It Wasn't Written, It Wasn't Done 
Presenter: Crystal McDuffie, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Communications Center Karma: Making a Difference in Your Center
Presenter: Jeryl Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Are You a Shepherd or a Wolf? The Way of the Shepherd
Monica Corbin-Simon, RPL
Cost: $59 for Members, $79 for Non-Members