Chat with us, powered by LiveChat Skip to content

Webinars and Recordings

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CEUs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.


Upcoming Live Webinars - Free for APCO members

APCO Standards in Action: Help Us Help You! | Jan. 22, 2020

January 22, 2020 | 1:00 – 2:00 p.m.
Free for members and non-members
Presenter: Bud Hicks, 9-1-1 Director, Grundy County 9-1-1
This webinar will explore the history of the Standards Development Committee, the process by which standards are created, who should be using them, specific examples of how they have helped agencies overcome challenges, and how you can get involved in the process.

LMR to LTE: Best Practices to Ensure Ongoing Public Safety Interoperability | Nov. 20, 2019

November 20, 2019 | 1:00 – 2:00 p.m.
Free for members | $59 for non-members
Presenter: Steve Devine, Director of Strategy & Policy, AT&T FirstNet Program, AT&T
Sponsored by
FirstNet, Built with AT&T, will provide an update on the ongoing LMR to LTE transition in the public safety industry. During the webinar, Steve will discuss the many benefits associated with implementing LMR to LTE as well as provide information on the variety of ways you can establish LMR to LTE push-to-talk. Additionally, new products that can make the LMR to LTE transition easier for agencies operating any type of radio system will be highlighted.


Recorded Webinars

Beyond Location: Trends in Additional Emergency Data
Presenters: Jonathan Jones, Operations Manager, Athens-Clarke County Communications Bureau; Tom Guthrie, VP of Public Safety Operations, RapidSOS; Tracy Eldridge, Public Safety Community Engagement Manager, RapidSOS
Sponsored by RapidSOS
Cost: Free for members; $59 for non-members

Deploying NG9-1-1 in the Cloud: The Truths, Myths & Best Practices
Presenters: Stephen Ashurkoff, Director, Comtech Safety & Security Technologies, and William Mikucki, Director of Engineering and Operations, Comtech Safety & Security Technologies
Sponsored by Comtech Safety & Security Technologies
Cost: Free for members; $59 for non-members

Leveraging Your Data to Optimize Incident Reconstruction & Response
Presenters: Melissa Saggau, Westminster PD 911 Center Supervisor, and Patrick Botz, Director of Engagement, NICE Public Safety
Sponsored by Nice
Cost: Free for members; $59 for non-members

How to Enable Next Generation Emergency Services
Presenter: Fabricio Velez, Public Sector Solution Architect, Nokia
Sponsored by Nokia
Cost: Free for members; $59 for non-members

Video in the ECC: Lessons and Learnings From Early Adopters
Presenters: Chad Labree, Global Director of Customer Success, Carbyne, and Brett Trainor, Director of Marketing, Carbyne
Sponsored by Carbyne
Cost: Free for members; $59 for non-members

Emergency Communications Center Performance Metrics & Reporting Best Practices
Presenters:  Patrick Botz, NICE Public Safety, and Keith Flewelling, MBA, ENP, Thurston 9-1-1 Communications
Sponsored by NICE
Cost: Free for members; $59 for non-members

Time Management: Plan Ahead or Fall Behind!
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Setting Goals: A Goal Without a Plan Is Just a Wish!
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Getting Text-to-911 Right: Implementation, Recording and Quality Assurance Best Practices
Presenters: Anita Pitt and Patrick Botz
Sponsored by NICE
Cost: Free for members; $59 for non-members

Mentoring in the Comm Center: From Fledgling to High Flyer
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Career Planning: It’s Not Just a Job
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Writing Effective Policy for the Comm Center: The ABCs and 123s
Presenter: Sheila Hanna
Cost: Free for members; $59 for non-members

The Impact of NG9-1-1 and FirstNet on PSAP Operations
Presenters: Patrick Botz and Jeff Wobbleton, ENP
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

Active Listening: Can You Hear Me Now
Presenters: APCO International staff
Cost: Free for members; $59 for non-members

Understanding Crisis Text Line and Protocols for PSAP Referrals
Presenters: Michael Spath and Garrett Shotwell
Cost: Free for APCO members; $59 for non-members

360° Situational Awareness: Using Imagery to Support Operations Inside & Out
Presenters: Christopher Tarantino, MEP CMCP and Heidi McIntosh
Sponsored by EagleView
Cost: Free for Members; $59 for Non-Members

Measuring the PSAP Performance Metrics That Matter
Presenters: Patrick Botz, Jody Meiman and Barry Furey
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

PSAP Interoperability: Lessons Learned and Best Practices From Industry Experts
Presenters: Tim Hannah, Rob Oesch, Alex Richardson, John Whitehead
Sponsored by Hexagon Safety and Infrastructure
Cost: Free for Members; $59 for Non-Members

Active Shooter Series – Part 2: Pulse Nightclub Shooting: The View From the PSAP
Presenters: Paul Riordan, Matt King and Bryan Rintoul
Sponsored by Tyler Technologies
Cost: Free for Members; $25 for Non-Members

Public Safety Quality Assurance Best Practices, Tips and Tools
Presenters: Patrick Botz, Sherrill Ornberg and Nathan Lee
Sponsored by NICE
Cost: Free for Members; $25 for Non-Members

Social Media and Public Safety Communications: The Positive and the Negative
Presenter: Debbie Gailbreath, APCO Institute Adjunct Instructor
Cost: $59 for Members, $79 for Non-Members

TDM Transition to Ethernet for Public Safety With Cybersecurity in Mind
Presenters: Art Clomera, Dan Havens, Mike Hoover and Ronnie Bustamante
Sponsored by IPKeys
Cost: Free for Members; $25 for Non-Members

Aging in the Communications Center
Presenter: Maureen Will, RPL, Director of Communications for the Newtown Emergency Communications Center, Newtown, CT
Sponsored by Avtec
Cost: Free for Members; $25 for Non-Members

Evaluating NG9-1-1 Voice and Radio Solutions
Presenter: Patti Kelly, Director, Whitcom 9-1-1 Communications Center
Sponsored by Higher Ground and Avtec
Cost: Free for Members; $25 for Non-Members

Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident
Presenter: Matt Shenk
Cost: $59 for Members, $79 for Non-Members

Reclassifying Public Safety Telecommunicators as "Protective" Occupations
Presenters: Jeff Cohen and Mark Reddish
Cost: Free

Free - APCO-AFC's FCC Part 90 Webinar Series  (Recordings)

These six recorded webinars provide valuable information for Part 90 licensees and are designed to help agencies and in particular two-way radio shops become more familiar with FCC licensing and coordination procedures. No CEU's are available for these webinars.

FCC Form 601 – Completing the Official Application for Your Radio Station License
View recording

Radio Frequency Interference Resolution and How APCO Can Help
View recording

Introduction to the New CAPRAD System for 700MHz and 800MHz NPSPAC Applications
View recording

Part 90 Frequency Coordination Procedures 
View recording

Overview of FCC's Universal Licensing System (ULS)
View PowerPoint with Notes

Managing Your FCC License & Antenna Structure Registrations
View recording

Professional Development Series from APCO's Annual Conference

Critical Incident Training
Presenter: Regina Cochran
Cost: Cost: Free for members; $59 for non-members

Mindfulness and 911 Operations Employees - Changing the Culture in 911 - For Real
Presenters: Representatives from BeMindful and Police Research Foundation
Cost: Free for members; $59 for non-members

0% Turnover: How the Best 911 Leaders Keep their Best Employees
Presenter: Adam Timm
Cost: Cost: Free for members; $59 for non-members

One Common Goal: People Oriented PSAP Leadership
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

Compassion Fatigue: When Dispatching Becomes Too Much
Presenter: Kimberly Miller
Cost: Free for members; $59 for non-members

Organizational and Cultural Change: It Takes Grit!
Presenter: Holly Downs
Cost: Free for members; $59 for non-members

Staffing, Retention and Training: APCO Programs to Help You Succeed
Presenters: Steve Leese, Rick Thomas
Cost: $59 for Members, $79 for Non-Members

How to Improve What You Say and How You Say It
Presenter:Jeryl Lynn Brown Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Developing a Social Media Policy Workshop
Presenter: Tina Chaffin
Cost: $59 for Members, $79 for Non-Members

Documentation 101 - If It Wasn't Written, It Wasn't Done 
Presenter: Crystal McDuffie, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Communications Center Karma: Making a Difference in Your Center
Presenter: Jeryl Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Are You a Shepherd or a Wolf? The Way of the Shepherd
Monica Corbin-Simon, RPL
Cost: $59 for Members, $79 for Non-Members