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Webinars and Recordings

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CEUs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.


Upcoming Live Webinars - Free for APCO members

Emergency Communications Center Performance Metrics & Reporting Best Practices

Sponsored by 
March 28, 2019 | 1 p.m. – 2 p.m. ET Presented by Patrick Botz, NICE Public Safety, and Keith Flewelling, MBA, ENP, Thurston 9-1-1 Communications
Today, emergency communications center (ECC) managers have to pull data from many different systems to compile metrics, and for all the manual effort, they often lack the timely and in-depth insight needed to make real operational improvements. How do you know your ECC is measuring and tracking the right metrics? And is there a better way to do it? In this session, we’ll share best practices on the ‘what, why and how’ of creating and measuring ECC key performance indicators (KPIs) and reveal results from a recent nationwide ECC performance metrics & reporting benchmarking survey.
 
Participants will get:
 
  • An introduction to the new APCO KPI Workgroup, its goals and progress.
  • Summary and interpretation of results from a nationwide ECC performance metrics benchmarking survey of 911 centers.
  • Best practices on how to significantly reduce the work involved in compiling and tracking performance metrics.
  • An understanding of how their ECC can benefit from sharper operational insights by using innovative technology to break down silos and bring data together.
  • Tips on what to look for in their next performance reporting solution.
 
Participants will also receive a complimentary copy of NICE’s Public Safety Performance Metrics & Reporting Benchmark Study Results Report which will enable them to benchmark how their agency compares to other 9-1-1 centers in the following key areas: frequency of and time spent compiling performance reports, biggest reporting challenges, and most important performance metrics.
 
REGISTER


Free - APCO-AFC's FCC Part 90 Webinar Series  

These six webinars will provide valuable information for Part 90 licensees and are designed to help agencies and in particular two-way radio shops become more familiar with FCC licensing and coordination procedures. No CEU's are available for these webinars.

FCC Form 601 – Completing the Official Application for Your Radio Station License
View recording
Presented by Rossana Sepulveda

Radio Frequency Interference Resolution and How APCO Can Help
View recording
Presented by Katherine Reynolds

Introduction to the New CAPRAD System for 700MHz and 800MHz NPSPAC Applications
View recording
Presented by Amanda Bredstrup

Part 90 Frequency Coordination Procedures 
View recording
Presented by Amanda Bredstrup

Overview of FCC's Universal Licensing System (ULS)
April 25, 2019 | 2:00-3:00 p.m. ET
Presented by Carol DiCaro

Managing Your FCC License & Antenna Structure Registrations
June 27, 2019 | 2:00-3:00 p.m. ET
Presented by Judy Stone

Recorded Webinars

Time Management: Plan Ahead or Fall Behind!
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Setting Goals: A Goal Without a Plan Is Just a Wish!
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Getting Text-to-911 Right: Implementation, Recording and Quality Assurance Best Practices
Presenters: Anita Pitt and Patrick Botz
Sponsored by NICE
Cost: Free for members; $59 for non-members

Mentoring in the Comm Center: From Fledgling to High Flyer
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Career Planning: It’s Not Just a Job
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Writing Effective Policy for the Comm Center: The ABCs and 123s
Presenter: Sheila Hanna
Cost: Free for members; $59 for non-members

The Impact of NG9-1-1 and FirstNet on PSAP Operations
Presenters: Patrick Botz and Jeff Wobbleton, ENP
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

Active Listening: Can You Hear Me Now
Presenters: APCO International staff
Cost: Free for members; $59 for non-members

Understanding Crisis Text Line and Protocols for PSAP Referrals
Presenters: Michael Spath and Garrett Shotwell
Cost: Free for APCO members; $59 for non-members

360° Situational Awareness: Using Imagery to Support Operations Inside & Out
Presenters: Christopher Tarantino, MEP CMCP and Heidi McIntosh
Sponsored by EagleView
Cost: Free for Members; $59 for Non-Members

Measuring the PSAP Performance Metrics That Matter
Presenters: Patrick Botz, Jody Meiman and Barry Furey
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

PSAP Interoperability: Lessons Learned and Best Practices From Industry Experts
Presenters: Tim Hannah, Rob Oesch, Alex Richardson, John Whitehead
Sponsored by Hexagon Safety and Infrastructure
Cost: Free for Members; $59 for Non-Members

Active Shooter Series – Part 2: Pulse Nightclub Shooting: The View From the PSAP
Presenters: Paul Riordan, Matt King and Bryan Rintoul
Sponsored by Tyler Technologies
Cost: Free for Members; $25 for Non-Members

Public Safety Quality Assurance Best Practices, Tips and Tools
Presenters: Patrick Botz, Sherrill Ornberg and Nathan Lee
Sponsored by NICE
Cost: Free for Members; $25 for Non-Members

Social Media and Public Safety Communications: The Positive and the Negative
Presenter: Debbie Gailbreath, APCO Institute Adjunct Instructor
Cost: $59 for Members, $79 for Non-Members

TDM Transition to Ethernet for Public Safety With Cybersecurity in Mind
Presenters: Art Clomera, Dan Havens, Mike Hoover and Ronnie Bustamante
Sponsored by IPKeys
Cost: Free for Members; $25 for Non-Members

Aging in the Communications Center
Presenter: Maureen Will, RPL, Director of Communications for the Newtown Emergency Communications Center, Newtown, CT
Sponsored by Avtec
Cost: Free for Members; $25 for Non-Members

Evaluating NG9-1-1 Voice and Radio Solutions
Presenter: Patti Kelly, Director, Whitcom 9-1-1 Communications Center
Sponsored by Higher Ground and Avtec
Cost: Free for Members; $25 for Non-Members

Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident
Presenter: Matt Shenk
Cost: $59 for Members, $79 for Non-Members

Reclassifying Public Safety Telecommunicators as "Protective" Occupations
Presenters: Jeff Cohen and Mark Reddish
Cost: Free

Bullying in the Workplace
Presenter: Dorothy Cave, APCO EMD Program Manager
Cost: $59 for Members, $79 for Non-Members

The Telecommunicator's Role as a SWAT Tactical Dispatcher
Presenter: Christine Burke Massengale, Training & Quality Assurance Specialist
Cost: $59 for Members, $79 for Non-Members

Dispatch Danger Zones
Presenter: Angela Bowen, RPL, Georgia Public Safety Training
Cost: Free

The Incredible Journey of Your License Application
AFC - APCO's Spectrum Management
Cost: Free

Unwrapping SpectrumWatch: Hints & Tips for Submitting Your Form 601
AFC - APCO's Spectrum Management
Cost: Free

Understanding Your FCC Radio Station License
AFC - APCO's Spectrum Management
Cost: Free


Professional Development Series from APCO's Annual Conference

Critical Incident Training
Presenter: Regina Cochran
Cost: Cost: Free for members; $59 for non-members

Mindfulness and 911 Operations Employees - Changing the Culture in 911 - For Real
Presenters: Representatives from BeMindful and Police Research Foundation
Cost: Free for members; $59 for non-members

0% Turnover: How the Best 911 Leaders Keep their Best Employees
Presenter: Adam Timm
Cost: Cost: Free for members; $59 for non-members

One Common Goal: People Oriented PSAP Leadership
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

Compassion Fatigue: When Dispatching Becomes Too Much
Presenter: Kimberly Miller
Cost: Free for members; $59 for non-members

Organizational and Cultural Change: It Takes Grit!
Presenter: Holly Downs
Cost: Free for members; $59 for non-members

Staffing, Retention and Training: APCO Programs to Help You Succeed
Presenters: Steve Leese, Rick Thomas
Cost: $59 for Members, $79 for Non-Members

How to Improve What You Say and How You Say It
Presenter:Jeryl Lynn Brown Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Developing a Social Media Policy Workshop
Presenter: Tina Chaffin
Cost: $59 for Members, $79 for Non-Members

Documentation 101 - If It Wasn't Written, It Wasn't Done 
Presenter: Crystal McDuffie, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Communications Center Karma: Making a Difference in Your Center
Presenter: Jeryl Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Are You a Shepherd or a Wolf? The Way of the Shepherd
Monica Corbin-Simon, RPL
Cost: $59 for Members, $79 for Non-Members