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Webinars and Recordings

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CEUs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.


Upcoming Live Webinars - Free for APCO members

Video in the ECC: Lessons and Learnings From Early Adopters

Sponsored by 
June 5, 2019 | 1 p.m. – 2 p.m. ET
Presented by Chad Labree, Global Director of Customer Success, Carbyne, and Brett Trainor, Director of Marketing, Carbyne
 
The entry of video and other multimedia into the ECC workflow is one of the most discussed changes being ushered in by Next Generation 9-1-1. How will it be used? How can we protect public safety telecommunicators? What needs to be considered as we think about adding video to the screens of call takers?
 
Carbyne has been providing smartphone-sourced video to ECCs around the world for over 18 months as part of their leading edge NG9-1-1 call handling solutions. Working closely with early adopters of NG9-1-1 technology, they have gained a number of insights that will be relevant for anyone currently thinking about how NG9-1-1 will change their PSAP, and how they should prepare for those changes.
 
To learn more about best practices for, and addressing the concerns about video in the ECC, join 19 -year ECC veteran Chad Labree and Carbyne’s Director of Marketing, Brett Trainor, for “Video in the ECC: Lessons and Learnings from Early Adopters.”
 
REGISTER

How to Enable Next Generation Emergency Services

Sponsored by 
logo

June 12, 2019 | 1 p.m. – 2 p.m. ET
Presented by Fabricio Velez, Public Sector Solution Architect, Nokia

With today’s growing public safety challenges, an emergency response system based on voice only is no longer adequate to meet intensified demands. Transitioning to a more multimedia-centric approach provides more advanced tools and information for resolving incidents. One crucial advantage is that global standardized IP-based technologies enable Total Conversation between citizens, PSAPs and first responders (FRs), using simultaneous voice, video, real-time text and other multimedia communications services.

These new types of information can help first responders increase their situational awareness and solve incidents faster — when every second counts.

This webinar will discuss:

  • Different paths for evolving from legacy 9-1-1 to all-IP based emergency communications systems (NG9-1-1)
  • What this transformation means for PSAPs, first responders and citizens, as well as society
  • How different regions are progressing when it comes to emergency communications services modernization


Free - APCO-AFC's FCC Part 90 Webinar Series  

These six webinars will provide valuable information for Part 90 licensees and are designed to help agencies and in particular two-way radio shops become more familiar with FCC licensing and coordination procedures. No CEU's are available for these webinars.

LIVE

Managing Your FCC License & Antenna Structure Registrations
June 27, 2019 | 2:00-3:00 p.m. ET
Presented by Judy Stone

RECORDED

FCC Form 601 – Completing the Official Application for Your Radio Station License
View recording
Presented by Rossana Sepulveda

Radio Frequency Interference Resolution and How APCO Can Help
View recording
Presented by Katherine Reynolds

Introduction to the New CAPRAD System for 700MHz and 800MHz NPSPAC Applications
View recording
Presented by Amanda Bredstrup

Part 90 Frequency Coordination Procedures 
View recording
Presented by Amanda Bredstrup

Overview of FCC's Universal Licensing System (ULS)
View PowerPoint with Notes
Presented by Carol DiCaro

Recorded Webinars

Emergency Communications Center Performance Metrics & Reporting Best Practices
Presenters:  Patrick Botz, NICE Public Safety, and Keith Flewelling, MBA, ENP, Thurston 9-1-1 Communications
Sponsored by NICE
Cost: Free for members; $59 for non-members

Time Management: Plan Ahead or Fall Behind!
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Setting Goals: A Goal Without a Plan Is Just a Wish!
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Getting Text-to-911 Right: Implementation, Recording and Quality Assurance Best Practices
Presenters: Anita Pitt and Patrick Botz
Sponsored by NICE
Cost: Free for members; $59 for non-members

Mentoring in the Comm Center: From Fledgling to High Flyer
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Career Planning: It’s Not Just a Job
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Writing Effective Policy for the Comm Center: The ABCs and 123s
Presenter: Sheila Hanna
Cost: Free for members; $59 for non-members

The Impact of NG9-1-1 and FirstNet on PSAP Operations
Presenters: Patrick Botz and Jeff Wobbleton, ENP
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

Active Listening: Can You Hear Me Now
Presenters: APCO International staff
Cost: Free for members; $59 for non-members

Understanding Crisis Text Line and Protocols for PSAP Referrals
Presenters: Michael Spath and Garrett Shotwell
Cost: Free for APCO members; $59 for non-members

360° Situational Awareness: Using Imagery to Support Operations Inside & Out
Presenters: Christopher Tarantino, MEP CMCP and Heidi McIntosh
Sponsored by EagleView
Cost: Free for Members; $59 for Non-Members

Measuring the PSAP Performance Metrics That Matter
Presenters: Patrick Botz, Jody Meiman and Barry Furey
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

PSAP Interoperability: Lessons Learned and Best Practices From Industry Experts
Presenters: Tim Hannah, Rob Oesch, Alex Richardson, John Whitehead
Sponsored by Hexagon Safety and Infrastructure
Cost: Free for Members; $59 for Non-Members

Active Shooter Series – Part 2: Pulse Nightclub Shooting: The View From the PSAP
Presenters: Paul Riordan, Matt King and Bryan Rintoul
Sponsored by Tyler Technologies
Cost: Free for Members; $25 for Non-Members

Public Safety Quality Assurance Best Practices, Tips and Tools
Presenters: Patrick Botz, Sherrill Ornberg and Nathan Lee
Sponsored by NICE
Cost: Free for Members; $25 for Non-Members

Social Media and Public Safety Communications: The Positive and the Negative
Presenter: Debbie Gailbreath, APCO Institute Adjunct Instructor
Cost: $59 for Members, $79 for Non-Members

TDM Transition to Ethernet for Public Safety With Cybersecurity in Mind
Presenters: Art Clomera, Dan Havens, Mike Hoover and Ronnie Bustamante
Sponsored by IPKeys
Cost: Free for Members; $25 for Non-Members

Aging in the Communications Center
Presenter: Maureen Will, RPL, Director of Communications for the Newtown Emergency Communications Center, Newtown, CT
Sponsored by Avtec
Cost: Free for Members; $25 for Non-Members

Evaluating NG9-1-1 Voice and Radio Solutions
Presenter: Patti Kelly, Director, Whitcom 9-1-1 Communications Center
Sponsored by Higher Ground and Avtec
Cost: Free for Members; $25 for Non-Members

Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident
Presenter: Matt Shenk
Cost: $59 for Members, $79 for Non-Members

Reclassifying Public Safety Telecommunicators as "Protective" Occupations
Presenters: Jeff Cohen and Mark Reddish
Cost: Free

Bullying in the Workplace
Presenter: Dorothy Cave, APCO EMD Program Manager
Cost: $59 for Members, $79 for Non-Members

The Telecommunicator's Role as a SWAT Tactical Dispatcher
Presenter: Christine Burke Massengale, Training & Quality Assurance Specialist
Cost: $59 for Members, $79 for Non-Members

Dispatch Danger Zones
Presenter: Angela Bowen, RPL, Georgia Public Safety Training
Cost: Free

The Incredible Journey of Your License Application
AFC - APCO's Spectrum Management
Cost: Free

Unwrapping SpectrumWatch: Hints & Tips for Submitting Your Form 601
AFC - APCO's Spectrum Management
Cost: Free

Understanding Your FCC Radio Station License
AFC - APCO's Spectrum Management
Cost: Free


Professional Development Series from APCO's Annual Conference

Critical Incident Training
Presenter: Regina Cochran
Cost: Cost: Free for members; $59 for non-members

Mindfulness and 911 Operations Employees - Changing the Culture in 911 - For Real
Presenters: Representatives from BeMindful and Police Research Foundation
Cost: Free for members; $59 for non-members

0% Turnover: How the Best 911 Leaders Keep their Best Employees
Presenter: Adam Timm
Cost: Cost: Free for members; $59 for non-members

One Common Goal: People Oriented PSAP Leadership
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

Compassion Fatigue: When Dispatching Becomes Too Much
Presenter: Kimberly Miller
Cost: Free for members; $59 for non-members

Organizational and Cultural Change: It Takes Grit!
Presenter: Holly Downs
Cost: Free for members; $59 for non-members

Staffing, Retention and Training: APCO Programs to Help You Succeed
Presenters: Steve Leese, Rick Thomas
Cost: $59 for Members, $79 for Non-Members

How to Improve What You Say and How You Say It
Presenter:Jeryl Lynn Brown Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Developing a Social Media Policy Workshop
Presenter: Tina Chaffin
Cost: $59 for Members, $79 for Non-Members

Documentation 101 - If It Wasn't Written, It Wasn't Done 
Presenter: Crystal McDuffie, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Communications Center Karma: Making a Difference in Your Center
Presenter: Jeryl Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Are You a Shepherd or a Wolf? The Way of the Shepherd
Monica Corbin-Simon, RPL
Cost: $59 for Members, $79 for Non-Members