Webinars and Recordings

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CEUs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.


Upcoming Live Webinars - Free for APCO members

Getting Text-to-911 Right: Implementation, Recording and Quality Assurance Best Practices – June 27, 2018

With more than 1,000 PSAPs across the U.S. currently able to receive 9-1-1 texts, and more being added every day, chances are if your 9-1-1 center isn’t text-to-911 capable, it soon will be. So you’ve upgraded to the latest NG9-1-1 call handling system, and trained your telecommunicators to handle texts. Think you’re ready? Think again!

As you roll out text-to-911 you’ll need to be able to record, reproduce and review these communications for investigations, attorney requests, and to ensure quality service. In this webinar, text-to-911 trailblazer and BVCOG 9-1-1 program manager Anita Pitt, and Patrick Botz, co-author of the book The High Performing PSAP: Next Generation 9-1-1 and Quality Assurance Best Practices, will explain what you need to do to get ready. They’ll share:

  • Best practices for implementing Text-to-911
  • Options for recording 9-1-1 texts, and why relying on basic text handling logs is not enough
  • How to avoid the pitfalls of short-term solutions by deploying a recording system that complies with the i3 standards
  • Tips for evaluating your telecommunicators’ handling of 9-1-1 text messages, and much more!

Sponsored by:


Presenters: BVCOG 9-1-1 program manager Anita Pitt, and Patrick Botz, co-author of the book The High Performing PSAP: Next Generation 9-1-1 and Quality Assurance Best Practices,

This webinar is worth one CDE.

Cost: Free for members; $59 for non-members

Register

Mentoring in the Comm Center: From Fledgling to High Flyer – July 18, 2018

July 19, 2018
1:00-2:00 p.m. ET

This webinar will explore the following topics:

  • What is mentoring
  • The benefits of a mentoring program
  • The seven common mistakes of a mentoring program and how to avoid them
  • Mentoring misconceptions
  • Tips for creating a mentoring program

Cost: Free for members; $59 for non-members

Register

Setting Goals: A Goal Without a Plan Is Just a Wish! – September 20, 2018

September 20, 2018
1:00-2:00 p.m. ET

This webinar will explore the following topics:

  • The fundamentals of goal setting
  • The benefits of setting goals
  • The process of setting goals
  • How goals vary by nature
  • How to align and cascade goals
  • What SMART goals are
  • The goal implementation process
  • The assessment of goal attainment

Cost: Free for members; $59 for non-members

Register

Time Management: Plan Ahead or Fall Behind! – Nov. 15, 2018

November 15, 2018
1:00-2:00 p.m. ET

This webinar will explore the following topics:

  • The fundamentals of time management
  • The importance of tracking your use of time
  • The importance of prioritizing your tasks
  • The importance of delegating tasks to others
  • The pitfalls of multitasking
  • Steps to take to avoid procrastination
  • The use of goals in time management

This webinar is worth one CDE.

Cost: Free for members; $59 for non-members

Register


Recorded Webinars

Career Planning: It’s Not Just a Job
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Writing Effective Policy for the Comm Center: The ABCs and 123s
Presenter: Sheila Hanna
Cost: Free for members; $59 for non-members

The Impact of NG9-1-1 and FirstNet on PSAP Operations
Presenters: Patrick Botz and Jeff Wobbleton, ENP
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

Active Listening: Can You Hear Me Now
Presenters: APCO International staff
Cost: Free for members; $59 for non-members

Understanding Crisis Text Line and Protocols for PSAP Referrals
Presenters: Michael Spath and Garrett Shotwell
Cost: Free for APCO members; $59 for non-members

360° Situational Awareness: Using Imagery to Support Operations Inside & Out
Presenters: Christopher Tarantino, MEP CMCP and Heidi McIntosh
Sponsored by EagleView
Cost: Free for Members; $59 for Non-Members

Measuring the PSAP Performance Metrics That Matter
Presenters: Patrick Botz, Jody Meiman and Barry Furey
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

PSAP Interoperability: Lessons Learned and Best Practices From Industry Experts
Presenters: Tim Hannah, Rob Oesch, Alex Richardson, John Whitehead
Sponsored by Hexagon Safety and Infrastructure
Cost: Free for Members; $59 for Non-Members

Active Shooter Series – Part 2: Pulse Nightclub Shooting: The View From the PSAP
Presenters: Paul Riordan, Matt King and Bryan Rintoul
Sponsored by Tyler Technologies
Cost: Free for Members; $25 for Non-Members

Public Safety Quality Assurance Best Practices, Tips and Tools
Presenters: Patrick Botz, Sherrill Ornberg and Nathan Lee
Sponsored by NICE
Cost: Free for Members; $25 for Non-Members

Social Media and Public Safety Communications: The Positive and the Negative
Presenter: Debbie Gailbreath, APCO Institute Adjunct Instructor
Cost: $59 for Members, $79 for Non-Members

TDM Transition to Ethernet for Public Safety With Cybersecurity in Mind
Presenters: Art Clomera, Dan Havens, Mike Hoover and Ronnie Bustamante
Sponsored by IPKeys
Cost: Free for Members; $25 for Non-Members

Aging in the Communications Center
Presenter: Maureen Will, RPL, Director of Communications for the Newtown Emergency Communications Center, Newtown, CT
Sponsored by Avtec
Cost: Free for Members; $25 for Non-Members

Evaluating NG9-1-1 Voice and Radio Solutions
Presenter: Patti Kelly, Director, Whitcom 9-1-1 Communications Center
Sponsored by Higher Ground and Avtec
Cost: Free for Members; $25 for Non-Members

Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident
Presenter: Matt Shenk
Cost: $59 for Members, $79 for Non-Members

Reclassifying Public Safety Telecommunicators as "Protective" Occupations
Presenters: Jeff Cohen and Mark Reddish
Cost: Free

Bullying in the Workplace
Presenter: Dorothy Cave, APCO EMD Program Manager
Cost: $59 for Members, $79 for Non-Members

The Telecommunicator's Role as a SWAT Tactical Dispatcher
Presenter: Christine Burke Massengale, Training & Quality Assurance Specialist
Cost: $59 for Members, $79 for Non-Members

Dispatch Danger Zones
Presenter: Angela Bowen, RPL, Georgia Public Safety Training
Cost: Free

The Incredible Journey of Your License Application
AFC - APCO's Spectrum Management
Cost: Free

Unwrapping SpectrumWatch: Hints & Tips for Submitting Your Form 601
AFC - APCO's Spectrum Management
Cost: Free

Understanding Your FCC Radio Station License
AFC - APCO's Spectrum Management
Cost: Free


Professional Development Series from APCO's Annual Conference

One Common Goal: People Oriented PSAP Leadership
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

Compassion Fatigue: When Dispatching Becomes Too Much
Presenter: Kimberly Miller
Cost: Free for members; $59 for non-members

Organizational and Cultural Change: It Takes Grit!
Presenter: Holly Downs
Cost: Free for members; $59 for non-members

Staffing, Retention and Training: APCO Programs to Help You Succeed
Presenters: Steve Leese, Rick Thomas
Cost: $59 for Members, $79 for Non-Members

How to Improve What You Say and How You Say It
Presenter:Jeryl Lynn Brown Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Developing a Social Media Policy Workshop
Presenter: Tina Chaffin
Cost: $59 for Members, $79 for Non-Members

Documentation 101 - If It Wasn't Written, It Wasn't Done 
Presenter: Crystal McDuffie, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Communications Center Karma: Making a Difference in Your Center
Presenter: Jeryl Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Are You a Shepherd or a Wolf? The Way of the Shepherd
Monica Corbin-Simon, RPL
Cost: $59 for Members, $79 for Non-Members