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Webinars and Recordings

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CEUs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.


Upcoming Live Webinars - Free for APCO members

Cybersecurity: NG9-1-1 Best Practices & Case Studies | April 15

April 15, 2020 | 1:00 – 2:00 p.m.

Free for members; $59 for non-members

Presenter: Rob Leonard, Information Security Manager for Hamilton NG911

Uptime and availability are of vital importance to 9-1-1. Understanding the threats and potential hazards targeting a PSAP network is only half the battle. Aligning the technology and infrastructure to support and secure call-handling and Next Generation operational initiatives needs to be considered. But what does that look like?

Hamilton NG911 and APCO International are hosting an in-depth discussion designed to help the emergency service sector better secure their digital operations. Because every second counts, ensuring those seconds are as reliable as possible is vital.

Sponsored by

Key talking points include:

  • Common network threats
  • What 24x7x365 monitoring looks like
  • Case studies from the 9-1-1 sector
  • Steps ECCs can take to strengthen infrastructure

Register

About Rob Leonard

With 21+ years of experience in the IT field, Rob is responsible for monitoring and securing the company’s internal network and works closely with other businesses to provide security for their networks and buildings. Overseeing cybersecurity and the implementation of risk controls, Rob is responsible for ensuring the physical and network security of all of Hamilton’s internal networks through employee training, monitoring, implementation of risk mitigation controls, risk analytics and the implementation of critical software solutions to enhance the maturity of Hamilton’s security posture.

Rob currently serves on multiple national security groups focused on federal cybersecurity efforts. Rob served nine years in the United States Army as a Cavalry Scout and served overseas in combat operations in Afghanistan during Operation Enduring Freedom in 2010-2011.

Revolutionizing the Communications Center With Situational Awareness | April 22

April 22, 2020 | 1:00 – 2:00 p.m.
Free for members; $59 for non-members

What you don’t know can put lives at risk. When you look at your dispatch operations, how aware are you of what happens in the field once you deploy first responders? While you may know where vehicles are through AVL and perhaps traffic conditions provided through your CAD solution, nearly all other updates are limited to traditional radio communications. This can often result in delayed or incomplete updates from responding units, which can lead to compromised first responder safety and even the less-than-optimal deployment of exceedingly limited resources. For far too long this has, unfortunately, become accepted as the status quo in today’s communications centers, but with advances in technology, this no longer has to be the case.

Sponsored by

Join Donno Cole, veteran dispatcher and public safety systems expert with over 25 years of experience, as he walks through the often overlooked challenges of current CAD systems and how harnessing the signals generated by first responders can drive greater situational awareness, increased officer safety and smart resources deployment.

Register



Recorded Webinars

COVID-19 Webinar Recordings

COVID-19 and 9-1-1: Get the Facts From CDC Officials and the Ground-Truth Perspective of a 9-1-1 Center
Presenters: Capt. Lisa Delaney, Associate Director for Emergency Preparedness and Response at CDC's National Institute for Occupational Safety and Health and Worker Safety and Health Team lead in CDC's COVID-19 response; Robert Smuts, Deputy Director for the San Francisco Department of Emergency Management, where he leads the Emergency Communications Division.
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits.

COVID-19 Q&A With 9-1-1 Center Leaders
Co-hosted with NICE Public Safety
Panelists: Tyrell Morris, Executive Director, City of New Orleans Parish Communications District; Deborah Wesolowski, Police Communications Coordinator, Miami Dade Police Department; Robert Smuts, Deputy Director, San Francisco Department of Emergency Management; Kathi Yost, Director of Communications at Harris County Sheriff’s Office, Houston, Texas
Moderater: Chris Wooten, Executive Vice President, NICE Public Safety
Please note: If you did not pre-register for this webinar, we will not be able to offer you continuing education credits.

 

AHA T-CPR Recommendations: Establishing a High-Performing T-CPR Program
Presenters: Dr. Michael Kurz, Chair – AHA ECC T-CPR Task Force, Associate Professor, Department of Emergency Medicine, University of Alabama School of Medicine; Julie Buckingham, AHA ECC T-CPR Task Force Member, Resuscitation Academy Program Manager – RQI Partners
Sponsored by RQI
Cost: Free for members; $59 for non-members

APCO Standards in Action: Help Us Help You!
Presenters: Nicola Tidey RPL, ENP, Communications Consultant; Sherry Taylor, Coordinator for Indianapolis Fire Department Emergency Communications; and Kim Ostin, Sterling Heights Police Department Communications (retired)
Cost: Free for everyone

9-1-1 Beyond the Call: Getting the Big Picture
Presenters: Patrick Botz, Director of Engagement, NICE Public Safety and co-author of ‘The High Performing PSAP’ guidebook, and Jason E. Kern, CPE, Executive Director Southeast Emergency Communications (SEECOM) in Illinois
Sponsored by NICE
Cost: Free for members; $59 for non-members

LMR to LTE: Best Practices to Ensure Ongoing Public Safety Interoperability
Presenter: Steve Devine, Director of Strategy & Policy, AT&T FirstNet Program, AT&T
Sponsored by FirstNet Built With AT&T
Cost: Free for members; $59 for non-members

Deploying NG9-1-1 in the Cloud: The Truths, Myths & Best Practices
Presenters: Stephen Ashurkoff, Director, Comtech Safety & Security Technologies, and William Mikucki, Director of Engineering and Operations, Comtech Safety & Security Technologies
Sponsored by Comtech Safety & Security Technologies
Cost: Free for members; $59 for non-members

Leveraging Your Data to Optimize Incident Reconstruction & Response
Presenters: Melissa Saggau, Westminster PD 911 Center Supervisor, and Patrick Botz, Director of Engagement, NICE Public Safety
Sponsored by NICE
Cost: Free for members; $59 for non-members

How to Enable Next Generation Emergency Services
Presenter: Fabricio Velez, Public Sector Solution Architect, Nokia
Sponsored by Nokia
Cost: Free for members; $59 for non-members

Video in the ECC: Lessons and Learnings From Early Adopters
Presenters: Chad Labree, Global Director of Customer Success, Carbyne, and Brett Trainor, Director of Marketing, Carbyne
Sponsored by Carbyne
Cost: Free for members; $59 for non-members

Emergency Communications Center Performance Metrics & Reporting Best Practices
Presenters:  Patrick Botz, NICE Public Safety, and Keith Flewelling, MBA, ENP, Thurston 9-1-1 Communications
Sponsored by NICE
Cost: Free for members; $59 for non-members

Time Management: Plan Ahead or Fall Behind!
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Setting Goals: A Goal Without a Plan Is Just a Wish!
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Getting Text-to-911 Right: Implementation, Recording and Quality Assurance Best Practices
Presenters: Anita Pitt and Patrick Botz
Sponsored by NICE
Cost: Free for members; $59 for non-members

Mentoring in the Comm Center: From Fledgling to High Flyer
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Career Planning: It’s Not Just a Job
Presenters: APCO Institute
Cost: Free for members; $59 for non-members

Writing Effective Policy for the Comm Center: The ABCs and 123s
Presenter: Sheila Hanna
Cost: Free for members; $59 for non-members

The Impact of NG9-1-1 and FirstNet on PSAP Operations
Presenters: Patrick Botz and Jeff Wobbleton, ENP
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

Active Listening: Can You Hear Me Now
Presenters: APCO International staff
Cost: Free for members; $59 for non-members

Understanding Crisis Text Line and Protocols for PSAP Referrals
Presenters: Michael Spath and Garrett Shotwell
Cost: Free for APCO members; $59 for non-members

360° Situational Awareness: Using Imagery to Support Operations Inside & Out
Presenters: Christopher Tarantino, MEP CMCP and Heidi McIntosh
Sponsored by EagleView
Cost: Free for Members; $59 for Non-Members

Measuring the PSAP Performance Metrics That Matter
Presenters: Patrick Botz, Jody Meiman and Barry Furey
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

PSAP Interoperability: Lessons Learned and Best Practices From Industry Experts
Presenters: Tim Hannah, Rob Oesch, Alex Richardson, John Whitehead
Sponsored by Hexagon Safety and Infrastructure
Cost: Free for Members; $59 for Non-Members

Active Shooter Series – Part 2: Pulse Nightclub Shooting: The View From the PSAP
Presenters: Paul Riordan, Matt King and Bryan Rintoul
Sponsored by Tyler Technologies
Cost: Free for Members; $25 for Non-Members

Public Safety Quality Assurance Best Practices, Tips and Tools
Presenters: Patrick Botz, Sherrill Ornberg and Nathan Lee
Sponsored by NICE
Cost: Free for Members; $25 for Non-Members

Social Media and Public Safety Communications: The Positive and the Negative
Presenter: Debbie Gailbreath, APCO Institute Adjunct Instructor
Cost: $59 for Members, $79 for Non-Members

TDM Transition to Ethernet for Public Safety With Cybersecurity in Mind
Presenters: Art Clomera, Dan Havens, Mike Hoover and Ronnie Bustamante
Sponsored by IPKeys
Cost: Free for Members; $25 for Non-Members

Aging in the Communications Center
Presenter: Maureen Will, RPL, Director of Communications for the Newtown Emergency Communications Center, Newtown, CT
Sponsored by Avtec
Cost: Free for Members; $25 for Non-Members

Evaluating NG9-1-1 Voice and Radio Solutions
Presenter: Patti Kelly, Director, Whitcom 9-1-1 Communications Center
Sponsored by Higher Ground and Avtec
Cost: Free for Members; $25 for Non-Members

Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident
Presenter: Matt Shenk
Cost: $59 for Members, $79 for Non-Members

Reclassifying Public Safety Telecommunicators as "Protective" Occupations
Presenters: Jeff Cohen and Mark Reddish
Cost: Free

Free - APCO-AFC's FCC Part 90 Webinar Series  (Recordings)

These six recorded webinars provide valuable information for Part 90 licensees and are designed to help agencies and in particular two-way radio shops become more familiar with FCC licensing and coordination procedures. No CEU's are available for these webinars.

FCC Form 601 – Completing the Official Application for Your Radio Station License
View recording

Radio Frequency Interference Resolution and How APCO Can Help
View recording

Introduction to the New CAPRAD System for 700MHz and 800MHz NPSPAC Applications
View recording

Part 90 Frequency Coordination Procedures 
View recording

Overview of FCC's Universal Licensing System (ULS)
View PowerPoint with Notes

Managing Your FCC License & Antenna Structure Registrations
View recording

Professional Development Series from APCO's Annual Conference

 

How to Write Effective SOP's to Fit Your Agency and Partner Needs
Presenter: Danny Murray
Cost: Free for members; $59 for non-members

Developing a Learning Culture Through Employee Accountability
Presenter: Ryan DesJardins
Cost: Free for members; $59 for non-members

Leading for Influence: It Matters What You Choose Each Day
Presenter: Kimberly Miller
Cost: Free for members; $59 for non-members

Coaching and Mentoring for Comm Center Success: How You Say It Matters
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

Critical Incident Training
Presenter: Regina Cochran
Cost: Free for members; $59 for non-members

Mindfulness and 911 Operations Employees - Changing the Culture in 911 - For Real
Presenters: Representatives from BeMindful and Police Research Foundation
Cost: Free for members; $59 for non-members

0% Turnover: How the Best 911 Leaders Keep their Best Employees
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

One Common Goal: People Oriented PSAP Leadership
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

Compassion Fatigue: When Dispatching Becomes Too Much
Presenter: Kimberly Miller
Cost: Free for members; $59 for non-members

Organizational and Cultural Change: It Takes Grit!
Presenter: Holly Downs
Cost: Free for members; $59 for non-members

Staffing, Retention and Training: APCO Programs to Help You Succeed
Presenters: Steve Leese, Rick Thomas
Cost: $59 for Members, $79 for Non-Members

How to Improve What You Say and How You Say It
Presenter:Jeryl Lynn Brown Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Developing a Social Media Policy Workshop
Presenter: Tina Chaffin
Cost: $59 for Members, $79 for Non-Members

Documentation 101 - If It Wasn't Written, It Wasn't Done 
Presenter: Crystal McDuffie, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Communications Center Karma: Making a Difference in Your Center
Presenter: Jeryl Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Are You a Shepherd or a Wolf? The Way of the Shepherd
Monica Corbin-Simon, RPL
Cost: $59 for Members, $79 for Non-Members