Hiring and retaining dispatchers has become a major challenge for most emergency dispatch centers. Dispatcher workload and stress largely contribute to this, but how do you address these issues? Join Todd Tuttle as he shares his experience with automated dispatch alerting and how it can help reduce PST workloads and improve response times. In this webinar on automated dispatch alerting, you’ll learn:
- The impact on different aspects of the PST role
- How it can improve response times and help ECCs meet NFPA standards
- Integration with CAD and legacy systems
Presenter: Todd Tuttle, recently retired Assistant Chief of Greensboro, NC
Todd Tuttle has 30+ years of experience in the fire service and dispatch operations, most recently serving as an Assistant Chief with the City of Greensboro, NC. He was the department’s 911 liaison to Guilford Metro 911 (GM911), a consolidated city/county 911 center, where he built a strong working relationship to help meet a common goal of changing outcomes. During his 18 years in the planning division, he worked with GM911 to implement technologies like mobile data terminals for field units, allowing for AVL-based unit recommend, auto enroute and auto arrive. Tuttle joined USDD this summer, using his industry experience and technical know-how to train new customers on system implementation.