Training a new telecommunicator is about far more than teaching policies, procedures, and protocols. It is about shaping confidence, building trust and creating an environment where new professionals can grow into the role.
From the Ground Up: Rebuilding an Outdated Training Program
Training programs can become outdated, inconsistent, redundant and ineffective over the years without constantly updating and revamping the required learning materials.
Building the Next Generation of 911 Professionals
The presentation focused on several aspects that hit every ECC in today’s world. as she discussed the opportunity she had working with her local Career & Tech Education (CTE) department.
APCO International Collaborates With Other Public Safety Communications Organizations on Minimum Training Guidelines for Telecommunicators
This week an update to the Recommended Minimum Training Guidelines for Telecommunicators was published after three years of collaboration from several national, regional and state 9-1-1 organizations and agencies.
APCO International, EMDRIA and NENA Partner on New EMDR Course Targeting Public Safety Communications Professionals
APCO International has partnered with the EMDR International Association (EMDRIA) and NENA to develop a course for EMDR therapists specifically focused on 9-1-1 professionals.
APCO Announces Final Approval and Publication of Minimum Training Standards for Public Safety Telecommunicators (PST)
APCO International is proud to announce final approval of APCO ANS 3.103.3-2025 Minimum Training Standards for Public Safety Telecommunicators on October 31.
Overcoming Bias & Burnout in 9-1-1 Training
With a background in psychology and human services, Frye combines research-based insights and real-world applications to help trainers navigate the complexities of working with diverse trainee personalities.
Making a Real Connection: Critical Elements in Training
Successful training in the ECC depends on building rapport, fostering psychological safety, and ensuring that trainees feel like they belong to the culture of the organization.
APCO International and Dubai Police Headquarters Enter Into Strategic Partnership
Today at the World Police Summit, APCO International signed a partnership agreement with Dubai Police Headquarters to collaborate on advancing the agency’s role as a respected leader in the public safety communications industry.
APCO International and Naif Arab University for Security Sciences (NAUSS) Partner to Advance Public Safety Communications Globally
The partnership brings APCO’s industry-leading training to the Kingdom of Saudi Arabia. Alexandria, VA – Today, APCO International entered into a landmark partnership with Naif Arab University for Security Sciences (NAUSS) to deliver APCO’s industry-leading training to the Kingdom of Saudi Arabia. This strategic partnership goes beyond a traditional training agreement, representing a comprehensive approach […]
Artificial Intelligence for Training
APCO Adjunct Instructor Charles Vitale, from Rochester, NY, captivated his audience in this session by demonstrating how useful AI can be in an ECC training program, noting especially how artificial intelligence can help a trainer or manager who is suffering from a lack of time to accomplish tasks due to reduced staffing.
Quality Assurance for Training Coordinators and EMD Managers
This session provided an overview of the tiles housed in Training Central and explained how they can assist and why they are an asset to the Training Coordinator and EMD Manager.
Illuminations CDE Program
Certified Public-Safety Executive Program
CDE Articles & Tests
Webinars
Instructor Resources
Agency Instructors
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