APCO Forms New ECC Staffing Taskforce

From APCO’s President
I am happy to announce the creation of the ECC Staffing Taskforce to study and make recommendations on effective recruiting, hiring, training and retention of public safety telecommunicators in both current ECCs and in the Next Generation 9-1-1 environment.

Chatbot 9-1-1

One technology being considered is chatbots — or bots — for non-emergency calls and for assistance during significant events.