Minimum Training Standard for TTY/TDD Use in the Public Safety Communications Center

This standard addresses the minimum training requirements, in general, necessary to foster levels of consistency for all personnel in an emergency communications environment assigned to answering TTY/TDD calls for service specifically in the public safety environment. This standard responds to the valid needs of the rapidly expanding and ever-changing industry, providing competent training standards while defining training in certain knowledge, skills, and abilities, and recognizing the need to supplement basic competencies with agency-specific information and existing equipment-use parameters.