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This standard provides a standardized list of status codes that can be used by emergency communications and public safety stakeholders when sharing incident related information. Rather than changing their codes internally, each agency should map their internal codes to the standardized list. The agency is responsible for identifying how to map or translate their agency-specific status codes to the common status codes to ensure a clear understanding of the data that is being passed.

Telematics data provides an opportunity for public safety agencies to dispatch more efficiently, based on crash notification elements and specific crash data. Law enforcement agencies, working in correlation with telematics call centers, are able to work together to assist in the location of missing people, recovery of stolen vehicles and vehicle slow down to stop vehicles involved in criminal activity. In emergency situations, effective communication between the telematics call center and the local ECC is critical.

Standard nomenclature for FCC and NTIA-designated nationwide interoperability channels used for public safety voice communications. The public safety community uses spectrum allocated by the FCC and NTIA in multiple bands that is replete with interoperability channels. It is necessary to develop and employ a common set of channel names so that all responders to an incident know which channel to tune their radios to, as well as the band and primary use for the channel.

This standard is intended to assist Emergency Communications Center (ECC) Managers and their governing authorities to identify their current level of service capability. An assessment tool is provided to objectively assess capabilities of the PSAP against models representing different levels of preparedness, survivability and sustainability amidst a wide range of natural and man-made events. The second version includes the addition of “Day-to-Day” operations service capability criteria items and updates to “Survivability” items based upon lessons learned in the field since the original publication.

This standard provides PSAP managers, personnel, and technologists with a guide to begin preparation to accept and utilize this data. It outlines additional training that will be needed by telecommunicators who have traditionally made decisions based primarily on voice conversations, as well as the corresponding policies agencies must develop. With the opportunity to utilize streaming video, telecommunicators will potentially be able to visually determine the number and type of responders to dispatch to a scene, provide additional information regarding a fire scene and provide details often overlooked by voice communications, such as a gun on a shelf during a domestic violence incident.

Disposition codes are used by ECCs and public safety to identify the outcome of an event (incidents). These codes typically involve the use of numeric, alpha or alphanumeric characters that are only meaningful to a specific agency or region. This standard provides a list of common disposition codes for use by PSAPs and public safety when sharing incident information with disparate agencies and authorized stakeholders.

Social media is a common form of communication used by agencies and agency employees. This candidate standard provides guidance on the use of social media (e.g., Facebook, Twitter, Instagram, etc.) for developing specific local procedures. The purpose of this candidate standard is to provide a consistent foundation for agencies to develop specific operational procedures and competencies while recognizing the need for each agency to customize specific procedures to their local environment.

The EIDD IEPD is a NIEM-conformant package that describes the construction and content of the EIDD information exchange. It contains all of the schemas necessary to represent and validate the data content of the exchange. It also contains supplemental artifacts, such as documentation, business rules, search and discovery metadata, and sample instances.

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This revision is intended to assist the ECC with establishing, implementing, and maintaining effective practices and processes related to handling requests for service by the ECC. Performance metrics are provided from a collaboration between the Center for Social Science Research (CSSR) at George Mason University (GMU) and APCO.