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1.117.1-2019 Public Safety Communications Center Key Performance Indicators

The goal of this standard is to provide fundamental key performance indicators (KPIs) inherent in all ECC work, regardless of size, services, or location. It also provides a list of conditions that allow agencies to further refine performance analysis and management, if applicable to its needs. The standard approaches this topic by designating mandatory KPIs applicable to all ECC environments; documenting conditional measures that allow for more detailed root-cause analysis; and identifying data elements necessary to complete the KPI.

1.116.2-2020 PSC Common Status Codes for Data Exchange

This standard provides a standardized list of status codes that can be used by emergency communications and public safety stakeholders when sharing incident related information. Rather than changing their codes internally, each agency should map their internal codes to the standardized list. The agency is responsible for identifying how to map or translate their agency-specific status codes to the common status codes to ensure a clear understanding of the data that is being passed.

1.114.1-2017 Best Practices for ECCs When Processing Vehicle Telematics Calls from Telematics Service Providers

Telematics data provides an opportunity for public safety agencies to dispatch more efficiently, based on crash notification elements and specific crash data. Law enforcement agencies, working in correlation with telematics call centers, are able to work together to assist in the location of missing people, recovery of stolen vehicles and vehicle slow down to stop vehicles involved in criminal activity. In emergency situations, effective communication between the telematics call center and the local ECC is critical.

1.113.1-2018 PSC Incident Handling Process

This standard defines the recommended minimum steps and decision-making processes for the handling of public safety requests for service (referred to as “incident”). It defines the process for handling an incident by the emergency communications center from the initial report through the disposition of the incident. The initial report may come from various sources but starts with the delivery mechanism, continues with the triage of the request for service, the documentation and dissemination of information, and point of closure for the incident.

1.110.1-2015 Multi-Functional Multi-Discipline Computer Aided Dispatch (CAD) Minimum Functional Requirements

This standard identifies the minimum functional requirements that a computer aided dispatch (CAD) system shall include, broken down by public safety discipline. Also identified are the optional functional requirements that a CAD system should include. Attachment A: the Unified CAD Functional Requirements (UCADFR) provides a comprehensive list of functional requirements for CAD systems that may be used by public safety communications centers to assist with the request for proposal (RFP) process when they need to conduct a solicitation for a new CAD system or an upgrade to an existing CAD system.

1.104.2-2017 APCO NPSTC Standard Channel Nomenclature for the Public Safety Interoperability Channels

Standard nomenclature for FCC and NTIA-designated nationwide interoperability channels used for public safety voice communications. The public safety community uses spectrum allocated by the FCC and NTIA in multiple bands that is replete with interoperability channels. It is necessary to develop and employ a common set of channel names so that all responders to an incident know which channel to tune their radios to, as well as the band and primary use for the channel.

1.102.3-2020 NENA APCO ECC Service Capability Criteria Rating Scale

This standard is intended to assist Emergency Communications Center (ECC) Managers and their governing authorities to identify their current level of service capability. An assessment tool is provided to objectively assess capabilities of the PSAP against models representing different levels of preparedness, survivability and sustainability amidst a wide range of natural and man-made events. The second version includes the addition of “Day-to-Day” operations service capability criteria items and updates to “Survivability” items based upon lessons learned in the field since the original publication.

1.115.1-2018 Core Competencies, Operational Factors, and Training for Next Generation Technologies in Public Safety Communications

This standard provides PSAP managers, personnel, and technologists with a guide to begin preparation to accept and utilize this data. It outlines additional training that will be needed by telecommunicators who have traditionally made decisions based primarily on voice conversations, as well as the corresponding policies agencies must develop. With the opportunity to utilize streaming video, telecommunicators will potentially be able to visually determine the number and type of responders to dispatch to a scene, provide additional information regarding a fire scene and provide details often overlooked by voice communications, such as a gun on a shelf during a domestic violence incident.

1.111.2-2018 Common Incident Disposition Codes for Data Exchange

Disposition codes are used by ECCs and public safety to identify the outcome of an event (incidents). These codes typically involve the use of numeric, alpha or alphanumeric characters that are only meaningful to a specific agency or region. This standard provides a list of common disposition codes for use by PSAPs and public safety when sharing incident information with disparate agencies and authorized stakeholders.

1.112.2-2020 Best Practices for the Use of Social Media in Public Safety Communications

Social media is a common form of communication used by agencies and agency employees. This candidate standard provides guidance on the use of social media (e.g., Facebook, Twitter, Instagram, etc.) for developing specific local procedures. The purpose of this candidate standard is to provide a consistent foundation for agencies to develop specific operational procedures and competencies while recognizing the need for each agency to customize specific procedures to their local environment.

2.105.1-2017 Information Exchange Package Documentation (IEPD) FOR "NG 9-1-1 Emergency Incident Data Document (EIDD)"

The EIDD IEPD is a NIEM-conformant package that describes the construction and content of the EIDD information exchange. It contains all of the schemas necessary to represent and validate the data content of the exchange. It also contains supplemental artifacts, such as documentation, business rules, search and discovery metadata, and sample instances.

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If you have any questions, suggestions, or need for specific standards, please submit them for APCO’s review to [email protected] or call the Standards Program Manager at (469) 424-7599.