Your Source for Public Safety Communications Education

The APCO Institute provides affordable training, certification and resources for public safety communications professionals at all levels.

Use the search and filter options below to find what you need. You can also visit the MyAPCOintl.org Schedule & Registration page.

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Delivery Type
Topics
CDE
Name Date CDEs
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Idabel, OK, #72084
In Person 		09/20/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Lebanon, TN, #70886
In Person 		07/12/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Manchester Center, VT, #71713
In Person 		08/13/24 8
Active Shooter Incidents for Public Safety Communications, 2nd Ed., Worcester, MA, #71231
In Person 		06/20/24 8
Best Practices for ERCES: Expert Insights and Actionable Tips for Public Safety Stakeholders – Webinar #72107
Webinar 		06/11/24 1
Bullying and Negativity in the Communications Center, 2nd Ed., Online #68092
Online 		06/19/24 – 07/09/24 8
Bullying and Negativity in the Communications Center, 2nd Ed., Orlando, FL, #71731
In Person 		08/03/24 8
Bullying and Negativity in the Communications Center, 2nd Ed., Virtual Classroom #72415
Virtual 		07/16/24 8
Bullying and Negativity in the Communications Center, 2nd Ed., Virtual Classroom #72416
Virtual 		10/15/24 8
Bullying and Negativity in the Communications Center, 2nd Ed., Virtual Classroom #72417
Virtual 		12/05/24 8
Bullying and Negativity in the Communications Center, 2nd Ed., Virtual Classroom #72418
Virtual 		04/22/25 8
CALEA Campus Security Accreditation Manager, Online #71917
Online 		08/14/24 – 10/08/24 24
CALEA Law Enforcement Accreditation Manager, Online #71915
Online 		08/14/24 – 10/29/24 33
CALEA Public Safety Communications Accreditation Manager, Online #71914
Online 		09/04/24 – 10/29/24 24
CALEA Public Safety Training Academy Accreditation Manager, Online #71918
Online 		08/14/24 – 10/08/24 24
Communications Center Manager, 1st Ed., Huntsville, AL, #72198
In Person 		07/22/24 – 07/24/24 24
Communications Center Manager, 1st Ed., Online #71015
Online 		06/12/24 – 07/16/24 24
Communications Center Manager, 1st Ed., Online #71299
Online 		06/26/24 – 07/30/24 24
Communications Center Manager, 1st Ed., Online #71439
Online 		06/05/24 – 07/09/24 24
Communications Center Manager, 1st Ed., Suwanee, GA, #72071
In Person 		06/18/24 – 06/20/24 24
Communications Center Manager, 1st Ed., Virtual Classroom #71147
Virtual 		06/18/24 – 06/20/24 24
Communications Center Manager, 1st Ed., Virtual Classroom #72407
Virtual 		07/23/24 – 07/25/24 24
Communications Center Manager, 1st Ed., Virtual Classroom #72408
Virtual 		11/12/24 – 11/14/24 24
Communications Center Manager, 1st Ed., Virtual Classroom #72409
Virtual 		02/17/25 – 02/19/25 24
Communications Center Manager, 1st Ed., Virtual Classroom #72410
Virtual 		06/16/25 – 06/18/25 24
Communications Center Supervisor, 5th Ed., Version 1 Chaska, MN, #72307
In Person 		08/14/24 – 08/16/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68433
Online 		06/05/24 – 07/09/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68434
Online 		06/12/24 – 07/16/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68435
Online 		06/19/24 – 07/23/24 24
Communications Center Supervisor, 5th Ed., Version 1, Online #68436
Online 		06/26/24 – 07/30/24 24
Communications Center Supervisor, 5th Ed., Version 1, Virtual Classroom #72263
Virtual 		07/17/24 – 07/19/24 24
Communications Center Supervisor, 5th Ed., Version 1, Virtual Classroom #72374
Virtual 		10/30/24 – 11/01/24 24
Communications Center Supervisor, 5th Ed., Version 1, Virtual Classroom #72396
Virtual 		01/22/25 – 01/24/25 24
Communications Center Supervisor, 5th Ed., Version 1, Virtual Classroom #72397
Virtual 		03/26/25 – 03/28/25 24
Communications Challenges and Solutions for School Response – Webinar – #65799
Webinar 		10/19/22 1
Communications Training Officer, 6th Ed., Instructor, Online #68773
Online 		05/22/24 – 07/02/24 40
Communications Training Officer, 6th Ed., Instructor, Online #68780
Online 		06/26/24 – 08/06/24 40
Communications Training Officer, 6th Ed., Instructor, Online #72234
Online 		07/24/24 – 09/03/24 40
Communications Training Officer, 6th Ed., Lincoln, NH, #72275
In Person 		06/24/24 – 06/26/24 24
Communications Training Officer, 6th Ed., Lynchburg, VA, #71871
In Person 		07/10/24 – 07/12/24 24
Communications Training Officer, 6th Ed., Online #68553
Online 		06/12/24 – 07/16/24 24
Communications Training Officer, 6th Ed., Online #68554
Online 		06/19/24 – 07/23/24 24
Communications Training Officer, 6th Ed., Online #68555
Online 		06/26/24 – 07/30/24 24
Communications Training Officer, 6th Ed., Plainfield, IL, #72288
In Person 		09/09/24 – 09/11/24 24
Communications Training Officer, 6th Ed., Virtual Classroom #72184
Virtual 		08/26/24 – 08/28/24 24
Communications Training Officer, 6th Ed., Virtual Classroom #72434
Virtual 		09/23/24 – 09/25/24 24
Communications Training Officer, 6th Ed., Virtual Classroom #72435
Virtual 		10/21/24 – 10/23/24 24
Communications Training Officer, 6th Ed., Virtual Classroom #72436
Virtual 		11/18/24 – 11/20/24 24
Communications Training Officer, 6th Ed., Virtual Classroom #72437
Virtual 		12/02/24 – 12/04/24 24
Communications Training Officer, 6th Ed., Virtual Classroom #72438
Virtual 		01/06/25 – 01/08/25 24
Communications Training Officer, 6th Ed., Virtual Classroom #72439
Virtual 		03/03/25 – 03/05/25 24
Communications Training Officer, 6th Ed., Virtual Classroom #72440
Virtual 		05/21/25 – 05/23/25 24
Communications Training Officer, 6th Ed., Weyers Cave, VA, #70800
In Person 		09/24/24 – 09/26/24 24
Comprehensive Quality Online, #68218
Online 		05/29/24 – 07/02/24 16
Comprehensive Quality Online, #68219
Online 		06/19/24 – 07/23/24 16
Considering the Cloud? 5 Reasons It May Be Right for Your Agency – Webinar #69447
Webinar 		09/20/23 1
Crisis Negotiations, 2nd Ed., Online #68118
Online 		06/19/24 – 07/09/24 8
Crisis Negotiations, 2nd Ed., Panama City Beach, FL, #70976
In Person 		09/19/24 8
Crisis Negotiations, 2nd Ed., Virtual Classroom #72423
Virtual 		08/29/24 8
Crisis Negotiations, 2nd Ed., Virtual Classroom #72424
Virtual 		10/01/24 8
Crisis Negotiations, 2nd Ed., Virtual Classroom #72425
Virtual 		12/16/24 8
Crisis Negotiations, 2nd Ed., Virtual Classroom #72426
Virtual 		02/27/25 8
Crisis Negotiations, 2nd Ed., Virtual Classroom #72427
Virtual 		04/08/25 8
Crisis Negotiations, 2nd Ed., Virtual Classroom #72428
Virtual 		06/05/25 8
Customer Service in Today's Public Safety Communications, Addison, IL, #72109
In Person 		10/14/24 8
Customer Service in Today's Public Safety Communications, Online #68280
Online 		06/19/24 – 07/09/24 8
Customer Service in Today's Public Safety Communications, Online #72373
Online 		09/04/24 – 09/24/24 8
Cybersecurity Fundamentals for the ECC, Orlando, FL, #71719
In Person 		08/03/24 8
Cybersecurity Fundamentals for the ECC, Virtual Classroom #72419
Virtual 		10/29/24 8
Cybersecurity Fundamentals for the ECC, Virtual Classroom #72420
Virtual 		02/11/25 8
Disaster Operations and the Communications Center, Online #68104
Online 		06/19/24 – 07/09/24 8
Disaster Operations and the Communications Center, Panama City Beach, FL, #70965
In Person 		09/17/24 8
Emergency Medical Dispatch Manager, Online #68292
Online 		06/19/24 – 07/09/24 8
Emergency Medical Dispatch Manager, Virtual Classroom #72405
Virtual 		09/26/24 8
Emergency Medical Dispatch Manager, Virtual Classroom #72406
Virtual 		02/13/25 8
Emergency Medical Dispatch, 5th Ed., Version 4, Instructor, Online #68776
Online 		05/22/24 – 07/02/24 40
Emergency Medical Dispatch, 5th Ed., Version 4, Instructor, Online #68783
Online 		06/26/24 – 08/06/24 40
Emergency Medical Dispatch, 5th Ed., Version 4, Instructor, Online #72235
Online 		07/24/24 – 09/03/24 40
Emergency Medical Dispatch, 5th Ed., Version 4, Online #68593
Online 		06/26/24 – 08/06/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Virtual Classroom #72429
Virtual 		08/20/24 – 08/23/24 32
Emergency Medical Dispatch, 5th Ed., Version 4, Virtual Classroom #72430
Virtual 		01/28/25 – 01/31/25 32
Emergency Medical Dispatch, 5th Ed., Version 4, Virtual Classroom #72431
Virtual 		03/11/25 – 03/14/25 32
Emergency Medical Dispatch, 5th Ed., Version 4, Virtual Classroom #72432
Virtual 		05/27/25 – 05/30/25 32
Fire Service Communications, 2nd Ed., Version 1, Canada Instructor, Online #68775
Online 		05/22/24 – 07/02/24 40
Fire Service Communications, 2nd Ed., Version 1, Canada Instructor, Online #68782
Online 		06/26/24 – 08/06/24 40
Fire Service Communications, 2nd Ed., Version 1, Canada Instructor, Online #72232
Online 		07/24/24 – 09/03/24 40
Fire Service Communications, 3rd Edition, Instructor, Online #68774
Online 		05/22/24 – 07/02/24 40
Fire Service Communications, 3rd Edition, Instructor, Online #68781
Online 		06/26/24 – 08/06/24 40
Fire Service Communications, 3rd Edition, Instructor, Online #72231
Online 		07/24/24 – 09/03/24 40
Fire Service Communications, 3rd Edition, Online #68353
Online 		06/19/24 – 07/30/24 32
Fire Service Communications, 3rd Edition, Virtual Classroom #68152
Virtual 		06/03/24 – 06/06/24 32
Fire Service Communications, 3rd Edition, Virtual Classroom #72441
Virtual 		09/04/24 – 09/06/24 32
Fire Service Communications, 3rd Edition, Virtual Classroom #72442
Virtual 		11/05/24 – 11/07/24 32
Fire Service Communications, 3rd Edition, Virtual Classroom #72443
Virtual 		02/04/25 – 02/06/25 32
Fire Service Communications, 3rd Edition, Virtual Classroom #72444
Virtual 		05/06/25 – 05/08/25 32
Fire Service Communications, 3rd Edition, Virtual Classroom #72445
Virtual 		06/02/25 – 06/04/25 32
Fundamentals of Next Generation 9-1-1, Fairfax, VA, #71252
In Person 		06/27/24 – 06/28/24 16
Fundamentals of Next Generation 9-1-1, Forsyth, GA, #71771
In Person 		09/10/24 – 09/11/24 16
Fundamentals of Next Generation 9-1-1, Pontiac, MI, #72181
In Person 		08/20/24 – 08/21/24 16
Fundamentals of Tactical Dispatch, Burnsville, NC, #72300
In Person 		08/22/24 – 08/23/24 16
Fundamentals of Tactical Dispatch, Online #68253
Online 		06/19/24 – 07/09/24 16
Fundamentals of Tactical Dispatch, Virtual Classroom #72402
Virtual 		08/20/24 – 08/21/24 16
Fundamentals of Tactical Dispatch, Virtual Classroom #72403
Virtual 		11/21/24 – 11/22/24 16
Fundamentals of Tactical Dispatch, Virtual Classroom #72404
Virtual 		02/25/25 – 02/26/25 16
Getting 911 Emergency Response Right in Challenging Times – Webinar – #65153
Webinar 		09/20/22 1
How Can You Make Your NG9-1-1 Solution a Success? Start With the Platform – Webinar – #65238
Webinar 		09/13/22 1
Illuminations – CTO Track #68817 – The Liability of a CTO
Illuminations 		07/01/24 – 06/30/25 0
Illuminations – CTO Track #68818 – Generational Training
Illuminations 		10/01/24 – 09/30/25 0
Illuminations – EMD Track #68803 – Amputation
Illuminations 		06/01/24 – 05/31/25 0
Illuminations – EMD Track #68804 – Mass Casualty
Illuminations 		07/01/24 – 06/30/25 0
Illuminations – EMD Track #68805 – Deadly Insect Bites
Illuminations 		08/01/24 – 07/31/25 0
Illuminations – EMD Track #68806 – Suicide Calls
Illuminations 		09/01/24 – 08/31/25 0
Illuminations – EMD Track #68807 – Febrile Seizures
Illuminations 		10/01/24 – 09/30/25 0
Illuminations – EMD Track #68808 – Kitchen Accidents
Illuminations 		11/01/24 – 10/31/25 0
Illuminations #68791 – Creating shared understandings with the autism community
Illuminations 		06/01/24 – 05/31/25 0
Illuminations #68792 – Boating Incidents
Illuminations 		07/01/24 – 06/30/25 0
Illuminations #68793 – The Toxic Workplace
Illuminations 		08/01/24 – 07/31/25 0
Illuminations #68794 – Decision-Making Skills
Illuminations 		09/01/24 – 08/31/25 0
Illuminations #68795 – The PST’s Role in an Active Shooter Incident
Illuminations 		10/01/24 – 09/30/25 0
Illuminations #68796 – Fire in Multi-Residential structure
Illuminations 		11/01/24 – 10/31/25 0
Implementation of Link Layer Authentication Within P25 -Webinar #72290
Webinar 		05/30/24 1
Improving 9-1-1 Staff Performance & Retention: Why Targeted Quality Assurance Is Essential – Webinar #71545
Webinar 		05/22/24 1
Improving Emergency Communications Resiliency
Webinar 		05/16/22 0
Improving Staffing for ECCs: How to Measure Your Staffing Needs
Webinar 		06/22/22 1
Intermediate Cybersecurity Principles for the ECC, Forsyth, GA, #71772
In Person 		09/12/24 – 09/13/24 16
Law Enforcement Communications, 1st Ed., Idabel, OK, #72081
In Person 		09/16/24 – 09/19/24 32
Law Enforcement Communications, 1st Ed., Instructor, Online #68772
Online 		05/22/24 – 07/02/24 40
Law Enforcement Communications, 1st Ed., Instructor, Online #68779
Online 		06/26/24 – 08/06/24 40
Law Enforcement Communications, 1st Ed., Instructor, Online #72233
Online 		07/24/24 – 09/03/24 40
Law Enforcement Communications, 1st Ed., Online #68266
Online 		06/19/24 – 07/30/24 32
Law Enforcement Communications, 1st Ed., Virtual Classroom #68616
Virtual 		06/10/24 – 06/13/24 32
Law Enforcement Communications, 1st Ed., Virtual Classroom #72411
Virtual 		09/17/24 – 09/20/24 32
Law Enforcement Communications, 1st Ed., Virtual Classroom #72412
Virtual 		12/17/24 – 12/20/24 32
Law Enforcement Communications, 1st Ed., Virtual Classroom #72413
Virtual 		04/14/25 – 04/17/25 32
Law Enforcement Communications, 1st Ed., Virtual Classroom #72414
Virtual 		06/23/25 – 06/26/25 32
Leveraging Automated Dispatch Alerting to Address Workload and Staffing Challenges – Webinar – #65554
Webinar 		10/11/22 1
Limited Staff and Increasing Calls for Service: Leveraging Affordable Technology to Address Staffing Challenges #67374
Webinar 		04/04/23 1
NG9-1-1: What You Need to Know and the Case for Federal Funding
Webinar 		02/23/23 1
Public Safety Communications Staffing and Employee Retention, Online #71767
Online 		06/12/24 – 07/02/24 8
Public Safety Telecommunicator 1, 7th Ed., Canada Instructor, Online #68771
Online 		05/22/24 – 07/02/24 40
Public Safety Telecommunicator 1, 7th Ed., Canada Instructor, Online #68778
Online 		06/26/24 – 08/06/24 40
Public Safety Telecommunicator 1, 7th Ed., Canada Instructor, Online #72230
Online 		07/24/24 – 09/03/24 40
Public Safety Telecommunicator 1, 7th Ed., Canada, Online #71790
Online 		06/05/24 – 07/02/24 40
Public Safety Telecommunicator 1, 7th Ed., Canada, Virtual Classroom #72399
Virtual 		03/17/25 – 03/21/25 40
Public Safety Telecommunicator 1, 7th Ed., Canada, Virtual Classroom #72400
Virtual 		07/29/24 – 08/02/24 40
Public Safety Telecommunicator 1, 7th Ed., Instructor, Online #68770
Online 		05/22/24 – 07/02/24 40
Public Safety Telecommunicator 1, 7th Ed., Instructor, Online #68777
Online 		06/26/24 – 08/06/24 40
Public Safety Telecommunicator 1, 7th Ed., Instructor, Online #72229
Online 		07/24/24 – 09/03/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #72362
Online 		06/12/24 – 07/09/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #72392
Online 		06/19/24 – 07/16/24 40
Public Safety Telecommunicator 1, 7th Ed., Online #72457
Online 		06/26/24 – 07/23/24 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #72447
Virtual 		07/08/24 – 07/12/24 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #72448
Virtual 		08/12/24 – 08/16/24 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #72449
Virtual 		09/09/24 – 09/13/24 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #72450
Virtual 		10/07/24 – 10/11/24 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #72451
Virtual 		12/09/24 – 12/13/24 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #72452
Virtual 		01/13/25 – 01/17/25 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #72453
Virtual 		05/12/25 – 05/16/25 40
Public Safety Telecommunicator 1, 7th Ed., Virtual Classroom #72454
Virtual 		06/09/25 – 06/13/25 40
Radio Technician Certificate #70864
Online 		05/01/24 – 05/31/24 0
Resources & Recommendations for Calls Involving Missing Children on the Autism Spectrum
Webinar Online 		04/27/22 0
Signal Boosters: Solving for Poor In-building Public Safety Wireless Coverage While Protecting Outdoor PS Networks
Webinar 		02/26/24 0
Surviving Stress, Addison, IL, #72108
In Person 		09/04/24 8
Surviving Stress, Chicago, IL, #72265
In Person 		10/10/24 8
Surviving Stress, Online #68338
Online 		06/19/24 – 07/09/24 8
Surviving Stress, Panama City Beach, FL, #70975
In Person 		09/18/24 8
Surviving Stress, Weyers Cave, VA, #71313
In Person 		07/30/24 8