Skip to content
APCO International
  • About APCO
  • News & Publications
  • Events
  • Join
  • Login
  •  
  • Training
    Training & Education

    The APCO Institute provides a diverse selection of affordable training and education options, leadership programs, certifications and resources for public safety communications professionals at all levels.

    • Courses
      • APCO Training Catalog
      • Ways to Learn
      • Bring APCO Training to Your Agency
      • State-Approved Courses
    • Recertification
    • Leadership Programs
      • Registered Public-Safety Leader (RPL) Program
      • Certified Public-Safety Executive Program
    • EMD Program
    • Continuing Dispatch Education (CDE)
      • CDE Articles & Tests
      • Illuminations CDE Program
      • Webinars
    • Instructors
      • Adjunct Instructors
      • Agency Instructors
      • Instructor Resources
    • Events
    • Scholarships
    • Manage Training Records
    • Contact the Institute
  • Services
    Services

    Developed by public safety experts, APCO’s services support the needs of emergency communications professionals in the demanding roles they serve.

    • Radio Frequency Management
      • Licensing
      • Frequency Coordination
      • License Management
      • Interoperability Channels
      • Interference Reporting
      • Microwave Radio Systems
      • Local Frequency Advisors
      • Contact AFC
    • Standards
      • Find Standards
      • Standards Review & Comment
      • Assist With Standards Development
    • IntelliComm
    • Guidecards
    • Staffing & Retention
      • Project RETAINS
      • Staffing Shortage Resources
      • Career Instructor Program
      • Student Recruitment Toolkit
    • Health & Wellness
      • More Health & Wellness Resources
    • Consulting
    • Agency Training Program
      Accreditation
    • Career Center
    • Buyer’s Guide
  • Technology
    Technology

    APCO keeps you up to date on the latest developments in emergency communications.

    • Next Generation 9-1-1
      • APCO’s Definitive Guide to Next Generation 9-1-1
      • Project 43: Broadband Implications for the PSAP
      • Text-to-911
      • Video Relay Service
      • VoIP and SIP Trunking
    • Cybersecurity
      • More Cybersecurity Resources
      • Cybersecurity Videos
    • Artificial Intelligence
      • AI Resources
    • Interoperability
      • ASAP to PSAP
      • Project 25
      • Interoperability Resources
      • Interoperability Standards
      • Interoperability Channels
    • Telematics
    • Spectrum
      • 700/800 MHz Regional Planning Committee
      • Webinars & Articles
  • Advocacy
    Advocacy

    The government relations team advocates on your behalf addressing the issues that are important to you and keeps you informed on the latest developments.

    • Public Filings
    • Take Action
    • Issues
      • 4.9 GHz
      • 6 GHz
      • 9-1-1
      • Public Safety Telecommunicator Reclassification
    • Member Feedback
    • APCO Partners
  • Community
    Community

    APCO’s community is a network of public safety professionals who share ideas and solutions to improve their professional and personal lives.

    • About APCO
      • Contact APCO
      • APCO Leadership
      • Governance
      • Past Presidents
      • Projects
      • History
      • Annual Report
      • Public Safety Foundation of America
    • Chapters &
      Chapter Presidents
      • Chapter Officer Toolkit
    • Committees
    • Surveys
    • Community Resource Library
      • Committee Reports
      • Committee Presentations
      • Health & Wellness
      • Public Education Tools
    • Commercial Community
      • Corporate Partner Program
      • Commercial Opportunities
      • Commercial Advisory Council
      • Chapter Commercial Advisory Member (CCAM) Excellence Award
    • Telecommunicator Emergency Response Taskforce (TERT)
    • PSConnect Community
    • Sunshine Fund
  • Membership
    Membership

    You are a hero to your community, now is the time to join the community of heroes – the first of the first responders.

    • Join APCO
      • Public Safety Practitioner Membership
      • Commercial Membership
      • Student & Educator Membership
    • Benefits
    • Renew Your Membership
    • Awards & Recognition
      • Life Members
      • Senior Members
      • ECC Awards
      • Technology Leadership Awards
      • 9-1-1 Impact Awards
      • Awards of Distinction
      • Walk of Heroes
      • Teammates in Action
    • Directory
    • PSC Magazine
    • Scholarships
    • APCO Apparel Store
    • Donate
    • Vote
 
APCO International > Documents

Documents

  1. Home
    2. »
  2. Standard
    3. »
  3. 11181-2020 KPI personnel

pdf 11181-2020 KPI personnel

Published on 16 February 2022 Modified on 11 August 2023 By Anonymous In Standard 23703 downloads

Download (pdf, 769 KB)

11181-2020-Key Performance Indicators for Public Safety Communications Personnel.pdf

APCO Store

Get your official APCO gear and show your support for your association.
Visit the store

PSConnect

24/7 access to a forum where you can share ideas and connect with your peers.
Visit PSConnect

Career Center

For job seekers and employers, an unmatched opportunity to connect.
Learn more

Buyer’s Guide

Information about vendors and service providers in the public safety communications industry.
Access the Buyer’s Guide

Public Safety Foundation of America

Critical funding and support for emergency communications centers.
Learn more about PSFA

  • Contact Us
  • Privacy Policy
All Material © 2026 APCO International All Rights Reserved
PS Connect facebook twitter flickr linkedin