June 25, 2019 | 1:00 – 2:00 p.m.
Presented by Melissa Saggau, Westminster PD 911 Center Supervisor, and Patrick Botz, Director of Engagement, NICE Public Safety
Emergency communications centers (ECCs) of the future are starting to take shape as data repositories, incident management technologies and operational practices converge. While data is spread across many different systems, advanced agencies no longer combine and crunch it manually using spreadsheets. Instead, they synchronize CAD, 9-1-1, radio and text-to-911 data with recorded communications in near-real time to improve their incident reconstruction processes. Better yet, they instantly convert all this data into metrics to understand what their organization, shifts and employees are doing, better align staffing needs, influence funding decisions, improve operations, and defend their actions.
The Westminster (CO) Police Department is among the leading agencies in the nation, leveraging new incident intelligence tools to easily access, consolidate, interpret, share and act on incident data. In this webinar, co-presented by Melissa Saggau, Westminster PD 911 Center Supervisor, and Patrick Botz, Director of Engagement, NICE Public Safety, we’ll examine how incident intelligence tools can save time and enable operational improvements and smarter decisions.
This webinar will focus on:
- How to collapse fragmented, time consuming incident reconstruction processes into a few minutes while improving accuracy and consistency
- How to get a clear view of what actually happened at every step of the incident as people made decisions while communicating over phones, radio, text messages and CAD notes
- How Westminster PD is benefiting from using intelligence tools to expedite DA and FOIA requests, assess handling of priority one incidents, identify crime patterns to better align its patrol beat structure, analyze the impact of shift schedules and make better staffing decisions, evaluate mutual aid arrangements, and identify where additional training and operational improvements are needed.