Training for Public Safety Telecommunicators, initial and continuing, is exceedingly important as they provide essential services to the public in an ever-expanding and rapidly changing public safety environment. Public Safety Communications Centers must provide the best training possible. Many centers have developed their own basic training materials and processes while many others receive training from the APCO Institute. The APCO Project 33 Agency Training Program Certification is a formal mechanism for public safety agencies to certify their training programs as meeting APCO American National Standards (ANS).
APCO listens to the public safety communications community and develops programs responding to their needs. The P33 Training Program Certification process is not complicated or costly. Centers apply for certification and submit their curriculum, training materials and supporting documentation for compliance review.
Building and implementing a successful agency training program requires many resources and a good deal of dedication. Submitting for certification demonstrates the agency's commitment to training and to meeting national standards. Receiving certification for a training program is a major accomplishment for the agency, its staff and the community it serves.
Public Safety Telecommunicator - 2010
The APCO P33 Training Program Certification - Telecommunicator 2010 requires agencies to meet or exceed the APCO ANS 3.103.1-2010: Minimum Training Standards for Public Safety Telecommunicators. The standard specifies the minimum training requirements of calltakers and dispatchers of law enforcement, fire services, and emergency medical services assigned to the public safety telecommunicator function. Telecommunicators are typically tasked with receiving, processing, transmitting, and conveying public safety information to dispatchers, law enforcement officers, fire fighters, emergency medical and emergency management personnel. Public Safety Telecommunicator Training Programs applying for certification focus on both new and veteran public safety telecommunicators' needs.
The program allows for customization depending on what services the agency provides. It also recognizes the need to supplement these basic competencies with agency-specific information and existing equipment-use parameters. The minimum training standards address for all adopting the standard to meet the requirements within the following sections: training program administration, organizational integrity, general knowledge and skills, tools, equipment and, technology, and professional competence. Depending on what services the agency provides, the training program must meet the standards in the following sections: public safety calltaker, law enforcement dispatcher, fire service dispatcher and EMS dispatcher.
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