APCO International


EMD Training Courses

Emergency Medical Dispatcher

This course is based on the NHTSA National Standard Curriculum for EMD. Completion of the APCO Institute Emergency Medical Dispatch course means that the student has met all of the requirements of the National Standard Curriculum - an important point for states that require compliance with the national curriculum.

EMD Concepts 

The APCO Institute EMD Concepts course is designed to familiarize students with the philosophy of emergency medical dispatching and its role in today's communications center. The course deals with the national standards and guidelines of emergency medical dispatching, as well as the design and components of EMD in general.

EMD Manager

This course will assist with the implementation and management of the APCO Institute EMD Program. It is intended to provide appropriate personnel, whether administrator, communications supervisor or other management personnel, with the necessary guidelines and information required for the management of their agency's EMD program. 

EMD Instructor

This course provides your agency personnel with the necessary skills and certification to present the APCO Institute Emergency Medical Dispatcher Course within your agency. In compliance with ASTM guidelines,the APCO Institute requires that the course be taught by instructors with medical and telecommunicator backgrounds. The instructor candidate who teaches the medical portions must have at minimum, current certification as an Advance Level EMT (ALS Training/Certification) under the National Standard Curriculum as set by the Department of Transportation (DOT). Individuals who are either a current EMD or dispatch supervisor may teach the telecommunicator portion. The student's agency must currently use the APCO EMD Program or be in the implementation process.

EMD Program Implementation Guide

To receive a free copy of the EMD Implementation Guide send a request to This email address is being protected from spambots. You need JavaScript enabled to view it..

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