Agency Instructor Course (CTO, EMD, LEC, FSC & PST)

Para la versión en español, ver Curso para instructores de Telecomunicación de Seguridad Pública 1 (PST).

APCO’s Agency Instructor Course offers agencies the chance to train staff members to serve as Agency Instructors able to teach various APCO courses to others in the PSAP. Having Agency Instructors allows for a significant reduction in new-hire and in-service training and travel.

The first part of the Instructor Course will equip participants with the necessary skills to be informative and effective instructors. The second part will consist of a practical exercise and the discipline-specific training they need to be certified to teach one of the following APCO classes: Public Safety Telecommunicator; Communications Training Officer; Emergency Medical Dispatch; Fire Service Communications; and Law Enforcement Communications.

Participants should register for the discipline in which they’re seeking Instructor Certification. Note: State/Federal certified instructors may be able to submit an APCO Institute Instructor Application Form to obtain an APCO Agency Instructor Certificate

General Instructor Topics

Discipline Specific Topics

(Participants Choose One Discipline)

Communications Training Officer (CTO)

Emergency Medical Dispatch (EMD)

Law Enforcement Communications (LEC)

Fire Service Communications (FSC)

Public Safety Telecommunicator (PST)

CDEs Earned: 40


All Instructor candidates must have successfully completed the student course in the discipline in which they are seeking Instructor Certification (Public Safety Telecommunicator, Communications Training Officer, Fire Service Communications, Law Enforcement Communications, or Emergency Medical Dispatch). All candidates, except those seeking EMD Instructor certification, must have a minimum of one year’s experience in a public safety answering point (PSAP), telematics call center or 3-1-1 call center.


APCO Institute certified agency instructors are required to recertify every two years. Complete information on the recertification process is provided at the conclusion of the APCO Instructor Course.

Options Term Tuition


Full and Commercial Members

Co-Host 5 days $459 $439
Online 6 weeks $509 $489
Contract 5 days Contact us for pricing Contact us for pricing

* As of May 25, 2017. Class tuition may change so be sure to check the amount in your shopping cart.

Upcoming Courses & Registration
Already certified a certified APCO Agency Instructor? If so, you can register for CDE courses, track your training and recertify online using APCO’s Training Central. You can also track the courses you’ve taught, generate class lists and print student certificates. All your training information, all in one place, and accessible 24/7.