APCO International

Training

Webinars and Recordings

APCO webinars are presented originally as live events and then made available as recordings. Most webinars are one-hour and many offer CEUs. Unless otherwise indicated, APCO webinars are free to APCO members. Registration is required in order to provide your personalized access link.


Upcoming Live Webinars - Free for APCO members

The following live webinars are worth 1 CDE each.

  • Career Planning: It’s Not Just a Job – May 17, 2018 Open or Close

    Career Planning: It’s Not Just a Job

    May 17, 2018
    1:00-2:00 p.m. ET

    This webinar will explore the following topics:

    • The dynamics leading to career choice
    • The different types of moves and advancements that can occur in career development
    • Possible career alternatives each person can choose
    • Resources available for job search and career development
    • How to develop a personal career plan
    • The role and functions of the Comm Center Supervisor
    • Steps in the “Recipe for Success”

    Cost: Free for members; $59 for non-members




  • Mentoring in the Comm Center: From Fledgling to High Flyer – July 19, 2018 Open or Close

    Mentoring in the Comm Center: From Fledgling to High Flyer

    July 19, 2018
    1:00-2:00 p.m. ET


    This webinar will explore the following topics:
    • What is mentoring
    • The benefits of a mentoring program
    • The seven common mistakes of a mentoring program and how to avoid them
    • Mentoring misconceptions
    • Tips for creating a mentoring program

    Cost: Free for members; $59 for non-members




  • Setting Goals: A Goal Without a Plan Is Just a Wish! – September 20, 2018 Open or Close

    Setting Goals: A Goal Without a Plan Is Just a Wish!

    September 20, 2018
    1:00-2:00 p.m. ET


    This webinar will explore the following topics:

    • The fundamentals of goal setting
    • The benefits of setting goals
    • The process of setting goals
    • How goals vary by nature
    • How to align and cascade goals
    • What SMART goals are
    • The goal implementation process
    • The assessment of goal attainment

    Cost: Free for members; $59 for non-members




  • Time Management: Plan Ahead or Fall Behind! – November 15, 2018 Open or Close

    Time Management: Plan Ahead or Fall Behind!

    November 15, 2018
    1:00-2:00 p.m. ET


    This webinar will explore the following topics:

    • The fundamentals of time management
    • The importance of tracking your use of time
    • The importance of prioritizing your tasks
    • The importance of delegating tasks to others
    • The pitfalls of multitasking
    • Steps to take to avoid procrastination
    • The use of goals in time management

    This webinar is worth one CDE.

    Cost: Free for members; $59 for non-members


     


Recorded Webinars

Writing Effective Policy for the Comm Center: The ABCs and 123s
Presenter: Sheila Hanna
Cost: Free for members; $59 for non-members

The Impact of NG9-1-1 and FirstNet on PSAP Operations
Presenters: Patrick Botz and Jeff Wobbleton, ENP
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

Active Listening: Can You Hear Me Now
Presenters: APCO International staff
Cost: Free for members; $59 for non-members

Understanding Crisis Text Line and Protocols for PSAP Referrals
Presenters: Michael Spath and Garrett Shotwell
Cost: Free for APCO members; $59 for non-members

360° Situational Awareness: Using Imagery to Support Operations Inside & Out
Presenters: Christopher Tarantino, MEP CMCP and Heidi McIntosh
Sponsored by EagleView 
Cost: Free for Members; $59 for Non-Members

Measuring the PSAP Performance Metrics That Matter
Presenters: Patrick Botz, Jody Meiman and Barry Furey
Sponsored by NICE
Cost: Free for Members; $59 for Non-Members

PSAP Interoperability: Lessons Learned and Best Practices From Industry Experts
Presenters: Tim Hannah, Rob Oesch, Alex Richardson, John Whitehead
Sponsored by Hexagon Safety and Infrastructure
Cost: Free for Members; $59 for Non-Members

Active Shooter Series – Part 2: Pulse Nightclub Shooting: The View From the PSAP
Presenters: Paul Riordan, Matt King and Bryan Rintoul
Sponsored by Tyler Technologies
Cost: Free for Members; $25 for Non-Members

Public Safety Quality Assurance Best Practices, Tips and Tools
Presenters: Patrick Botz, Sherrill Ornberg and Nathan Lee
Sponsored by NICE
Cost: Free for Members; $25 for Non-Members

Social Media and Public Safety Communications: The Positive and the Negative
Presenter: Debbie Gailbreath, APCO Institute Adjunct Instructor
Cost: $59 for Members, $79 for Non-Members

TDM Transition to Ethernet for Public Safety With Cybersecurity in Mind
Presenters: Art Clomera, Dan Havens, Mike Hoover and Ronnie Bustamante
Sponsored by IPKeys
Cost: Free for Members; $25 for Non-Members

Aging in the Communications Center
Presenter: Maureen Will, RPL, Director of Communications for the Newtown Emergency Communications Center, Newtown, CT
Sponsored by Avtec
Cost: Free for Members; $25 for Non-Members

Evaluating NG9-1-1 Voice and Radio Solutions
Presenter: Patti Kelly, Director, Whitcom 9-1-1 Communications Center
Sponsored by Higher Ground and Avtec
Cost: Free for Members; $25 for Non-Members

Active Shooter Webinar Series – Part 1: What We Have Learned: Key Elements of an Active Shooter Incident
Presenter: Matt Shenk
Cost: $59 for Members, $79 for Non-Members

Reclassifying Public Safety Telecommunicators as "Protective" Occupations
Presenters: Jeff Cohen and Mark Reddish
Cost: Free

Bullying in the Workplace
Presenter: Dorothy Cave, APCO EMD Program Manager
Cost: $59 for Members, $79 for Non-Members

The Telecommunicator's Role as a SWAT Tactical Dispatcher
Presenter: Christine Burke Massengale, Training & Quality Assurance Specialist
Cost: $59 for Members, $79 for Non-Members

Dispatch Danger Zones
Presenter: Angela Bowen, RPL, Georgia Public Safety Training
Cost: Free

The Incredible Journey of Your License Application
AFC - APCO's Spectrum Management 
Cost: Free

Unwrapping SpectrumWatch: Hints & Tips for Submitting Your Form 601
AFC - APCO's Spectrum Management 
Cost: Free

Understanding Your FCC Radio Station License
AFC - APCO's Spectrum Management 
Cost: Free


Professional Development Series from APCO's Annual Conference

One Common Goal: People Oriented PSAP Leadership
Presenter: Adam Timm
Cost: Free for members; $59 for non-members

Compassion Fatigue: When Dispatching Becomes Too Much
Presenter: Kimberly Miller
Cost: Free for members; $59 for non-members

Organizational and Cultural Change: It Takes Grit!
Presenter: Holly Downs
Cost: Free for members; $59 for non-members

Staffing, Retention and Training: APCO Programs to Help You Succeed

Presenters: Steve Leese, Rick Thomas
Cost: $59 for Members, $79 for Non-Members

How to Improve What You Say and How You Say It

Presenter:Jeryl Lynn Brown Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members

Developing a Social Media Policy Workshop
Presenter: Tina Chaffin
Cost: $59 for Members, $79 for Non-Members

Documentation 101 - If It Wasn't Written, It Wasn't Done 
Presenter: Crystal McDuffie, RPL, ENP
Cost: $59 for Members, $79 for Non-Members 

Communications Center Karma: Making a Difference in Your Center
Presenter: Jeryl Anderson, RPL, ENP
Cost: $59 for Members, $79 for Non-Members 

Are You a Shepherd or a Wolf? The Way of the Shepherd
Monica Corbin-Simon, RPL
Cost: $59 for Members, $79 for Non-Members 

 

 

 

 

 

 

 

All material ©2018 APCO International, Inc. All Rights Reserved.