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Training & Certification

Industry-leading training developed by industry leaders.

The APCO Institute provides affordable training, certification and resources for public safety communications professionals at all levels.

Beginning January 2020, the APCO Institute will offer updated versions of its Communications Center Supervisor (CCS) 5th Edition and Communications Center Supervisor Instructor (CCSI) 5th Edition certifications as well as its Emergency Medical Dispatcher (EMD) 5.4 and Emergency Medical Dispatcher Instructor (EMD Instructor) certifications. Learn more about CCS updates or EMD updates.

Manage Your Training Records Online

APCO’s Training Central is an online resource that stores all of your CDE and recertification information in one place for easy viewing and retrieval. The site automatically keeps training records for most APCO courses you’ve taken, and also allows you to upload your records and certificates from other training sources. Need to recertify? Track your agency’s training activities? Training Central can do that, too.

About APCO Institute

The APCO Institute is overseen, managed and operated by industry experts with years of experience. Through our membership, we stay current with industry issues, needs and standards. Because our members all work in their respective communications agencies each day, their needs and concerns drive the activity of APCO Institute.