The role of the telecommunicator has transformed from call taker to real-time information navigator: a professional who manages dozens of inputs, interprets live data, coaches panicked callers, anticipates responder needs and makes high-stakes decisions with limited information.
APCO’s Steve Devine Talks Tech Trends in 9-1-1
Steve shared his thoughts on the biggest trends in 9-1-1 technology, including the transition from analog to digital systems with Next Generation 9-1-1. Steve also discussed the role of public safety broadband in the emergency communications center (ECC) and the issues APCO is prioritizing to support telecommunicators.
Introducing APCO’s Fundamentals of Next Generation 9-1-1 Course: Shaping the Future of Public Safety Communications
APCO International announces the launch of its highly anticipated course, the Fundamentals of Next Generation 9-1-1 (NG9-1-1). The course delves into key concepts critical for success, including interoperability, reliability, redundancy and cybersecurity.
