Introducing APCO’s Fundamentals of Next Generation 9-1-1 Course: Shaping the Future of Public Safety Communications

Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) is proud to announce the launch of its highly anticipated course, the Fundamentals of Next Generation 9-1-1 (NG9-1-1). The course delves into key concepts critical for success, including interoperability, reliability, redundancy and cybersecurity. Moreover, participants will gain insights into the new opportunities next-generation technologies offer to emergency communications centers (ECCs) that enhance operations. The inaugural course is October 31 – November 1, 2023, on-site at APCO Headquarters in Daytona Beach, Florida.

Designed to address the multifaceted challenges faced by ECC managers, the course offers a comprehensive exploration of integrating new data flows into ECC operations and information for recruiting and retaining skilled personnel. The curriculum extends its coverage to encompass vital aspects such as budgeting and life cycle planning, from the initial stages of a request for proposal to project management through closeout procedures. This comprehensive framework ensures that professionals are equipped not only with theoretical understanding, but also practical skills to drive the evolution of public safety communications forward.

“Our goal with the Fundamentals of Next Generation 9-1-1 course is to empower leaders and technology planners in the emergency communications center sector, enabling them to embrace the future with confidence,” said Mel Maier, Executive Director of APCO International. “By equipping professionals with the knowledge and tools to navigate and understand the nuances of NG9-1-1, we are ensuring that our communities have access to efficient, responsive and cutting-edge emergency services as we move into the future of emergency communications.”

The NG9-1-1 course stands as a crucial investment for communications center leadership, technology planners and all those who are dedicated to shaping the future of public safety communications. With this course, APCO reaffirms its commitment to advancing the standards of excellence in the industry and fostering safer, more resilient communities. Space is limited, so early registration is encouraged.

APCO International® (

APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide – and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach.