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The Human Factor Under the Headset
In today’s emergency communications centers (ECCs), emotional intelligence (EQ) and soft skills are no longer optional attributes. They are professional necessities that can shape the tone of an entire shift, the outcome of an incident and the health of a team over time.
APCO’s network includes the government, associations, corporate partners, agencies and public safety professionals who share ideas and solutions to improve the professional and personal lives of public safety telecommunicators and their communities.
