Core Competencies and Minimum Training Standards for Public Safety Communications Quality Assurance Evaluators (QAE)

This standard identifies the core competencies and minimum training requirements for Quality Assurance Evaluators (QAE). The QAE administers the Quality Assurance/Quality Improvement (QA/QI) process by providing compliance oversight, reviewing, and documenting an evaluation of the level of compliance with agency directives and standards in an ongoing effort to ensure the highest levels of service to the public and emergency responders.