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Standards Activities in Progress

The following standards are currently in development:

Operational Candidate ANS

  • Managing Operational Overload in the Public Safety Communications Center
  • Public Safety Telecommunicator Critical Incident Stress Debriefing (CISD) Program
  • Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators
  • Key Performance Indicators for Public Safety Communications Personnel

Technical Candidate ANS

  • Advanced Automatic Collision Notification (AACN) Data Set

Training Candidate ANS

  • Cybersecurity Training for Public Safety Communications Personnel
  • Crisis Intervention Techniques and Call Handling Procedures for Public Safety Telecommunicators
  • Detecting Early Warning Symptoms of Stress in Public Safety Telecommunicators

Revisions to Current APCO ANS Standards

  • APCO/TMA American National Standard (ANS) for Alarm Monitoring Company to Emergency Communications Center (ECC) CAD Automated Secure Alarm Protocol (ASAP)
  • Core Competencies and Minimum Training Standards for Public Safety Communications Manager/Director
  • Core Competencies and Minimum Training Standards for Public Safety Communications Technician (CAD, Radio, GIS)
  • Wireless Deployment and Management Effective Practices
  • Best Practices for the Use of Social Media in Public Safety Communications
  • Public Safety Communications Incident Handling Process
  • Standard for Public Safety Telecommunicators When Responding to Calls of Missing, Abducted and Sexually Exploited Children
  • Minimum Training Standard for TTY/TDD Use in the Public (Reaffirmation in progress)
  • Standard for Telecommunicator Emergency Response Taskforce (TERT)

See draft candidate standards published for review and comment at Call to Action: Public Review and Comment

Participation

Public safety communications professionals interested in participating in APCO International's standards development activities, please complete the Standards Development Committee Application form or contact APCO International's Comm Center & 9-1-1 Services Department at apcostandards@apcointl.org or call (571) 289-7402.

Note: Please resubmit any comments emailed to apcostandards@apcointl.org if you do not receive a response the comments were recorded.

Please check this page regularly for updates.