Project RETAINS: Next Gen study at a glance


Call Center Characteristics and trends

Employee and job characteristics and trends

Retention and Turnover Rates

Predicting organizational Commitment

Predicting Psychological Distress

Project Retains

Defining the dispatch position


Download the entire report

 

Subscriptions to the RETAINS Toolkit 2.0 can be purchased online. Get started here!

To pay by check, please complete this form, download and send it and your payment to APCO Accounting. Download order form.

For questions regarding the toolkit, please email This email address is being protected from spambots. You need JavaScript enabled to view it..