How the Coronavirus Pandemic Forever Changed the Future of 9-1-1

Robert “Dusty” Rhoads, nationwide governance associate director, Cybersecurity and Infrastructure Security Agency, had expected to make a presentation during APCO 2021 about the lessons learned and best practices regarding the coronavirus pandemic just passed in the United States. Instead, his presentation was delivered during a major resurgence of the pandemic as the Delta variant sweeps the nation.

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