Standard for Public Safety Telecommunicators Responding to Calls of Missing, Abducted, and Sexually Exploited Children

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  • February 16, 2012 Create Date
  • May 13, 2018 Last Updated

Note: This version (2) replaces APCO ANS 1.101.1-2007

Reports of missing and/or sexually exploited children may be among the most difficult, challenging, and emotionally charged cases your agency will ever experience. The attitude and approach taken when responding to reports of missing and/or sexually exploited children may determine whether the child is recovered promptly and safely or remains missing in an exploitive environment. Each stage of the case, therefore, from initial call through successful recovery, forms a critical component of a thorough child-protection response. Often the initial call forms the foundation and direction of the response to that missing and/or sexually exploited child.

In an effort to develop best-practice guidelines for handling calls pertaining to missing and/or sexually exploited children, a joint steering committee on Call Center Best Practices in Cases of Missing and Sexually Exploited Children was developed. Members of the committee include the Association of Public-Safety Communications Officials (APCO), National Academies of Emergency Dispatch (NAED), National AMBER Alert Initiative (U.S. Department of Justice's Office of Justice Programs and Fox Valley Technical College), National Center for Missing & Exploited Children (NCMEC), and National Emergency Number Association (NENA). These best-practice guidelines were originally submitted through the APCO ANS process facilitated by APCO's Standards Development Committee (SDC) and received approval from ANSI as an ANS on December 19, 2007. The joint steering committee updated the ANS and version two was approved by ANSI on July 28, 2010.

Estándar para los operadores de la seguridad pública cuando responden a llamadas telefónicas que tienen que ver con niños desaparecidos, sustraídos o explotados sexualmente - APCO ANS 1.101.2-2010

Brief Description: 
This standard is a reference specifically for public safety telecommunicators to present the missing, abducted and/or sexually exploited child response process in a logical progression from the first response (Initial call intake and information entry) through the ongoing incident and case support (data query, entry and management in support of field/investigative work).


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