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Public Safety Answering Point (PSAP) Service Capability Criteria Rating Scale

  • 1.0.0 Version
  • 19857 Download
  • 1.59 MB File Size
  • 1 File Count
  • February 16, 2012 Create Date
  • June 20, 2014 Last Updated

Note: This version (2) replaces APCO/NENA ANS 1.102.1-2008

The APCO/NENA PSAP-Service Capability Criteria Rating Scale joint Work Group developed the content of this ANS. The APCO Standards Development Committee facilitated the standard through the APCO ANS process. The first versionwas approved by ANSI on November 3, 2008. The second version was approved by ANSI on July 28, 2010.

Brief Description: 
This standard is intended to assist Public Safety Answering Point (PSAP) Managers and their governing authorities to identify their current level of service capability. An assessment tool is provided to objectively assess capabilities of the PSAP against models representing different levels of preparedness, survivability and sustainability amidst a wide range of natural and man-made events. The second version includes the addition of "Day-to-Day" operations service capability criteria items and updates to "Survivability" items based upon lessons learned in the field since the original publication.


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