Prerequisites: Must hold current Public Safety Telecommunicator 1, 7th Edition student certification and have minimum one-year experience in an emergency communications center (ECC), a telematics or 3-1-1 call center.

This course explores the basic skills and techniques of
teaching.Based on the principles of
adult education, the students study the dynamics of instructional delivery.
Successful completion of this course provides your agency instructors with the
techniques they need to apply to the Public Safety Telecommunicator 1 course.As agency instructors, they will be able to
deliver the PST1 course in-house, allowing for significant reduction in your
in-service training and travel costs.

Instructional media and exercises used throughout the course
reinforce the knowledge attained in lecture and demonstration. In addition,
each participant receives a comprehensive Public Safety Telecommunicator 1, Seventh
Edition Instructor Guide Package as part of the course tuition. The Instructor
Guide Package includes the Instructor Techniques
textbook, course outline, lesson plans, the student text, access to PSConnect
PST Instructor Community and detailed instructions on how to set up and run the
course in-house for your agency.

Once certified as a PST1 Instructor, you will be registered
in our online community of instructors, created just for the Public Safety
Telecommunicator 1 course.This PS
Connect community
will give access to the teaching resources, including
the companion PowerPoint, audio-visual resources, optional readings, study
packages, puzzles and games.

enrolled in this course will participate in class with those learning to teach
in other disciplines as well. Course content includes general instructional
theory and techniques, as well as specific strategies for teaching APCO’s
Public Safety Communications course.

PST1 – Instructor Technique textbook includes modules

  • Instructional Techniques
  • Learners and The Learning Process
  • The Role of the Instructor
  • Lesson Plans and Lesson Delivery
  • Design and Use of Instructional
  • Simulation Design and Use
  • Testing and Evaluation
  • Liability in Training
  • Instructor Resources

Upon successful completion of the course, the
agency instructor will be able to
train their personnel in the new Public Safety
Telecommunicator 1, Seventh Edition student course with these capacities:

  • Foster skill development through practical
  • Develop lesson plans
  • Design and use instructional media
  • Create effective simulations
  • Create quizzes and exams based on course objectives
  • Understand the factors relating to liability in

CDEs Earned: 40


APCO Institute certified agency instructors are required to
recertify every two years. Complete information on the recertification process
is provided at the conclusion of the Public Safety Telecommunicator 1, Seventh
Edition Instructor course. Recertification requires ongoing continuing
education and teaching.


Options Term Tuition
Non-Member Member *
Online 6
$509 $489
Virtual 5
$529 $509

* You must be a current Associate, Full or
Commercial member to receive member discounts on all courses. Online members
receive member discounts on online courses only.

** Virtual Classroom
Requirements and Expectations

Late fee $25 (applied 10 days prior to course
start date)
Tuition includes a comprehensive course manual and
all certification fees.
Additional shipping fees may apply for
international shipments.

Massachusetts Registrants: Registration fees vary,
depending of the number of course registrants. Fees will be adjusted at the
start of the course, and you will receive a refund or revised invoice if
necessary. For more info, contact
[email protected].

Tuition for live courses does not include travel, lodging, meals or other costs. Online class tuition does not include web access fees or other local internet/web-related costs. Successful students will earn APCO Institute certification.